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Ivi Rma Jobs (NOW HIRING)

IVI RMA North America

Clinical Assistant

Eatontown, NJ · On-site

IVI RMA North America-openings in NJ-Springfield, Eatontown, Englewood, West Orange, Somerset and Basking Ridge. Status: Full-Time Opportunities and Part-Time opportunities with days and schedules ...

IVI RMA North America

Phlebotomist

Englewood, NJ · On-site

$20 - $24/hr

IVI RMA North America-openings in NJ-Springfield, Eatontown, Englewood, West Orange, Somerset and Basking Ridge. Status: Full-Time Opportunities and Part-Time opportunities with days and schedules ...

IVI RMA North America

Phlebotomist

Eatontown, NJ · On-site

$20 - $24/hr

IVI RMA North America-openings in NJ-Springfield, Eatontown, Englewood, West Orange, Somerset and Basking Ridge. Status: Full-Time Opportunities and Part-Time opportunities with days and schedules ...

IVIRMA Global

REI PHYSICIAN

Wilmington, NC

At IVI-RMA Global, we are a physician-run fertility team seeking new partners to join our world-wide network. The network has an established track record of growing and supporting physician-led ...

IVIRMA Global

REI PHYSICIAN

Seattle, WA

At IVI-RMA Global, we are a physician-run fertility team seeking new partners to join our world-wide network. The network has an established track record of growing and supporting physician-led ...

IVIRMA Global

REI PHYSICIAN

Lake Mary, FL · On-site

At IVI-RMA Global, we are a physician-run fertility team seeking new partners to join our world-wide network. The network has an established track record of growing and supporting physician-led ...

IVIRMA Global

REI PHYSICIAN

Houston, TX · On-site

At IVI-RMA Global, we are a physician-run fertility team seeking new partners to join our world-wide network. The network has an established track record of growing and supporting physician-led ...

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How much do ivi rma jobs pay per year?

As of Jun 15, 2026, the average yearly pay for ivi rma in the United States is $92,956.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $114,000.00 per year, depending on experience, location, and employer.

What is an IVI RMA job?

An IVI RMA (In-Vitro Fertilization Returned Materials Authorization) job typically involves managing the return and replacement process for medical or laboratory products used in fertility treatments. Professionals in this role ensure that returned materials comply with quality standards, investigate defects or issues, and coordinate with suppliers or manufacturers. They may also document return processes, analyze trends in product failures, and support continuous improvement efforts. This position is commonly found in fertility clinics, medical laboratories, or biotech companies specializing in reproductive health.

What is the difference between Ivi Rma vs Ivi Repair Technician?

AspectIvi RmaIvi Repair Technician
Required CredentialsTechnical certifications, product knowledgeTechnical certifications, repair training
Work EnvironmentCustomer service, logistics, warehouseRepair workshops, on-site or in-shop
Employer & IndustryElectronics manufacturing, warranty servicesElectronics repair shops, service centers

Both roles involve technical skills and certifications related to electronics. Ivi Rma focuses on managing product returns and warranty processes, while Ivi Repair Technician specializes in repairing devices. Understanding these differences helps job seekers find the right position in the electronics service industry.

What is an IVI RMA?

An IVI RMA typically refers to an RMA (Return Merchandise Authorization) process managed by IVI, a company specializing in medical devices and equipment. The IVI RMA process allows customers to return faulty or damaged products to the manufacturer or supplier for repair, replacement, or refund. It involves obtaining an RMA number, following specific instructions for packaging and shipping, and ensuring all required documentation is included. This process helps both the company and customer track returns and ensures quality control. For more details, it's best to consult IVI's official RMA policy or customer service.

What are the key skills and qualifications needed to thrive as an IVF (In Vitro Fertilization) RMA (Reproductive Medical Assistant), and why are they important?

To thrive as an IVF RMA, you need a solid understanding of reproductive medicine, patient care protocols, and often a certification or degree in medical assisting. Familiarity with laboratory equipment, electronic medical records (EMR) systems, and fertility-specific tools is highly valuable. Compassion, attention to detail, and excellent interpersonal communication help build trust with patients undergoing sensitive treatments. These skills ensure accurate support for clinical procedures, effective patient interactions, and the delivery of high-quality reproductive healthcare.

What are some common challenges faced by IVI RMA specialists during the patient treatment process?

IVI RMA specialists often encounter challenges such as coordinating complex treatment schedules, managing sensitive patient communications, and staying updated on rapidly evolving fertility technologies. Balancing administrative tasks with patient care requires strong organizational skills and attention to detail. Additionally, working within multidisciplinary teams means clear communication is essential to ensure seamless patient experiences. Adaptability and empathy are key to supporting patients through emotionally charged situations.
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Ivi Rma jobs near you
Infographic showing various Ivi Rma job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 11% Full Time, 78% Part Time, 3% Temporary, and 2% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $92,956 per year, or $44.7 per hour.

Healthcare Customer Service Coordinator

IVI RMA North America

Littleton, CO • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

IVI RMA is seeking a full-time Call Center Coordinator to join our growing team!

Responsibilities:

  • Manage high volume of inbound calls/portal inquiries in a timely manner.
  • Answer client inquiries by clarifying desired information; researching, locating, and providing information.
  • Understand the company's offerings and communicate policies and Practice information accurately.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Escalate medical complaints/questions to the appropriate medical professional.
  • Be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
  • Provide timely response to patients’ inquiries by telephone and/or portal consistent with service and quality standards.
  • Provide correct information or direct the call to the appropriate team member or department while maintaining a high level of professionalism.
  • Document all communication according to standard operating procedures. Provide notification of any urgent requests, complaints or compliments to the appropriate party or system.
  • Provide availability, and schedule appointments within established guidelines.
  • Follow communication “scripts” when handling different topics.
  • Maintain call center database by entering required information.
  • Update existing customer information as needed.
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent
  • Ability to communicate (written & verbal) accurately and concisely; must be able to speak clearly over the telephone
  • Some experience in a call center or customer service environment
  • Knowledge of customer service principles and practices
  • Knowledge of medical terminology
  • Proficient in relevant computer applications
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes
  • Aptitude to work independently and demonstrate good judgment
  • Ability to work as part of a multidisciplinary team
  • Excellent interpersonal and listening skills
  • Demonstrates problem analysis and problem-solving abilities
  • Strong organizational skills and attention to detail



IVI-RMA offers a comprehensive full-time benefits package to all employees who work a minimum of 30 hours per week.

  • Medical, Dental, Vision Insurance Options
  • Paid Time Off & 8+ Paid Holidays
  • Company Paid Life Insurance, Long Term Disability & AD&D
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Retirement 401K Plan
  • Optional benefits including STD, Life & AD&D Buy-up plans & more.



About Reproductive Medicine Associates (RMA):

RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global. To learn more about RMA, visit www.rmanetwork.com. To learn more about RMA-Global, visit: https://www.ivi-rmainnovation.com/research-centers/basking-ridge-basic-research-center/

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


This is an evergreen position. While there may not be an immediate opening, we continuously review candidates for future opportunities within this role.