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Desktop Associate Jobs in Kansas (NOW HIRING)

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will ... Associate's (or equivalent) degree in Computer Science or Information Technology from a technical ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will ... Associate's (or equivalent) degree in Computer Science or Information Technology from a technical ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will ... Associate's (or equivalent) degree in Computer Science or Information Technology from a technical ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will ... Associate's (or equivalent) degree in Computer Science or Information Technology from a technical ...

TERRACON

Network and Desktop Support I

Olathe, KS · On-site

Ensures adherence to desktop security procedures. * Assists with major projects such as ... Associate's or Bachelor's degree in Information Systems or related field preferred. * Experience ...

Security Benefit

Internal Sales Associate

Topeka, KS · On-site

Efficient utilization of internal and technical resources as well as desktop technology * Partner with service and administrative associates to provide the highest level of support to investment ...

hcmportal

Internal Sales Associate

Topeka, KS · Hybrid

Efficient utilization of internal and technical resources as well as desktop technology * Partner with service and administrative associates to provide the highest level of support to investment ...

ISC2

Customer Experience Associate

Topeka, KS

$15.50 - $20.75/hr

Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a ... Case Management System, Live Person Agent Desktop and IntelliVUE, etc. * Recognize, document, and ...

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Desktop Associate information

What jobs pay 10,000 a month without a degree?

For a Desktop Associate, earning $10,000 a month without a degree is uncommon, as this role typically offers lower wages. High-paying jobs that can reach this level often require specialized skills, certifications, or experience, such as sales, real estate, or certain tech roles like software development or IT consulting. These positions may also involve commission or performance-based pay structures.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as specialized surgeons, senior corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or ownership of a business, and may involve long hours or high responsibility levels.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues. They troubleshoot problems, install and configure equipment, and may support end-users in an office environment, often using tools like remote support software and maintaining documentation of issues and solutions.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What skills are needed for desktop support?

Desktop support professionals need strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems like Windows and macOS, and familiarity with networking concepts. Good communication skills and the ability to work under pressure are also important for effectively assisting users and resolving problems quickly.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Kansas? The most popular types of Desktop jobs in Kansas are:
What are popular job titles related to Desktop Associate jobs in Kansas? For Desktop Associate jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Kansas look for? The top searched job categories for Desktop Associate jobs in Kansas are:
What cities in Kansas are hiring for Desktop Associate jobs? Cities in Kansas with the most Desktop Associate job openings:
Desktop Associate jobs near you
Desktop Support Technician

Desktop Support Technician

MCI Careers

Wichita, KS

$15 - $19.25/hr

Full-time

Posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES AN IT DESKTOP SUPPORT DO?

This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

  • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time
  • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades
  • Other duties as assigned

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Desktop Support or IT Help Desk experience
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking, and telephony
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent work ethic and dedication
  • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified
  • Professional (MCITP) are a plus but not required
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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