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Japanese Speaking Customer Service Representative Jobs

ExamOne

CSR - Spanish speaking

Buffalo Grove, IL · On-site

$16.50 - $22.25/hr

About the Job Examone, a Quest Diagnostics company located in Buffalo Grove, has an immediate opening for CSR. Job Details: * Must speak Spanish. * Have good communication skills. * Detail-oriented.

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How much do japanese speaking customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for japanese speaking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Japanese speaking customer service representative?

To excel as a Japanese Speaking Customer Service Representative, fluency in both Japanese and English, strong communication abilities, and prior customer service experience are essential. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes relevant certification in language proficiency (such as JLPT) is beneficial. Excellent problem-solving skills, patience, and cultural sensitivity help representatives effectively address client concerns and build rapport. These skills ensure effective service, customer satisfaction, and support seamless communication between Japanese-speaking clients and the organization.

What are the typical daily responsibilities of a Japanese speaking customer service representative?

As a Japanese Speaking Customer Service Representative, your daily tasks typically include responding to customer inquiries via phone, email, or chat in both Japanese and English, troubleshooting issues, and providing product or service information. You’ll often collaborate with other team members or departments to resolve complex issues and ensure customer satisfaction. Representatives may also document interactions in CRM systems and follow up on outstanding cases. This role requires balancing timely responses with high-quality service, making adaptability and efficient communication key to day-to-day success.

What is a Japanese speaking customer service representative?

A Japanese Speaking Customer Service Representative assists customers by providing support in both Japanese and English. They handle inquiries, resolve issues, and ensure a positive customer experience through phone, email, or chat. This role often requires strong communication skills, cultural understanding, and problem-solving abilities. Companies hiring for this position may be in industries such as e-commerce, travel, or technology.

More about Japanese Speaking Customer Service Representative jobs
What cities are hiring for Japanese Speaking Customer Service Representative jobs? Cities with the most Japanese Speaking Customer Service Representative job openings:
What states have the most Japanese Speaking Customer Service Representative jobs? States with the most job openings for Japanese Speaking Customer Service Representative jobs include:
What job categories do people searching Japanese Speaking Customer Service Representative jobs look for? The top searched job categories for Japanese Speaking Customer Service Representative jobs are:
Japanese Speaking Customer Service Representative jobs near you
Infographic showing various Japanese Speaking Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Waiter (Japanese Speaking)

Princess Cruises

New York, NY

Contractor

Re-posted 21 days ago

Princess Cruises rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 
 
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 
 
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
  • Provides a positive dining experience to every guest by always applying the brand and Service Excellence standards. 
  • Creates a comfortable, elegant ambiance by always preparing table settings and maintaining service stations in line with all Company standards.
  • Consistently provides helpful explanations and suggestions on the menu and offers assistance with wine pairings.
  • Always delivers food and beverages as requested, promptly, in the correct service order, follows up to ensure each guest's needs have been met and suggests solutions to any issues.
  • Maximizes wine and beverage sales by invitingly offering suitable choices.
  • Provides a positive first impression to every guest through a warm, welcoming individual greeting; always maintains a clean and professional appearance.
  • Nurtures a lasting connection with every passenger by always showing genuine interest during service and remaining fully engaged throughout the voyage.
  • Encourages and supports the growth, engagement, and development of the Junior Waiter by providing targeted coaching and training in all aspects of the role.
  • Graduate of a recognized Catering / Hotel Management School (Preferred).
  • Two to five years of restaurant service experience on a cruise ship or in alternative at least 5 years of fine dining service from premium restaurants and/or luxury hotels (5 stars).
  • Able to adequately explain pricing, food, wine, and cocktail menus to the guests
  • Knowledge of fine dining operations and excellent restaurant service.
  • Strong communicator with personable social skills to actively interact with a variety of guest demographics.
  • Necessary computer skills and knowledge of P.O.S. systems.
  • Command of the English and Japanese language, both verbal and written.
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
A competitive salary package.
Your own comfortable double cabin - your private space to relax and recharge.
Company-paid travel to and from the ship, so you can focus on the journey ahead.
Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
A vibrant recreation and welfare program designed to support your well-being and work-life balance.
Access to exceptional learning and development opportunities to grow your skills and advance your career.
The chance to travel the world, exploring exciting destinations while doing what you love.
A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.

What Princess Cruises employees say

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