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What is the Janel Group?

Janel Group is a global logistics and freight forwarding company that provides services such as customs brokerage, supply chain management, and international shipping. They help businesses manage the movement of goods across borders, ensuring compliance with regulations and optimizing transportation routes. Janel Group works with a wide range of industries to streamline their logistics processes and improve efficiency. Their expertise covers air, ocean, and ground freight, as well as warehousing and distribution solutions.

What opportunities for career advancement are available at Janel Group, and how does the company support professional growth?

At Janel Group, employees have access to various career advancement opportunities within logistics, freight forwarding, and supply chain management. The company encourages growth through internal promotions, mentorship programs, and ongoing training sessions focused on industry best practices and regulatory changes. Team members are supported in pursuing certifications such as the Customs Broker License or other logistics-related credentials. Additionally, collaboration across departments is common, providing employees with exposure to different facets of the business and opportunities to expand their skill sets.

What are the key skills and qualifications needed to thrive as a Freight Forwarder at Janel Group, and why are they important?

To thrive as a Freight Forwarder, you need knowledge of logistics, import/export regulations, and supply chain management, typically supported by relevant experience or a degree in logistics or international business. Familiarity with freight management software, customs documentation systems, and tracking tools is essential. Strong organizational skills, attention to detail, and effective communication help manage complex shipments and coordinate with clients and carriers. These competencies ensure smooth, compliant, and efficient movement of goods, which is critical for customer satisfaction and business success.

What is the difference between Janel Group vs HVAC Technician?

AspectJanel GroupHVAC Technician
Required CredentialsTypically requires HVAC certification, technical training, and sometimes a licenseRequires HVAC certification, technical training, and licensing in many regions
Work EnvironmentCommercial and residential construction sites, maintenance facilitiesInstallation, repair, and maintenance of HVAC systems in various settings
Employer & Industry UsageConstruction, facilities management, HVAC service companiesHVAC service companies, construction firms, maintenance departments

Both Janel Group and HVAC Technicians require similar certifications and work in related environments. While Janel Group may focus on specific projects or services, HVAC Technicians generally perform hands-on installation and repair of heating, ventilation, and air conditioning systems across various industries.

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Janel Group jobs near you

Operational Support Specialist

Janel Group LLC

Pawtucket, RI • On-site

$20 - $23/hr

Full-time

Posted 15 days ago

Job description

Operations Support Specialist
The Janel Group Operations Support Specialist provides administrative and operational support to branch leadership and operations teams across the multiple offices. This role is responsible for monitoring high-volume communications, organizing and processing shipment documentation, maintaining accurate digital records, and supporting compliance-related filings. Working closely with internal stakeholders and clients, the Operations Support Specialist helps ensure timely, detail-oriented execution of daily tasks while identifying opportunities to streamline and improve processes.
PRIMARY RESPONSIBILITIES
  • Monitor and maintain multiple high-volume email inboxes and operating systems to ensure timely follow-up and task completion.

  • Prioritize and organize competing tasks for multiple locations with minimal supervision or assistance.

  • Review, process, and upload documents received via email into internal systems in accordance with established procedures.

  • Create and maintain digital files; assign and route documentation to branch operations staff as needed.

  • Process Importer Security Filings (ISFs) and transmit required information to U.S. Customs and Border Protection.

  • Communicate regularly via email with clients and partners to obtain documents and confirm shipment details.

  • Manage general administrative activities with strong attention to detail, including data entry, order tracking, customer follow-up, and preparation of shipping documentation.

  • Collaborate with team members to deliver strong customer service and support continuous improvement through streamlining, refining, and/or automating current processes.

  • Provide administrative support to branch managers and supervisors.

QUALIFICATIONS
  • High school diploma or equivalent required; some college or logistics-related coursework preferred.

  • 1+ year of relevant experience as an Administrative Assistant, Office Administrator, or related administrative role, required.

  • Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.), required.

  • Strong multi-tasking and prioritization skills with little to no supervision, required.

  • Organizational skills and strong attention to detail, required.

  • Excellent written communication skills, required.

  • Working knowledge of logistics and international freight forwarding documentation, preferred.

  • Familiarity with international and domestic transportation processes, preferred.

  • Experience with CargoWise software, a plus.

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