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Knowledge Base Coordinator Jobs (NOW HIRING)

API, LLC

AI Knowledge Base Coordinator

West Lake Hills, TX · On-site

$17 - $22/hr

Requirements QUALIFICATIONS KNOWLEDGE, SKILLS AND ABILITIES * Project Management Experience: Demonstrated track record of coordinating complex, multi-stakeholder initiatives end-to-end-prioritizing ...

TEKsystems

Knowledge Management Coordinator

Rutland, VT · Remote

$18/hr

Our client is seeking a detail-oriented Knowledge Management Coordinator to support the maintenance ... knowledge base. This is an excellent opportunity for an entry-level professional with strong ...

kgs

ITSM Knowledge Manager

Washington, DC · On-site

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing content and coordinating with technical subject matter experts to update or retire articles as needed.

Koniag, Inc.

ITSM Knowledge Manager

Washington, DC · On-site

$115K - $129K/yr

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing content and coordinating with technical subject matter experts to update or retire articles as needed.

kgs

ITSM Knowledge Manager

Washington, DC · On-site

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing content and coordinating with technical subject matter experts to update or retire articles as needed.

Koniag Services, Inc.

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing content and coordinating with technical subject matter experts to update or retire articles as needed.

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How much do knowledge base coordinator jobs pay per year?

As of Sep 13, 2026, the average yearly pay for knowledge base coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a Knowledge Base Coordinator do?

A Knowledge Base Coordinator is responsible for creating, organizing, and maintaining a company's knowledge resources, such as help articles, FAQs, and documentation. They ensure information is accurate, up-to-date, and easily accessible for both internal teams and customers. Their role often involves working with subject matter experts, gathering feedback, and using content management systems to deliver clear and helpful content. The ultimate goal is to improve customer support efficiency and empower users to find answers independently.

What are the key skills and qualifications needed to thrive as a Knowledge Base Coordinator?

To thrive as a Knowledge Base Coordinator, you need expertise in information management, content creation, and a strong understanding of knowledge management principles, typically supported by a bachelor's degree in communications, library science, or a related field. Familiarity with knowledge base platforms (such as Zendesk, Confluence, or Salesforce Knowledge), content management systems, and basic HTML is often required. Excellent organizational skills, attention to detail, and strong written communication help someone excel in this role. These skills are crucial for ensuring knowledge resources are accurate, accessible, and consistently maintained to support both internal teams and customers.

How does a Knowledge Base Coordinator typically collaborate with different departments to keep information up to date?

A Knowledge Base Coordinator works closely with subject matter experts across various departments, such as product, support, and training teams, to gather the latest information and updates. Regular meetings and feedback loops are established to ensure accuracy and relevance of published content. Coordinators often act as liaisons, facilitating communication and organizing review cycles to maintain a high-quality, consistent knowledge base. This collaborative approach helps prevent outdated information and ensures users have access to the most current resources.

What is the difference between Knowledge Base Coordinator vs Technical Writer?

AspectKnowledge Base CoordinatorTechnical Writer
Primary RoleManages and maintains knowledge base content, ensuring accuracy and accessibilityCreates, edits, and formats technical documentation and manuals
Required SkillsContent management, editing, communication skillsWriting, editing, technical knowledge
Work EnvironmentCustomer support, IT, or product teamsEngineering, product development, or technical departments
Common UsageUsed in customer support and knowledge managementUsed in product documentation and technical communication

While both roles involve technical content, the Knowledge Base Coordinator focuses on managing and updating existing knowledge resources, whereas the Technical Writer primarily creates new technical documents. The coordinator ensures information is accurate and accessible, often working closely with support teams, while the writer develops detailed manuals and guides for users or internal teams.

What cities are hiring for Knowledge Base Coordinator jobs?

Cities with the most Knowledge Base Coordinator job openings:

What are the most commonly searched types of Knowledge Base jobs?

The most popular types of Knowledge Base jobs are:

What states have the most Knowledge Base Coordinator jobs?

