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Knowledge Base Content Manager Jobs in Oregon (NOW HIRING)

Content Analyst II

$75K - $103K/yr

Maintains current knowledge-base of industry and Cotiviti content, best practices, applications ... Effective at managing timelines and multiple projects with high accuracy and attention to detail.

Manage our Knowledge Base content by creating &maintainingCustomer Service team policies and procedures. * Work withthemanagementteamto provideadditionaltraining to Customer Service Reps whoare not ...

Manage our Knowledge Base content by creating & maintainingCustomer Service team policies and procedures. * Work withthemanagementteamto provideadditionaltraining to Customer Service Reps whoare not ...

Working knowledge of content management systems (CMS) and digital asset management (DAM) tools ... Base Salary is one part of our competitive total compensation and benefits package and is ...

Working knowledge of content management systems (CMS) and digital asset management (DAM) tools ... Base Salary is one part of our competitive total compensation and benefits package and is ...

... knowledge in investing and capital markets. This individual will create, develop, and review a wide ... They will also supports the management of our content development calendar and project trackers ...

... knowledge in investing and capital markets. This individual will create, develop, and review a wide ... They will also supports the management of our content development calendar and project trackers ...

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Maintains and updates Knowledge Base content, decision trees, and error-message guides; ensures ... Ability to manage priorities and meet deadlines in a fast-paced environment. Education and ...

Manage and resolve complex technical support requests from end users via ticketing systems, phone ... Leverage metrics from high-impact downtime events to create and improve knowledge base content with ...

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

Review and improve ticketing workflows, documentation standards, and knowledge base content in Confluence and Jira Service Management * Set technical direction for scalable support processes that can ...

... manage the knowledge, workflows, and intelligence behind business-critical responses - including ... A candidate's starting base salary will be determined by the specific responsibilities of the role ...

Document solutions and contribute to knowledge base content, FAQs, and support documentation ... Test and validate new product functionality across identity management domains, including MDM, MPI ...

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Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in many organizations seeking digital transformation.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What does a knowledge base manager do?

A knowledge base manager oversees the creation, organization, and maintenance of a company's knowledge base or information repository. They ensure that content is accurate, accessible, and up-to-date, often using content management systems and collaborating with subject matter experts. This role requires strong organizational skills and familiarity with tools like document management software.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior content managers, media directors, or executive producers can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with content management systems and industry analytics tools.

Is content manager a good career?

A content manager is responsible for overseeing the creation, organization, and maintenance of digital content, often requiring skills in writing, editing, and content management systems. It can be a good career for those interested in digital media, with opportunities for advancement and specialization, but job satisfaction depends on individual interests and industry demand.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are popular job titles related to Knowledge Base Content Manager jobs in Oregon? For Knowledge Base Content Manager jobs in Oregon, the most frequently searched job titles are:
What cities in Oregon are hiring for Knowledge Base Content Manager jobs? Cities in Oregon with the most Knowledge Base Content Manager job openings:
Infographic showing various Knowledge Base Content Manager job openings in Oregon as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Content Analyst II

$75K - $103K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago


Cotiviti rating

8.3

Company rating: 8.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

42nd of 210 rated it services


Job description

Overview

The Content Analyst II is a key member of the clinical operations and content team responsible for the research, quality assurance, and opportunity analysis associated with new medical policies. In addition, this position will be responsible for review and analysis of current medical policies and assisting in the research necessary to define additional logic and algorithms to expand the Cotiviti payment policy library.

Responsibilities
  • Provide coding and industry expertise to help create and maintain clinical coding edits.
  • Responsible for writing business logic for new rules and enhancements by translating industry references into Cotiviti policy.
  • Reviews and identifies changes to medical policies in order to maintain an accurate and current medical policy library.
  • Work with the client teams to provide coding and clinical expertise for customer and provider inquiries, questions, challenges, or appeals to clinical rules.
  • Assumes full ownership and accountability for assigned medical policies.
  • Performs multi-faceted analytics for data and report analysis with minimal direction.
  • Mentor and train new staff.
  • Performs QA of policy reviews, logic revisions, and research requests performed by others to ensure accuracy.
  • Maintains current knowledge-base of industry and Cotiviti content, best practices, applications, procedures, and policies.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.

Qualifications
  • One of the following degrees is required:
    • Active professional license as a Registered Nurse (BSN preferred),
    • Pharmacist (BSPharm or PharmD),
    • Bachelor's degree (healthcare-related field preferred),
    • Offshore Medical Degrees (MBBS or higher). 
  • Professional certification (RHIA, RHIT, CPC, CPC-H, CPC-P, or CCS-P) preferred or willing to pass certification exam within one year of employment.
  • Minimum of 5 years of experience in a clinical setting as a nurse, pharmacist, or physician OR minimum of 6 years of clinical coding experience, preferably in a payer setting.
  • Minimum of 3 years of experience in internet-based research as it relates to codes (CPT, HCPCS, ICD, or NDC).
  • Familiarity with claims payment and reimbursement methodologies as well as medical policy rules and edits.
  • Ability to analyze complex data and synthesize it for customer and internal consumption.
  • Ability to work well both independently and collaboratively, in a fast-paced and demanding environment.
  • Effective at managing timelines and multiple projects with high accuracy and attention to detail.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Proficiency in Microsoft Office suite.
  • Excellent interpersonal, verbal, and written communication skills.

Job Demands:

  • This is a work-at-home position.  Access to high-speed internet is required (all other equipment will be provided). 
  • Must be able to sit and use a computer keyboard for extended periods of time.
  • Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.
  • After hours and/or weekend work required where necessary for major deliverables/deadlines (not consistent).

Mental Requirements:

  • Communicating with others to exchange information.
  • Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Repeating motions that may include the wrists, hands, and/or fingers.
  • Must be able to provide a dedicated, secure work area.
  • Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Base compensation ranges from $75,000 to $103,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(K) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 5/21/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 7/21/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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Employment Type: OTHER

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