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Japanese Speaking Customer Service Representative Jobs

Roberts Hawaii

Japanese Speaking Narrator

Kahului, HI · On-site

$17/hr

This position is responsible for providing exceptional customer service to guests while on tour ... represent an exhaustive list. Management reserves the right to modify, add, or remove duties as ...

Roberts Hawaii

Japanese Speaking Narrator

Lihue, HI · On-site

$17/hr

This position is responsible for providing exceptional customer service to guests while on tour ... represent an exhaustive list. Management reserves the right to modify, add, or remove duties as ...

Roberts Hawaii

Japanese Speaking Narrator

Honolulu, HI · On-site

$17/hr

This position is responsible for providing exceptional customer service to guests while on tour ... represent an exhaustive list. Management reserves the right to modify, add, or remove duties as ...

Princess Cruises

... inquiries from Japanese-speaking passengers. * Provides a positive first impression to every ... Understanding of the foundation of customer service; ability and willingness to excel in delivering ...

TheKey

Caregiver Japanese Speaking

Torrance, CA · On-site

$15 - $18.75/hr

You are motivated by helping others and providing quality service above all else. You are driven by ... Bilingual (Japanese and English) * PCA, CNA, or GNA Certification preferred * HCA/PER ID preferred ...

TheKey

Caregiver Japanese Speaking

Torrance, CA · On-site

$17.81 - $18.50/hr

You are motivated by helping others and providing quality service above all else. You are driven by ... Bilingual (Japanese and English) * PCA, CNA, or GNA Certification preferred * HCA/PER ID preferred ...

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Japanese Speaking Customer Service Representative information

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How much do japanese speaking customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for japanese speaking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Japanese Speaking Customer Service Representative position, and why are they important?

To excel as a Japanese Speaking Customer Service Representative, fluency in both Japanese and English, strong communication abilities, and prior customer service experience are essential. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes relevant certification in language proficiency (such as JLPT) is beneficial. Excellent problem-solving skills, patience, and cultural sensitivity help representatives effectively address client concerns and build rapport. These skills ensure effective service, customer satisfaction, and support seamless communication between Japanese-speaking clients and the organization.

What are the typical daily responsibilities of a Japanese Speaking Customer Service Representative?

As a Japanese Speaking Customer Service Representative, your daily tasks typically include responding to customer inquiries via phone, email, or chat in both Japanese and English, troubleshooting issues, and providing product or service information. You’ll often collaborate with other team members or departments to resolve complex issues and ensure customer satisfaction. Representatives may also document interactions in CRM systems and follow up on outstanding cases. This role requires balancing timely responses with high-quality service, making adaptability and efficient communication key to day-to-day success.

What is a Japanese Speaking Customer Service Representative job?

A Japanese Speaking Customer Service Representative assists customers by providing support in both Japanese and English. They handle inquiries, resolve issues, and ensure a positive customer experience through phone, email, or chat. This role often requires strong communication skills, cultural understanding, and problem-solving abilities. Companies hiring for this position may be in industries such as e-commerce, travel, or technology.

More about Japanese Speaking Customer Service Representative jobs
What cities are hiring for Japanese Speaking Customer Service Representative jobs? Cities with the most Japanese Speaking Customer Service Representative job openings:
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Japanese Speaking Customer Service Representative jobs near you
Infographic showing various Japanese Speaking Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Japanese Speaking Narrator

Japanese Speaking Narrator

Roberts Hawaii

Honolulu, HI

$17/hr

Part-time

Posted 18 days ago

Roberts Hawaii rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

6th of 14 rated coach operators

Job description

Japanese Speaking Narrator
Department: Operations
Reports to: Operations Manager
Status: Non-Exempt 
Pay Rate: Starting at $17/ hour
 

1. Job Purpose/Objective:

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and entertaining commentary about the surrounding areas in a culturally sensitive and engaging manner.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

  • Utilize manifests and/or name lists to gather and load guests onto vehicles
  • Work in conjunction with driver(s) to execute tours in a timely manner
  • Attend to guests while on tour, providing hospitality and ensuring guest satisfaction
  • Provide educational, historical, and entertaining narratives in both Japanese and English pertaining to the surrounding area(s)
  • Translate key safety instructions and tour information for Japanese-speaking guests as needed
  • Relay pertinent safety protocols to guests in relation to vehicle and route locations
  • Assist with Japanese-speaking guest inquiries and support
  • Perform other related duties as assigned or requested

3. Essential Skills (Minimum qualifications individual must possess when entering position):

  • Fluency in spoken Japanese and English
  • In-depth knowledge of Hawaiian history, culture, and local flora and fauna
  • Strong interpersonal and communication skills with the ability to engage diverse audiences
  • Customer Service – Handles guest questions and concerns professionally and efficiently
  • Decision Making / Judgment – Capable of resolving issues quickly, including language-related matters
  • Dependability – Meets commitments, works independently, adapts to change, and maintains excellent attendance
  • Job Knowledge – Understands tour operations and narrative responsibilities
  • Teamwork – Cooperates with team members to ensure seamless guest experiences

4. Working Conditions/Job Environment

  • Air-conditioned vehicle
  • Some time spent outdoors – may be exposed to wind and rain
  • Light work – exerting up to 20 pounds of force occasionally; mostly seated
  • Talking – must convey important spoken information clearly in both Japanese and English
  • Hearing – must be able to receive and understand oral communication
  • Minimal exposure to adverse environmental conditions
  • Close visual acuity required for reading manifests, schedules, and digital devices
  • High-stress, fast-paced environment possible

The information in this job description reflects the general duties and responsibilities of the position but does not represent an exhaustive list. Management reserves the right to modify, add, or remove duties as necessary. Reasonable accommodations will be made for qualified individuals with disabilities.

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