Kiosk Assistant Jobs (NOW HIRING)

Position Hours: Monday 8-11, Wednesday 8-11, Thursday 8-11, Friday 8-11 and Saturday 9-1 ( Total 16 hours per week)

Position Overview

The Library Kiosk/Shelving Aide performs routine repetitive clerical and/or non-complex library duties involving, but not limited to, providing excellent customer service by assisting patrons with food and beverage orders, shelving library materials by type, broad subject field, alphabetically or numerically by information on spine or label, and handling cash and credit/debit transactions. Work is performed in accordance with well-defined procedures. Although some duties are performed under direct supervision, Library Kiosk/Shelving Aide may perform duties with some independence once procedures are learned.

The following Core Competencies are essential and apply to all DBRL employees:

• Customer Service - customer service is of primary importance in the library.  Interactions with others require trust, respect and focus on the needs of the individual. Quality customer service is delivered to co-workers, as well as virtual users and users within the building.
• Communication - clear and effective communication is the basis for success in relations with co-workers, managers, users and all stakeholders.  Communication competency is integral to customer service.
• Learning and Personal Growth - embracing lifelong learning and continual improvement will demonstrate commitment to the job and enrich one’s life and professional path.
• Ethics and Values - the library plays a crucial role in society and the community.  All employees practice the ethics and values carefully formulated by the library to fulfill its commitment to the community.

The following competencies apply to this position based on designated responsibilities:

• Technology - Demonstrates proven computer literacy with adequate keyboarding skills. Understands basic email functions including opening and sending messages.
• Accountability - Successful performance is measured by taking ownership for work, including following up on commitments and possessing a strong ability to stay focused on individual, department and library results.

Essential Duties:

• Kiosk:
  • Assist patrons with food and beverage orders.  Prepare orders and calculate amount due for items purchased.
  • Operate cash register making change and taking money for items purchased such as food, beverages, copies, and charges for supply items and library services as needed.
  • Adhere to food handling guidelines as required by the county health department.
  • Regularly wipe down and examine patron seating areas in the lobby to keep area tidy and clean.
  • May answer routine or directional inquiries or refer patrons to appropriate staff for assistance.
  • Prepare kiosk for business; stock inventory of items sold, prepare cash drawer and register for operation.
  • Prepare kiosk for closing; clean kiosk area and close out cash drawer.

• Shelving:
  • Shelve library materials by type, broad subject field, alphabetically or numerically by information on spine or label.
  • Shift materials from one location to another in accordance with specific instructions.
  • Regularly examine shelves to determine if materials are properly placed (e.g., shelf read).
  • Straighten; make shelves and area around the shelves look neat.
  • May pull available materials from the shelves and process them to fill holds.
  • May pull expired and cancelled holds from the available hold shelf and process them for shelving or new holds.
  • May troubleshoot the Holds process, consulting with supervisor as necessary for successful resolution of complex problems.
  • May answer routine or directional inquiries or refer patrons to appropriate staff for assistance.
  • Load book carts and put in alphabetical or Dewey Decimal order to be shelved in appropriate collections.
  • Regularly empty all outside book drops, and indoor book drops as requested.
  • Transport loaded book carts to designated areas in the stacks as assigned.
  • Maintain the log showing the number of carts to be shelved within each collection area by accurately recording new carts and completed carts.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Physical, Environmental, and Special Working Conditions:

• Position requires standing for extended periods of time, pushing bookcarts, bending, stooping, reaching, lifting, and working on a computer.
• Moderately quiet work environment. Work will be required on evenings and weekends.
• All library employees may be called upon to assist other departments in a declared emergency situation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Job Requirements:

Minimum age of 16 years and completion of the tenth grade of high school or equivalent education.Columbia/Boone County Health food handlers card required after hire. 

Preferred Job Requirements:

Prefer up to one month related experience or training; or an equivalent combination of education and experience.