States with the most job openings for Knowledge Base Coordinator jobs include:

What are popular job titles related to Knowledge Base Coordinator jobs?

For Knowledge Base Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Knowledge Base Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

AI Knowledge Base Coordinator

West Lake Hills, TX • On-site

Academic Programs International LLC
See more jobs at Academic Programs International LLCexternal

$17 - $22/hr

Full-time

Re-posted 13 days ago

Job description

Description:

You MUST reside in the Austin, Texas Metropolitan area to be considered for this position. Additionally, we do not sponsor any type of Visa. 


POSITION SUMMARY

We are looking for an AI Knowledgebase Coordinator to manage  information repositories that power our AI intelligence. This is a foundational role designed for a builder—someone who enjoys taking unstructured information and creating the rigorous processes required to make it "AI-ready."


You will act as the vital link between our business, our Data Science team, and our AI tools. Your mission is to ensure that as we scale, our AI systems are fed the highest quality "ground truth" data. In the new and exciting role, you won't just be managing data; you will be designing the blueprint for how we onboard information and maintain knowledge integrity at an enterprise scale.


RESPONSIBILITIES

1. Building the "Knowledge Playbook"

  • Process Architecture: Design and implement the end-to-end workflow for how knowledge is captured, audited, and updated within our systems.
  • Standardization: Establish the "Gold Standard" for what documentation must look like to be effective for AI, creating templates and requirements that will guide our knowledge onboarding experience.
  • Scalability: Move our knowledge management from "manual/bespoke" to "systematic/repeatable," ensuring we can support a rapidly growing list of clients without a loss in AI performance.

2. Client Knowledge Onboarding

  • Strategic Integration: Serve as the lead for client knowledge transfers. You will work with clients to navigate their internal repositories (Zendesk, Google Drive, Wikis) and ensure their data is correctly integrated into our AI ecosystem.
  • Gap Remediation: Act as a consultant to our clients, helping them identify where their internal documentation is weak or outdated and guiding them on how to fix it at the source.

3. Data Science Partnership

  • Internal Tool Mastery: Use proprietary diagnostic tools built by our Data Science team to identify "knowledge gaps"—areas where the AI is struggling because the source data is missing or unclear.
  • Source-of-Truth Advocacy: Instead of "patching" the AI, you will lead the effort to resolve issues at the root. You will work across teams to update the original documentation, ensuring the AI is always drawing from the most accurate and current data available.
  • Feedback Loops: Design the communication loop between the Data Science team’s technical insights and the business-level documentation updates.
Requirements:

QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES

  • Project Management Experience: Demonstrated track record of coordinating complex, multi-stakeholder initiatives end-to-end—prioritizing work, managing dependencies, and keeping teams accountable to milestones.
  • The "Systems Thinker": You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed.
  • Non-Technical but Tech-Savvy: You don’t need to write code, but you understand how data flows. You are comfortable using internal dashboards and tools to diagnose issues and track performance.
  • Master Communicator: You can translate technical "data gaps" into clear, actionable requests for clients and internal stakeholders.
  • Comfort with Ambiguity: You are excited by a role that will grow and change. You aren't looking for a "maintenance" job; you      want to be the person who builds the system others will eventually maintain.

EDUCATIONAL REQUIREMENTS

  • Bachelor’s degree in Information Science, Knowledge Management, Information Systems, Business Operations, Communications, Technical Writing, Library Science, or a related field preferred.
  • Equivalent professional experience designing and managing knowledge systems, content operations, or process frameworks will be considered in lieu of a formal degree.
  • Coursework or certifications related to data management, information architecture, content strategy, or AI/ML fundamentals are a plus.
  • Ongoing professional development in AI, knowledge systems, or process design is strongly encouraged.

Academic Programs International LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Academic Programs International LLC endeavors to make reasonable accommodations for candidates, applicants and employees with disabilities and disabled veterans pursuant to applicable federal and state law.

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