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Itsm Developer Jobs (NOW HIRING)

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ... Developer or Implementation Specialist • Experience deploying or scaling ServiceNow in a global ...

AEG

ITSM Workflow Engineer

Manhattan, NY · On-site

$140K - $160K/yr

Update Sets & DevOps Pipeline: manage configuration promotion across Dev / Test / Production ... ITSM Generative AI Workspace: implement AI-assisted agent workspaces that surface contextual ...

Capgemini

Connectivity & Network Engineer

San Jose, CA · On-site

$48 - $76/hr

... itsm DevOps & CI/CD jira rest apis release management The Cisco Licensing Support Lead (L2) is responsible for providing advanced technical support and operational oversight of Cisco licensing ...

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Itsm Developer information

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How much do itsm developer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for itsm developer in the United States is $52.84, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $64.66 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What is the career path of an ITSM developer?

An ITSM developer typically starts with a technical background in IT service management, scripting, or software development. They can advance to senior roles such as ITSM architect, solutions architect, or team lead, and may pursue certifications like ITIL to enhance their expertise. Career growth often involves gaining experience with ITSM tools like ServiceNow, BMC, or Cherwell, and expanding into related areas such as process design or project management.
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Itsm Developer jobs near you
Infographic showing various Itsm Developer job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 3% Part Time, and 12% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $109,905 per year, or $52.8 per hour.

Atlassian Cloud Support Engineer

Govserviceshub

San Francisco, CA • On-site

$110 - $160/hr

Other

Posted 5 days ago

Job description

Frisco, United States | Posted on 10/13/2025

TheAtlassian Cloud Support Engineer will be responsible for administering,supporting, and enabling T-Mobile users across Jira Software, Jira ServiceManagement, Jira Align, Jira Analytics, Confluence, and Atlassian CloudAdministration.
This role also requires knowledge on ROVO AI (Atlassian’s AI platform),including the design, testing, and support of both Out-of-the-Box (OOTB) andCustom ROVO agents to optimize ITSM, DevOps, and knowledge managementoperations.
The engineer will deliver L2/L3 support, drive automation and integrations,ensure compliance alignment, and collaborate with cross-functional teams toprovide an AI-powered day-to-day support model.

  • Administer and support JiraSoftware, JSM, Jira Align, Jira Analytics, and Confluence Cloud.
  • Manage projects, workflows,permission schemes, request types, dashboards, and Confluence spaces.
  • Handle user provisioning andaccess management via Entra ID/SSO.
  • Provide operational support forday-to-day activities, tickets, and escalations.
  • Configure, test, and deployROVO OOTB agents for Jira Service Management and Confluence KB.
  • Integrate ROVO agents withService Desk intake, Automation for Jira (A4J), and Jira projects.

Automation,Integrations & Scripting

  • Design and build automationrules ((A4J) in Jira, JSM & Confluence.
  • Create scripts for bulkadministrative operations (Python, Bash, PowerShell, Groovy).
  • Support ROVO integrations withthird-party systems using ROVO connectors.
  • Configure webhooks, connectors,and Marketplace apps for automation and knowledge routing.
  • Document knowledge articles,playbooks, and SOPs in Confluence for operational teams.
Requirements

RequiredSkills

  • Strong Administrative andcustom config knowledge on Atlassian Cloud : Jira Software, JSM, Jira Align, Analytics,Confluence, Admin.
  • ROVO AI: Strong understandingof platform architecture, with hands-on experience in OOTB and Custom ROVOagents. Skilled in ROVO actions and integrations with Jira, Confluence,and A4J
  • Nice to have Proficiency in Python, Bash, Groovy (Script runneroptional).
  • REST APIs : Experience with Atlassian REST v3, Admin APIs, andROVO endpoints.
  • SoftSkills : Strong troubleshootingability, effective stakeholder communication, thorough documentation, andan AI/automation-first mindset.

Importantnote : Minimum 2 years of hands‑on experience with Atlassian cloud tools includingJira Service Management and Jira Software.

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