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Itsm Developer Jobs (NOW HIRING)

Symetra

Sr Manager, IT Operations

Bellevue, WA · On-site

$141K - $236K/yr

Manager, IT Operations , you will lead enterprise ITSM, DevOps tooling, and service reliability initiatives, overseeing operational platforms and practices across infrastructure and application teams.

7 KINGS CODE

ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

ServiceNow Developer Location: NYC Hybrid Must (candidate from Tri-State will work) Job Type: 6 Months + Multiple Positions Requirements: * Develop and enhance ITSM modules within ServiceNow.

Symetra

Sr Manager, IT Operations

$141K - $236K/yr

About the role As a Sr. Manager, IT Operations , you will lead enterprise ITSM, DevOps tooling, and service reliability initiatives, overseeing operational platforms and practices across ...

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How much do itsm developer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for itsm developer in the United States is $52.84, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $64.66 per hour, depending on experience, location, and employer.

Does ITSM need coding?

ITSM developers often use scripting and automation tools to customize and improve IT service management processes, so some coding knowledge is beneficial. However, many ITSM platforms offer low-code or no-code options for configuring workflows and dashboards, reducing the need for extensive programming skills. Proficiency in scripting languages like PowerShell or Python can enhance an ITSM developer's effectiveness but is not always mandatory for basic tasks.

Which IT job is the highest paid?

In the IT field, roles such as IT Security Director, Cloud Architect, and Solutions Architect tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced certifications, extensive experience, and expertise in areas like cybersecurity, cloud computing, and enterprise architecture.

What is an ITSM Developer job?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

Which developer is most in demand?

ITSM developers, who specialize in managing IT service management tools and processes, are increasingly in demand due to the need for efficient IT operations. Skills in scripting, automation, and familiarity with platforms like ServiceNow or BMC Remedy enhance employability in this field.

What is an ITSM developer?

An ITSM developer designs, implements, and maintains IT Service Management (ITSM) solutions, often customizing platforms like ServiceNow or BMC. They typically have skills in scripting, workflows, and ITIL processes to improve service delivery and automate IT operations.

What are the key skills and qualifications needed to thrive in the Itsm Developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What are the primary day-to-day responsibilities of an ITSM Developer?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

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Itsm Developer jobs near you
Infographic showing various Itsm Developer job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $109,905 per year, or $52.8 per hour.

ServiceNow ITSM Engineer

TechSpace Solutions Inc.

Cincinnati, OH • Remote

$51.75 - $71.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

We are seeking an experienced ITSM Engineer with deep expertise in the ServiceNow platform to join a high-performing Agile/Kanban team. The ideal candidate will be responsible for ServiceNow administration, platform support, troubleshooting, upgrades, integrations, performance optimization, and ITSM solution development. This role will serve as a Level 3 escalation point for Service Desk operations while ensuring platform stability, security, and continuous improvement.

Key Responsibilities

ServiceNow Administration & Support

  • Provide end-to-end administration and support for the ServiceNow platform.
  • Manage users, groups, roles, permissions, and access controls.
  • Monitor platform health, uptime, performance, and system availability.
  • Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.
  • Administer code releases, patches, plugins, upgrades, and clone activities.
  • Support disaster recovery testing, backups, restores, and instance recovery activities.
  • Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

  • Configure and support ServiceNow ITSM, SPM, and CSM solutions.
  • Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.
  • Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.
  • Utilize Automatic Test Framework (ATF) for testing and validation.
  • Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

  • Support REST, SOAP, ServiceNow Spokes, and third-party integrations.
  • Diagnose and resolve Discovery and Service Mapping issues.
  • Address platform vulnerabilities, especially MID Server security findings.
  • Implement security best practices and support audit requirements.
  • Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

  • Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.
  • Create and maintain technical documentation, knowledge articles, and operational procedures.
  • Manage incident queues and provide timely issue resolution.
  • Document work using user stories and Agile project management practices.
  • Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • Strong expertise in ServiceNow ITSM implementations and administration.
  • Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.
  • Strong understanding of ServiceNow Architecture and platform best practices.
  • Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.
  • Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.
  • Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.
  • Bachelor's Degree in Computer Science or equivalent experience.

Mandatory Certifications

  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)

Preferred Qualifications

  • ITIL v4 Certification
  • ServiceNow CIS-SPM Certification
  • ServiceNow Mobile experience
  • Experience with platform security, vulnerability management, and compliance requirements.
  • Experience supporting enterprise-scale ServiceNow environments.

Technical Skills

Mandatory Skills

  • ServiceNow ITSM
  • CIS-ITSM
  • ServiceNow CAD
  • ServiceNow Administration
  • ITIL Processes
  • REST/SOAP Integrations
  • ServiceNow Mobile
  • ServiceNow Platform Development

Preferred Skills

  • ServiceNow SPM
  • ServiceNow CSM
  • Service Mapping
  • Discovery
  • Flow Designer
  • ATF (Automated Test Framework)
  • Virtual Agent
  • Service Portal

Ideal Candidate Profile

  • Self-driven and proactive problem solver.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and stakeholder management abilities.
  • Comfortable working independently as well as within Agile teams.
  • Passionate about learning new ServiceNow capabilities and industry best practices.

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