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Knowledge Base Content Manager Jobs in Oregon (NOW HIRING)

Content Coordinator

Lincoln City, OR · On-site

$27.76 - $36.72/hr

Working knowledge of web-based content management systems such as WordPress or Craft and Search Engine Optimization (SEO) best practices. Successful candidate must be a detail orientated, creative ...

Entitlement management * Download and installation * SketchUp Extensions * Crash identification * Bug tracking * Effectively apply and exhaust relevant knowledge base content and other resources to ...

Bilingual Customer Experience Specialist

OR · On-site +1

$17 - $22/hr

... and knowledge base content to resolve a wide range of order and account issues. * Resolve edge ... Familiarity with CRM and contact center tools (Salesforce, Genesys/Ujet, Zendesk, etc.

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

OR · On-site

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Senior Systems Engineer

Tualatin, OR

$108K - $148K/yr

... and knowledge base content * Provide technical leadership and mentoring to junior engineers ... Proficiency with SolidWorks and Product Data Management (PDM) systems * Experience developing and ...

Senior Systems Engineer

Tualatin, OR · On-site

$125 - $150/hr

... and knowledge base content * Provide technical leadership and mentoring to junior engineers ... Proficiency with SolidWorks and Product Data Management (PDM) systems * Experience developing and ...

Showing results 21-40

Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Oregon?

For Knowledge Base Content Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Oregon look for?

The top searched job categories for Knowledge Base Content Manager jobs in Oregon are:

What cities in Oregon are hiring for Knowledge Base Content Manager jobs?

Cities in Oregon with the most Knowledge Base Content Manager job openings:

Infographic showing various Knowledge Base Content Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Digital Content Specialist

US Department of the Army

Portland, OR • On-site

$54K/yr

Full-time

Posted 14 days ago


United States Army rating

6.3

Company rating: 6.3 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

45th of 50 rated military and defense


Job description

About the Position: You will service as the Digital Content Specialist for the USACE Portland District, Mission Support Office, in the office unit Knowledge Management Unit (KMU). The Knowledge Management Unit (KMU) is focused on capturing and sharing knowledge, facilitating quality and standardized reviews, and using data to inform business process improvements.Qualifications:

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • 30 Percent or More Disabled Veterans
  • Current Department of Army Civilian Employees
  • Current Department of Defense (DOD) Civilian Employee (non-Army)
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Executive Order (E.O.) 12721
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Department of Defense (DoD) Transfer
  • Office of Personnel Management (OPM) Interchange Agreement Eligible
  • People with Disabilities, Schedule A
  • Postal Service/Peace Corps and Other Unique Authorities
  • Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
  • Priority Placement Program, DoD Retained Grade Preference Eligible
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Minimum Qualifications GS-07:
Specialized Experience:
One year of specialized experience which includes 1) collaborating with customers within the business unit and across organizational lines to collect and organize written or printed material for indexing; 2) utilizing digital imaging software such as Treesize to analyze digital files and content to aid in the creation of content management strategies or content migration; 3) ensuring records comply with record management policies, regulations, and document control standards; and 4) applying knowledge of computer software applications such as SharePoint, Word, Excel, Adobe Acrobat Pro, etc. in support of records and content management. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-05).
OR
Education:
One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Marketing, Communications, English, library and information Science, Archives and Records Administration. (Note: You must attach a copy of your transcripts.)
OR
Superior Academic Achievement:
Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. Superior Academic Achievement is based on:
(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses ;OR
(2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR
(3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/).
OR
Combination of Education and Experience:
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.
Time in Grade Requirement for the GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).
Minimum Qualifications GS-09:
Specialized Experience:
One year of specialized experience which includes 1) planning and organizing activities involved in content and records creation, maintenance, and disposition; 2) utilizing automated information systems and guidance related to content and records management; 3) analyzing data to assist in the creation of content management strategies; and 4) applying knowledge of computer software applications such as SharePoint, Word, Excel, Adobe Acrobat Pro, etc. in support of records and content management. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
OR
Education:
Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Marketing, Communications, English, library and information Science, Archives and Records Administration. (Note: You must attach a copy of your transcripts.)
OR
Combination of Education and Experience:
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.
Time in Grade Requirement for the GS-09: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).Education:FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Employment Type: OTHER

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About US Army

Sourced by ZipRecruiter

Industry

National security, health care and social assistance, national security and international affairs and public administration

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

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