Justworks Jobs (NOW HIRING)

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe. 

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We're united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers' needs and our business' risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. 

By joining us, you'll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We're looking for teammates who will help shape Justworks' future and make a profound impact on our business. As a Product Manager, you'll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments).  That will require you to have a keen intuition for customer needs, risk management, and commercialization.  Care is at the center of everything we do, and you'll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers' experience.  You'll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. 

The Partnerships team's mission is to build the integrations and partner ecosystem that drives retention and growth for Justworks' core customer segment. We connect small and mid-size businesses to the tools they depend on, and get Justworks in front of the right buyers at the right moment through the integrations our customers need, the platform that makes those integrations possible, and the strategic partnerships that expand our distribution.

The Lifecycle Domain, where the Partnerships mission team sits, is responsible for underpinning the end-to-end experience of Justworks' customers-ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce.

As a Senior Product Manager at Justworks, you'll play a high-impact role driving the roadmap of one or more pods focused on Partnerships. The work spans platform infrastructure, product integrations, and distribution, and the interesting work is in how they connect. You'll focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery. A meaningful part of this role is working directly with revenue and commercial stakeholders. You'll need to bring data-backed points of view into those conversations, push back when warranted, and translate partner and product decisions into business impact.

As a champion for your team's focus and productivity, you'll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks' business objectives. Though not yet actively teaching product management, you'll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.

You'll own execution across Justworks' partnerships roadmap, working directly with external partners on technical and commercial specs and driving projects from scoping through delivery.

Day-to-day, you'll work closely with engineering to drive integration quality, partner experience, and platform extensibility, and with partners, revenue stakeholders, and internal teams to understand what integrations customers need most, how to prioritize them, and how to turn partner relationships into business outcomes.

• Own and drive the product vision and roadmap for your respective pod
• Conduct high-quality research to inform case development and product decisions.
• Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes.
• Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes.
• Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines.
• Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope.
• Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams. 

• Identify and take on opportunities beyond core responsibilities to support product strategy and drive impact.

As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer focus - builds strong customer relationships and delivers customer-centric solutions.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.

Business insight - applying knowledge of business and the marketplace to advance the organization's goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler." 

• Minimum of 5 years of product management experience in a modern technology business.
• A comprehensive understanding of the craft of Product Management and demonstrated success in mastering the PDLC. 
• Experience leading complex, cross-team initiatives from ideation to execution.

• Comfortable engaging with technical concepts and working closely with engineering partners
• Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
• Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
• Deep user empathy and a high bar for user experience.
• Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction. 
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus. 
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $202,500.00 per year.

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