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Integration Support Engineer Jobs (NOW HIRING)

Tyler Technologies, Inc

Integration Support Engineer

Plano, TX · On-site

$100K - $134K/yr

Description The Integration Support Engineer is a foundational role on the Integration Operations team responsible for supporting the day-to-day operational health of Tyler integration services. This ...

New

Siteline

Integration Support Engineer

San Francisco, CA · On-site

$122K - $164K/yr

ABOUT THE ROLE As an Integration Support Engineer, you will play a pivotal role in driving seamless ERP integrations and resolving technical challenges for Siteline's customers. You'll lead the ...

JS Consulting

Integration Support Engineer

Atlanta, GA · On-site

$100K - $134K/yr

Job Title- Integration Support Engineer Project Location atlanta, GA 5 days onsite in a week Project Duration- full time -: As always with this client the Candidates will need to have a background in ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... Integration Support: Build and maintain REST-based API integrations with third-party systems and ...

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Integration Support Engineer information

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$44.5K

$124.3K

$173.5K

How much do integration support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for integration support engineer in the United States is $124,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $140,000.00 per year, depending on experience, location, and employer.

What is the difference between Integration Support Engineer vs Application Support Engineer?

AspectIntegration Support EngineerApplication Support Engineer
Required CredentialsBachelor's in IT, Computer Science; certifications like Cisco, MicrosoftBachelor's in IT, Computer Science; certifications like ITIL, Microsoft
Work EnvironmentTechnical teams, client sites, cloud environmentsHelp desks, internal IT teams, client support
Employer & Industry UsageTech companies, SaaS providers, networking firmsSoftware companies, enterprise IT departments
Common Search & ComparisonYesYes

The Integration Support Engineer focuses on integrating systems and ensuring seamless connectivity between different platforms, often working with APIs and network configurations. In contrast, the Application Support Engineer primarily troubleshoots and maintains software applications, providing user support and resolving application issues. Both roles require technical certifications and involve supporting clients or internal teams, but their core responsibilities and environments differ.

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What job categories do people searching Integration Support Engineer jobs look for?

The top searched job categories for Integration Support Engineer jobs are:

Integration Support Engineer jobs near you
Infographic showing various Integration Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $124,275 per year, or $59.7 per hour.

Integration Support Engineer

Tyler Technologies, Inc

Plano, TX • On-site

$100K - $134K/yr

Other

Posted 2 days ago

New

Tyler Technologies rating

9.3

Company rating: 9.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

14th of 244 rated software companies

Job description

Description
The Integration Support Engineer is a foundational role on the Integration Operations team responsible for supporting the day-to-day operational health of Tyler integration services. This role assists with integration ticket intake, triage, monitoring, troubleshooting, documentation, and escalation across production and non-production environments.
The Integration Support Engineer serves as a first point of technical investigation for integration-related issues submitted by internal teams, external partners, and third-party integrators. This includes reviewing integration activity, validating submitted information, investigating common API and data transmission issues, following established runbooks, and coordinating with Integration Engineers or other technical teams when more advanced analysis or remediation is required.
This position supports integrations throughout their operational lifecycle, including partner onboarding support, environment validation, proactive monitoring, incident response, and routine operational tasks. The role contributes to integration stability, client satisfaction, and operational excellence by ensuring issues are resolved efficiently, documentation is maintained accurately, and opportunities for continuous improvement are identified.
Success in this role requires strong analytical skills, attention to detail, technical curiosity, effective communication, and a desire to develop expertise in Tyler's integration platforms, tools, and operational processes. The ideal candidate has foundational knowledge of APIs, troubleshooting, SQL, monitoring tools, and customer or partner-facing technical support.
Hybrid Work Policy: Employees in this role are expected to work onsite at the Plano, TX office at least three days per week.
Please note: We are not considering candidates who require any visa sponsorship for this position. This is a budgetary decision and due to the significant talent available currently who do not require such sponsorship
CJIS Background: Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.
Responsibilities
  • Integration Ticket Intake & Triage - Receive, review, categorize, prioritize, and document integration-related requests submitted by internal teams, external partners, clients, and third-party integrators. Validate required information and route or escalate requests as appropriate.
  • First-Line Integration Troubleshooting - Investigate routine and moderately complex integration issues using established procedures, runbooks, logs, payloads, API responses, monitoring alerts, and known error patterns. Resolve issues within defined scope and escalate more complex issues when appropriate.
  • Integration Monitoring & Operational Health - Monitor integration activity, API traffic, scheduled jobs, data transmission status, error patterns, and system health indicators. Perform initial investigation of alerts and document findings.
  • Integrator & Partner Support - Assist integrators, partners, and client technical contacts with integration-related questions, failed submissions, validation issues, and routine troubleshooting while providing timely communication and updates.
  • Implementation & Operational Support - Support defined integration activities including partner onboarding, configuration validation, environment setup, release support, client upgrade validation, and other operational tasks under established processes.
  • Incident Support & Escalation - Support incident response by gathering information, documenting impact, reviewing logs and alerts, performing initial troubleshooting, and escalating issues to Integration Engineers or other technical teams when necessary.
  • Documentation & Reporting - Maintain accurate ticket documentation, troubleshooting notes, runbooks, knowledge base articles, operational records, and integration status reporting.
  • Compliance & Data Integrity - Support secure, reliable, and accurate transmission of data while following Tyler security standards, operational procedures, and applicable compliance requirements.
  • Continuous Improvement Support - Identify recurring issues, documentation gaps, manual processes, and monitoring opportunities. Recommend improvements that enhance operational efficiency and reduce recurring support effort.
  • Cross-Functional Collaboration - Collaborate with Integration Engineers, Developer Experience Engineers, Technical Program Managers, Product Managers, Technical Support, Infrastructure, Security, and other Tyler teams to maintain stable and reliable integration services.
Qualifications
Education:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent combination of education and experience.
  • Technical coursework or certifications in cloud platforms, APIs, integration technologies, or IT service management are preferred.
  • Preferred certifications include AWS Certified Cloud Practitioner, ITIL Foundation, or similar foundational technical certifications.

Experience:
  • 1-3 years of experience in technical support, application support, integration support, systems support, cloud operations, or a related technical role.
  • Experience working with REST APIs, SOAP APIs, JSON, XML, SQL, or similar integration technologies.
  • Experience using ticketing systems, monitoring tools, and troubleshooting technical issues.
  • Experience documenting technical issues and communicating with customers or technical stakeholders.
  • Exposure to AWS services, SQL Server Management Studio, monitoring platforms, or logging tools is preferred.

Special Skills:
  • Strong analytical and troubleshooting skills.
  • Foundational understanding of REST APIs, SOAP APIs, JSON, XML, HTTP, authentication methods, and data transmission concepts.
  • Ability to review logs, payloads, monitoring alerts, and technical documentation to investigate issues.
  • Familiarity with SQL Server Management Studio or similar database tools.
  • Familiarity with AWS, CloudWatch, Splunk, Datadog, or comparable monitoring and logging platforms.
  • Strong written and verbal communication skills with the ability to communicate technical information clearly.
  • Strong organizational skills with the ability to manage multiple support requests and priorities.
  • Ability to follow documented processes while exercising sound judgment regarding escalation.
  • Customer-focused mindset with a commitment to operational excellence and continuous learning.
  • Demonstrated initiative in identifying opportunities to improve documentation, monitoring, and team processes.

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