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Junior Bilingual Help Desk Analyst Jobs in Kansas

Panasonic

Tier II Technical Support

Leawood, KS · On-site

Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk ... Evening and weekend shifts are scheduled on a rotating basis * Bi-lingual in French is preferred

Panasonic

Tier II Technical Support

Leawood, KS · On-site

Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk ... Evening and weekend shifts are scheduled on a rotating basis * Bi-lingual in French is preferred

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Junior Bilingual Help Desk Analyst information

What are the key skills and qualifications needed to thrive as a Junior Bilingual Help Desk Analyst, and why are they important?

To thrive as a Junior Bilingual Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and fluency in at least two languages, typically supported by a diploma or relevant certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is commonly required. Strong communication, problem-solving abilities, and patience are critical soft skills for resolving user issues and ensuring clear interaction across languages. These skills are essential for delivering effective technical support and maintaining high user satisfaction in diverse work environments.

What are some common challenges faced by Junior Bilingual Help Desk Analysts, and how can they be overcome?

As a Junior Bilingual Help Desk Analyst, you may encounter challenges such as managing high call volumes, addressing technical issues in both languages, and adapting quickly to new software platforms. Balancing clear communication with users who have varying levels of technical knowledge is also common. To overcome these, it's helpful to develop strong organizational skills, continuously update your technical knowledge, and leverage team resources or senior colleagues when faced with unfamiliar issues. Maintaining patience and empathy, especially when assisting users in their non-primary language, can greatly improve the support experience.

What does a Junior Bilingual Help Desk Analyst do?

A Junior Bilingual Help Desk Analyst provides technical support to users, often assisting with hardware, software, or network issues. They communicate with clients or employees in two languages, ensuring clear and effective troubleshooting. Their duties typically include answering support tickets, diagnosing problems, and escalating complex issues to senior staff. This role is ideal for individuals with strong communication and technical skills, as well as the ability to handle customer inquiries in multiple languages.
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Junior Bilingual Help Desk Analyst jobs near you
Help Desk Lead with Security Clearance

Help Desk Lead with Security Clearance

IntePros Federal

Lenexa, KS

Other

Posted 21 days ago

Job description

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award supporting multi‑regional IT operations. This senior technical role provides leadership and hands‑on support for service desk operations across multiple sites, ensuring that IT support services and ITIL‑aligned processes are executed effectively and consistently. The Lead serves as the primary on‑site liaison for daily IT support activities, coverage coordination, and customer service excellence. Clearance: Required: Must be able to obtain Public Trust Clearance
Preferred: Public Trust Clearance Location: Lenexa, KS - onsite Education:
Nice to have - Bachelor's degree Key Responsibilities
Provide Tier 1-2 technical support and incident resolution for end users across regional facilities. Supervise daily coverage at the Regional Office and Science and Technology Center, ensuring in‑person support presence during operating hours. Create and maintain coverage schedules for technicians across both sites to ensure continuous service availability. Log, track, and resolve tickets in the IT Service Management system (ITSM) in accordance with established SLA and reporting requirements. Contribute to the knowledge base by documenting resolutions and suggesting updates to existing procedures. Support weekly reporting on ticket metrics, problem management, and trend analysis as outlined in the Performance Work Statement (PWS). Participate in change management activities and provide input to the Change Advisory Board when appropriate. Ensure compliance with federal IT security requirements and proper handling of sensitive information in accordance with privacy and data protection policies. Maintain high‑quality service delivery consistent with ISO 20000, ITIL, and PMBOK best practices. Collaborate with regional and enterprise IT teams to support shared services integration and joint problem resolution. Minimum Requirements
At least six (6) years of experience at a Tier 1-2 help desk. At least two (2) years of project management experience in IT Service Desk support/services. Experience managing teams of IT professionals supporting a large area of operation. Experience interfacing with customers and senior leadership. Experience and familiarity with Federal IT security requirements. Bachelor's degree from an accredited college or university. Preferred Qualifications
ITIL v3 or v4 Foundation Certification. CompTIA A+ or Network+ Certification. Experience with ServiceNow or similar ITSM platforms. Strong written and verbal communication skills for reporting and customer interaction. Ability to obtain and maintain a Public Trust clearance. Who We Are: IntePros Federal is a Service-Disabled, Veteran Owned, Small Business (SDVOSB) headquartered in Washington DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community. Join Us!! EEO (Equal Employment Opportunity) Commitment: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled

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