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Itsm Change Manager Jobs in Michigan (NOW HIRING)

3B Staffing LLC

Help Desk Consultant

Lansing, MI · On-site

Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as ... Skills Required ITIL competency ITSM Background Should have prior experience of large project ...

Corning

Advanced working knowledge of ServiceNow modules including ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC ... change management. * Bachelor's degree in Computer Science, Information Technology, or a related ...

ECCO Select

Network Engineer- CCNP

Warren, MI · On-site

Knowledge of documentation and ITSM platforms, including Visio, ServiceNow, or equivalent tools. * Understanding of change management, standards compliance, and network documentation best practices.

Posted today

FastTek

Sourcing Manager

Jackson, MI · On-site

In addition, coordinate contract change requests as needed. * Collaborate with Supplier Quality and ... Project Management, ITIL, COBIT, ITSM Additional Info: At FastTek Global, Our Purpose is Our People ...

Promachbuilt

IT Systems Administrator

Holland, MI

Change Management & Operations Participate in change control, maintenance scheduling, and ... Familiarity with ServiceNow or comparable IT service management (ITSM) systems. * Excellent ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

This simplifies your experience by working with a single company who can effectively manage all of ... Dedicated pour-over coffee bar Skills Entra ID, Azure, ConnectWise, ITSM, Triage, Windows Servers ...

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Itsm Change Manager information

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

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Itsm Change Manager jobs near you

Help Desk Consultant

3B Staffing LLC

Lansing, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

OVERVIEW Monitors server and network system monitoring tools and respond appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and building water supply) to ensure their proper operation. Complete documentation of Michigan.gov/MiProcurement how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution. Monitors system resources (e.g. processors, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Execute programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Use communications tools appropriately to receive and disburse information. Answer and make phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders. Facilitates quarterly business review and Continual Service Improvement. Dedicated Single Point of Contact (SPoC). Responsible for onboarding/offboarding and backfilling current positions. This would include interview screening, managing the hiring/firing and any other issues with the team. Will work with DTMB to resolve any issues, identify, and mitigate risks, in addition to providing status updates to ensure the success of the team. Shall provide day-to-day coordination of project tasks. Oversee the Service Management Center (SMC) incident management process. Maintains version control and provides administrative support for project management information systems. Skills Required ITIL competency ITSM Background Should have prior experience of large project administration. Ability to communicate at all levels of an organization and third parties. Experience with similar roles and organizations. Should be task focused.

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