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Japanese Speaking Customer Service Representative Jobs

Princess Cruises

Bar Steward (Japanese Speaking)

New York, NY · On-site

$16.50 - $22.50/hr

Bar Steward (Japanese Speaking) Department: Beverage Svc Employment Type: Fixed Term Contract ... Willingly assists in food service as and when required or directed by the Bar Supervisor or Bar ...

Princess Cruises

Barista (Japanese Speaking)

New York, NY · On-site

$16.75 - $19.25/hr

They also drive the service excellence culture and platform by overseeing the Bar Steward, Jr. Bar Steward & Utility F&B performance at their location, providing guidance as needed, and interacting ...

A&B Import Auto

Customer Service Representative

Fort Collins, CO · On-site

$42K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Japanese roots into servicing all makes and models. We're looking for an enthusiastic Customer ... Our CSR is often one of the first people a customer interacts with, making this role an important ...

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How much do japanese speaking customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for japanese speaking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Japanese speaking customer service representative?

A Japanese Speaking Customer Service Representative assists customers by providing support in both Japanese and English. They handle inquiries, resolve issues, and ensure a positive customer experience through phone, email, or chat. This role often requires strong communication skills, cultural understanding, and problem-solving abilities. Companies hiring for this position may be in industries such as e-commerce, travel, or technology.

What are the typical daily responsibilities of a Japanese speaking customer service representative?

As a Japanese Speaking Customer Service Representative, your daily tasks typically include responding to customer inquiries via phone, email, or chat in both Japanese and English, troubleshooting issues, and providing product or service information. You’ll often collaborate with other team members or departments to resolve complex issues and ensure customer satisfaction. Representatives may also document interactions in CRM systems and follow up on outstanding cases. This role requires balancing timely responses with high-quality service, making adaptability and efficient communication key to day-to-day success.

What are the key skills and qualifications needed to thrive as a Japanese speaking customer service representative?

To excel as a Japanese Speaking Customer Service Representative, fluency in both Japanese and English, strong communication abilities, and prior customer service experience are essential. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes relevant certification in language proficiency (such as JLPT) is beneficial. Excellent problem-solving skills, patience, and cultural sensitivity help representatives effectively address client concerns and build rapport. These skills ensure effective service, customer satisfaction, and support seamless communication between Japanese-speaking clients and the organization.

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Japanese Speaking Customer Service Representative jobs near you
Infographic showing various Japanese Speaking Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bartender (Japanese Speaking)

Princess Cruises

New York, NY

Contractor

Re-posted 16 days ago

Princess Cruises rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 
 
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 
 
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
  • The Bartender plays a crucial role in the onboard Beverage Svc Department ensuring that teammates in assigned bar locations act as company ambassadors, displaying a positive and professional demeanor. They drive the Service Excellence culture and platform by monitoring Bar Steward and Utility F&B Steward performance, providing guidance, and engaging with guests to ensure satisfaction with the beverage product and service.
  • The Bartender understands the setup, product, and service expectations of their area and rectifies any shortfalls that would negatively impact the guest experience. They partner with the Bar Supervisor and Bar Manager to action guest feedback and develop a plan of action for immediate service recovery or remedial improvement.
  • The Bartender oversees the execution of the guest bar and specialty coffee experience in their assigned venue, ensuring that all beverages served are visually appealing and service is in line with company standards. They prepare various cocktails and drinks according to Company standards and recipes and consistently maintain a clean, sanitized, and fully stocked bar venue, reporting any damages to equipment, fixtures, or furnishings promptly and rectifying them in a timely manner.
  • The Bartender is accountable for all beverage stock held in the assigned location, conducting inventory accounts as directed, and helping minimize waste, neglect, breakages, and mishandling of supplies and equipment. They mentor the Beverage Svc Team through coaching, training, and ongoing development to support career progression.
  • The ideal candidate would have graduated from a recognized hotel/bar operation or bar school.
  • Two years of experience in hospitality or cruise-related bartender positions would be ideally suited to the role.
  • The successful candidate will have experience and knowledge of USPH, the beverage industry, and will have a specialization in wines, cocktails, spirits and all other beverage-related products. They will also have experience in the service execution of all of the above. 
  • They will have excellent management and bartending skills, and will be able to develop and motivate and lead a large team. 
  • They will also be able to work under pressure and make decisions which positively impact the overall guest experience.
  • Finally, the successful candidate will have a good command of the English and Japanese language, both verbal and written.
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements. 
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy: 
  • A competitive salary package. 
  • Your own comfortable double cabin - your private space to relax and recharge. 
  • Company-paid travel to and from the ship, so you can focus on the journey ahead. 
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group). 
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance. 
  • Access to exceptional learning and development opportunities to grow your skills and advance your career. 
  • The chance to travel the world, exploring exciting destinations while doing what you love. 
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued. 
Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.  

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