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Itsm Change Manager Jobs in Michigan (NOW HIRING)

Acrisure

Junior ServiceNow Developer

Grand Rapids, MI · On-site

$51.75 - $71.25/hr

Follow change management and release management processes. * Ensure solutions meet security ... Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules. * Experience with ...

Acrisure

Junior ServiceNow Developer

Grand Rapids, MI

$51.75 - $71.25/hr

Follow change management and release management processes. * Ensure solutions meet security ... Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules. * Experience with ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

This simplifies your experience by working with a single company who can effectively manage all of ... ConnectWise,ITSM,Triage,Windows Servers,Customer service,Active directory Additional Skills ...

Rolls-Royce

Sr. Technical Lead - CPQ

Novi, MI

$90K - $136K/yr

Review and approve technical change documents, Blueprint Solution Documents (BSD), and system ... Good knowledge of IT Service Management (ITSM) processes and system ownership responsibilities

TEKsystems

Technical Support Specialist

Detroit, MI · On-site

$18 - $21/hr

Familiarity with ITSM and ITAM tools and database management. * Ability to follow strict procedures ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

... with ITSM and ITAM tools and database management. • Ability to follow strict procedures and ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

Rollsroyce

Sr. Technical Lead - CPQ

Novi, MI · On-site

$90K - $136K/yr

Review and approve technical change documents, Blueprint Solution Documents (BSD), and system ... Good knowledge of IT Service Management (ITSM) processes and system ownership responsibilities

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All JobsItsm Change JobsItsm Change Manager JobsItsm Change Manager Jobs in Michigan

Itsm Change Manager information

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

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Itsm Change Manager jobs near you

Junior ServiceNow Developer

Acrisure

Grand Rapids, MI • On-site

$51.75 - $71.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Role Summary & Mission:
Acrisure is seeking a Junior Developer - ServiceNow on our growing team. The Junior Developer - ServiceNow is the technical owner of Acrisure's ServiceNow environment. This role will support the development, configuration, testing, and maintenance of the ServiceNow platform while working closely with senior developers, administrators, business analysts, and stakeholders.
Key Responsibilities:
ServiceNow Development & Configuration
  • Assist in developing, configuring, and maintaining ServiceNow applications, modules, and workflows.
  • Create and modify forms, tables, business rules, client scripts, UI policies, and catalog items.
  • Support development of Service Catalog requests, record producers, and automated workflows.
  • Configure notifications, approvals, and integrations under guidance from senior team members.
  • Participate in testing, troubleshooting, and resolving platform issues.

Platform Support & Maintenance
  • Monitor platform performance and assist with routine maintenance activities.
  • Support ServiceNow upgrades and patch testing efforts.
  • Document configurations, technical specifications, and development procedures.
  • Ensure adherence to development standards, governance, and best practice.

Collaboration & Continuous Improvement
  • Work with business stakeholders and business analysts to understand requirements and translate them into technical solutions.
  • Participate in Agile ceremonies, including sprint planning, stand-ups, and retrospectives.
  • Assist in identifying opportunities for process improvement and automation.
  • Collaborate with system administrators and other developers to delivery platform enhancements.

Quality Assurance
  • Perform unit testing and support user acceptance testing (UAT).
  • Follow change management and release management processes.
  • Ensure solutions meet security, compliance, and organizational standards.

Requirements:
  • Basic understanding of ServiceNow platform architecture and capabilities.
  • Minimum of 3 years of experience with ServiceNow development and administration.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively within a team environment.
  • Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnerships.

Education and Experience:
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent work experience in a relevant field.
  • Knowledge of JavaScript, HTML, CSS, and web technologies.

Preferred Qualifications
  • ServiceNow Certified System Administrator (CSA) certification.
  • Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules.
  • Experience with REST/SOAP APIs and integrations.
  • Familiarity with Agile development methodologies.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
  • ... and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.

Apply