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Knowledge Base Coordinator Jobs in Wisconsin (NOW HIRING)

Curative Care

CLTS Service Coordinator

Milwaukee, WI · On-site

$19.50 - $24.75/hr

The Service Coordinator works closely with client families to identify goals and care needs for ... Must be able to offer families a strong knowledge base that helps them make decisions about their ...

Curative Care Network

CLTS Service Coordinator

Milwaukee, WI

$19.50 - $24.50/hr

The Service Coordinator works closely with client families to identify goals and care needs for ... Essential Functions: · Must be able to offer families a strong knowledge base that helps them make ...

Curative Care

CLTS Service Coordinator

Milwaukee, WI · On-site

$19.50 - $24.50/hr

The Service Coordinator works closely with client families to identify goals and care needs for ... Essential Functions: • Must be able to offer families a strong knowledge base that helps them ...

St. Charles Inc

Care Coordinator, Reach

Milwaukee, WI · On-site

$19 - $25.50/hr

Care Coordinators help develop skills for independence, leadership, and confidence as well as ... Knowledge base of adolescent and family issues and dynamics. * Ability to conduct and coordinate ...

St. Charles

Care Coordinator, Reach

Milwaukee, WI · On-site

$19 - $25.50/hr

Care Coordinators help develop skills for independence, leadership, and confidence as well as ... Knowledge base of adolescent and family issues and dynamics. * Ability to conduct and coordinate ...

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Knowledge Base Coordinator information

What does a Knowledge Base Coordinator do?

A Knowledge Base Coordinator is responsible for creating, organizing, and maintaining a company's knowledge resources, such as help articles, FAQs, and documentation. They ensure information is accurate, up-to-date, and easily accessible for both internal teams and customers. Their role often involves working with subject matter experts, gathering feedback, and using content management systems to deliver clear and helpful content. The ultimate goal is to improve customer support efficiency and empower users to find answers independently.

What are the key skills and qualifications needed to thrive as a Knowledge Base Coordinator?

To thrive as a Knowledge Base Coordinator, you need expertise in information management, content creation, and a strong understanding of knowledge management principles, typically supported by a bachelor's degree in communications, library science, or a related field. Familiarity with knowledge base platforms (such as Zendesk, Confluence, or Salesforce Knowledge), content management systems, and basic HTML is often required. Excellent organizational skills, attention to detail, and strong written communication help someone excel in this role. These skills are crucial for ensuring knowledge resources are accurate, accessible, and consistently maintained to support both internal teams and customers.

How does a Knowledge Base Coordinator typically collaborate with different departments to keep information up to date?

A Knowledge Base Coordinator works closely with subject matter experts across various departments, such as product, support, and training teams, to gather the latest information and updates. Regular meetings and feedback loops are established to ensure accuracy and relevance of published content. Coordinators often act as liaisons, facilitating communication and organizing review cycles to maintain a high-quality, consistent knowledge base. This collaborative approach helps prevent outdated information and ensures users have access to the most current resources.

What is the difference between Knowledge Base Coordinator vs Technical Writer?

AspectKnowledge Base CoordinatorTechnical Writer
Primary RoleManages and maintains knowledge base content, ensuring accuracy and accessibilityCreates, edits, and formats technical documentation and manuals
Required SkillsContent management, editing, communication skillsWriting, editing, technical knowledge
Work EnvironmentCustomer support, IT, or product teamsEngineering, product development, or technical departments
Common UsageUsed in customer support and knowledge managementUsed in product documentation and technical communication

While both roles involve technical content, the Knowledge Base Coordinator focuses on managing and updating existing knowledge resources, whereas the Technical Writer primarily creates new technical documents. The coordinator ensures information is accurate and accessible, often working closely with support teams, while the writer develops detailed manuals and guides for users or internal teams.

What cities in Wisconsin are hiring for Knowledge Base Coordinator jobs?

Cities in Wisconsin with the most Knowledge Base Coordinator job openings:

Infographic showing various Knowledge Base Coordinator job openings in Wisconsin as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

CLTS Service Coordinator

Milwaukee, WI • On-site

Curative Care
Construction • 201 - 500 employees
Learn more about Curative Careexternal

$19.50 - $24.75/hr

Other

Re-posted 9 days ago

Job description

Curative Care Job Opportunity

Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in families' lives. We offer fantastic benefits, a flexible schedule, and a great, fully immersive training program. Come see why we are one of the Journal Sentinel's Top Workplaces of 2024!

The Children's Long-Term Support waiver is a Medicaid funded long-term care program for children with severe disabilities living with their families in Wisconsin. Clients served may be diagnosed with developmental, physical, or severe emotional disabilities.

As a member of the Children's Long Term Support Team (CLTS), this position is responsible for the coordination of services provided to children in Milwaukee County. The Service Coordinator works closely with client families to identify goals and care needs for each child and the development of an individualized service plan. Service Coordinators assist in identifying appropriate services to meet these goals by utilizing waiver funded, insurance based options, and informal community supports needed by eligible persons and their families.

Essential Functions:

  • Must be able to offer families a strong knowledge base that helps them make decisions about their options for their child.
  • Ability to work within an interdisciplinary team as a cooperative and supportive team member.
  • Strong oral and written communication skills.
  • Ability to utilize computer based communication, word processing, data entry systems, and teleconferencing platforms.
  • Ability to train and learn remotely.
  • Completion of quarterly home visits in client homes throughout Milwaukee County.

Skills & Qualifications:

  • Bachelors Degree in Human Services/related field or an Associates Degree with at least 2 years of related work experience is required
  • Experience in working with children, families, or individuals with disabilities.
  • Must have knowledge of community resources available to meet the needs of the clients served.
  • Ability to communicate and work effectively in a positive manner with staff and clients.
  • Effective time management skills and the ability to multitask.
  • Must possess a valid Wisconsin driver's license, reliable transportation and auto insurance.

Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.

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