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Junior Helpdesk Jobs in Indiana (NOW HIRING)

DermaVe Spa

Junior Register Nurse

Carmel, IN · On-site

$19 - $25/hr

Junior Nurse (RN) - Aesthetic & Wellness Clinic Employment Type * Full-Time Pay Range * $19 - $25 ... Greeting clients and helping them feel comfortable before their treatments * Assisting experienced ...

DermaVe Spa

Junior Register Nurse

Carmel, IN · On-site

$19 - $25/hr

Junior Nurse (RN) Aesthetic & Wellness Clinic Employment Type * Full-Time Pay Range * $19 $25 per ... Greeting clients and helping them feel comfortable before their treatments * Assisting experienced ...

Dermave Spa

Junior Register Nurse

Carmel, IN · On-site

$19 - $25/hr

Junior Nurse (RN) - Aesthetic & Wellness Clinic Employment Type * Full-Time Pay Range * $19 - $25 ... Greeting clients and helping them feel comfortable before their treatments * Assisting experienced ...

DermaVe Spa

Junior Register Nurse

Carmel, IN

$19 - $25/hr

Junior Nurse (RN) - Aesthetic & Wellness Clinic Employment Type * Full-Time Pay Range * $19 - $25 ... Greeting clients and helping them feel comfortable before their treatments * Assisting experienced ...

Techveda Inc

Junior Sales Executive

Elkhart, IN · On-site

We offers end-to-end innovative and leading edge solutions to help corporations leverage ... Looking for a hungry, sharp, and driven individual to step into a junior sales role. You'll be ...

Techveda Inc

Junior Sales Executive

Elkhart, IN · On-site

We offers end-to-end innovative and leading edge solutions to help corporations leverage ... Looking for a hungry, sharp, and driven individual to step into a junior sales role. You'll be ...

Ceiling Pro Indy

Junior Project Manager

Sheridan, IN · On-site

Position Overview Ceiling Pro Indy is looking for a detail-oriented Junior Project Manager to help keep our commercial ceiling projects organized, on schedule, and moving smoothly from bid to ...

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Junior Helpdesk information

See Indiana salary details

$12

$22

$32

How much do junior helpdesk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for junior helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Indiana? The most popular types of Helpdesk jobs in Indiana are:
What are popular job titles related to Junior Helpdesk jobs in Indiana? For Junior Helpdesk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Junior Helpdesk jobs in Indiana look for? The top searched job categories for Junior Helpdesk jobs in Indiana are:
What cities in Indiana are hiring for Junior Helpdesk jobs? Cities in Indiana with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you

Level III Helpdesk / Jr. Systems Administrator

CyberTek MSSP, LLC

New Albany, IN • On-site

$40K - $54K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
Cybertek MSSP is seeking a Level III Helpdesk / Jr. Systems Administrator to join our growing managed services team in New Albany, Indiana. In this role, you'll be the boots-on-the-ground technical resource for a portfolio of client sites across the Louisville metro area - maintaining Microsoft-centric environments, supporting end users at remote locations, and delivering the proactive, high-quality service Cybertek clients depend on.
CORE RESPONSIBILITIES
  • Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling
  • Administer and support Windows and Microsoft 365 environments across multiple client tenants
  • Travel to client sites to perform on-site support and end-user device troubleshooting
  • Administer Microsoft 365 services: Exchange Online, SharePoint, Teams, and OneDrive
  • Support hardware and software configurations and deployments
  • Assist with client onboarding, migrations, and infrastructure assessments
  • Maintain accurate client documentation in IT Glue or equivalent platform
  • Participate in on-call rotation for after-hours critical incident response
  • Contribute to automation using PowerShell for routine admin tasks and reporting

Requirements
  • 2-4 years of helpdesk or MSP support experience, with Tier 2/3 escalation ownership
  • Strong proficiency with Windows Server and Windows 10/11 administration
  • Experience with Microsoft 365 admin center and core M365 services
  • Working knowledge of Azure AD / Entra ID and hybrid identity
  • Active Directory: users, OUs, GPOs, DNS, DHCP
  • PowerShell scripting for automation and bulk tasks
  • Valid driver's license and reliable transportation for client site visits
  • Strong communication skills - comfortable working with end users of all technical levels

Preferred
  • Microsoft certifications: MS-102, AZ-104, MD-102, or equivalent
  • Experience with RMM platforms
  • Familiarity with PSA tools
  • Microsoft Intune / endpoint management experience
  • Exposure to BCDR solutions: Datto, Acronis, or Veeam
  • Networking fundamentals: VLANs, VPNs, firewall administration
  • CompTIA A+, Network+, Security+, or equivalent

COMPENSATION & BENEFITS
$40,100 - $54,700 / year (DOE • Indiana market rate)
Benefits
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • PTO + paid holidays
  • Annual certification reimbursement (Microsoft, CompTIA, etc.)
  • Mileage reimbursement for field work, Work Environment
  • Home base: New Albany, IN, office with regular client site visits
  • Primary service area: Louisville metro and Southern Indiana
  • Close-knit MSP team with direct access to senior engineers
  • Fast-paced, varied work - no two client days are the same

ABOUT CYBERTEK MSSP
Cybertek MSSP is a managed security and IT services provider based in New Albany, Indiana, serving businesses across the Louisville metro region. We deliver enterprise-grade IT management, cybersecurity, and cloud services to clients who depend on us to keep their operations running. Our team is hands-on, technically sharp, and committed to doing right by every client we serve.
EQUAL OPPORTUNITY STATEMENT
Cybertek MSSP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. We are committed to building a diverse and inclusive team.

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