ZipRecruiter

Log In

1

Itsm Analyst Salary Jobs (NOW HIRING)

MRO Corporation

Service Excellence, Senior Analyst

$74K - $99K/yr

Metrics Tracking and Reporting Assist in tracking ITSM metrics and KPIs. Help prepare regular ... Salary Range It is not typical for an individual to be hired at or near the top of the range.

SMART TECH SKILLS LLC

Senior Business Analyst

Tallahassee, FL · On-site

$89K - $115K/yr

Competitive salary Position Title Senior Business Analyst - ServiceNow Location Onsite: Tallahassee ... Support implementations involving ITSM, Case Management, CMDB, ITOM, Employee Center, and related ...

GDIT

ServiceNow Business Analyst

Rockville, MD · On-site

$97K - $120K/yr

Experience with ITSM, ITOM, CMDB, SecOps, or VR process analysis or configuration. * Experience ... Rather, salary will be set based on experience, geographic location and possibly contractual ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ... Strong knowledge of ITIL, ITSM, and ServiceNow (SNOW). The actual salary offered is dependent on ...

previous page

Showing results 41-60

All JobsTechnology JobsItsm Analyst Salary Jobs

Itsm Analyst Salary information

See salary details

$49K

$88.6K

$123.5K

How much do itsm analyst salary jobs pay per year?

As of Sep 3, 2026, the average yearly pay for itsm analyst salary in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is the difference between Itsm Analyst Salary vs Service Desk Analyst Salary?

AspectItsm Analyst SalaryService Desk Analyst Salary
Average Salary$65,000 - $85,000$45,000 - $60,000
Required CertificationsITIL, CompTIA, HDI certificationsITIL, CompTIA certifications often preferred
Work EnvironmentIT service management teams, enterprise environments
Industry UsageIT service providers, large corporations

While both roles involve IT support, an Itsm Analyst typically has higher responsibilities in managing IT service processes and requires certifications like ITIL. Service Desk Analysts focus on frontline support. Salary differences reflect these roles' scope and expertise.

How much does an ITSM analyst earn?

An ITSM analyst's salary typically ranges from $60,000 to $90,000 annually, depending on experience, location, and certifications such as ITIL. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries.

What degree do you need to be an ITSM analyst?

An ITSM analyst typically holds at least a bachelor's degree in information technology, computer science, or a related field. Relevant certifications such as ITIL can also enhance qualifications and job prospects in this role.
More about Itsm Analyst Salary jobs

What cities are hiring for Itsm Analyst Salary jobs?

Cities with the most Itsm Analyst Salary job openings:

What states have the most Itsm Analyst Salary jobs?

States with the most job openings for Itsm Analyst Salary jobs include:

What job categories do people searching Itsm Analyst Salary jobs look for?

The top searched job categories for Itsm Analyst Salary jobs are:

Itsm Analyst Salary jobs near you
Infographic showing various Itsm Analyst Salary job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

Business Analyst 3

Judge Group, Inc.

Grandview Heights, OH • On-site

$50 - $55/hr

Other

Posted 14 days ago

Job description

Location: Grandview Heights, OH Salary: $50.00 USD Hourly - $55.00 USD Hourly Description:
Business Systems Analyst
About the Role
We are seeking an experienced Business Systems Analyst to partner with business and technology teams in delivering enterprise application initiatives. This role will be responsible for requirements analysis, business process improvement, system implementations, data mapping, testing coordination, and stakeholder management across multiple projects and platforms.
The ideal candidate possesses strong analytical skills, experience working in both Agile and Waterfall environments, and a proven ability to translate business needs into technical solutions. Experience supporting Governance, Risk, Compliance (GRC), and IT Service Management (ITSM) platforms is highly preferred.
Responsibilities
Business Analysis & Requirements Management
  • Gather, analyze, document, and validate business, functional, and technical requirements.
  • Facilitate stakeholder interviews, workshops, and requirements elicitation sessions.
  • Develop and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process flows, and related artifacts.
  • Identify interdependencies, overlaps, risks, constraints, and process improvement opportunities across initiatives.
  • Collaborate with cross-functional teams to ensure alignment between business objectives and technical solutions.
System Implementation & Integration
  • Support end-to-end system implementation efforts, including planning, requirements definition, solution design, testing, deployment, and post-implementation support.
  • Perform data mapping and interface analysis for new system implementations, integrations, and data migration activities.
  • Partner with technical teams to define system workflows, integration requirements, and data transformation rules.
  • Assist in evaluating solution options and recommending improvements to business processes and system functionality.
Testing & Quality Assurance
  • Lead or support test planning activities, including creation of test strategies, test cases, test scripts, and test execution plans.
  • Coordinate User Acceptance Testing (UAT), integration testing, and regression testing efforts.
  • Manage defect tracking and facilitate issue resolution with business and technical teams.
  • Ensure implemented solutions meet business requirements and quality standards.
Project Delivery & Stakeholder Engagement
  • Work effectively within both Agile and Waterfall project methodologies.
  • Participate in sprint planning, backlog refinement, requirements reviews, and project governance activities.
  • Communicate project status, risks, issues, and dependencies to stakeholders and leadership.
  • Support change management and user adoption activities during implementations.
Governance, Risk & Compliance Support
  • Support initiatives involving Governance, Risk Management, Compliance (GRC), and IT Service Management (ITSM) platforms.
  • Assist with regulatory, audit, compliance, and control-related requirements as needed.
  • Document business processes, controls, and system requirements to support governance and compliance objectives.
Minimum Qualifications
  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 7+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
  • 5+ years of experience in test planning, test coordination, or test leadership activities.
  • 5+ years of experience performing data mapping, interface analysis, or system integration activities.
  • Experience gathering, analyzing, and documenting business and functional requirements.
  • Experience supporting enterprise software implementations and application lifecycle activities.
  • Experience working in both Agile and Waterfall delivery environments.
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Excellent written and verbal communication skills.
Preferred Qualifications
  • Experience with Governance, Risk, and Compliance (GRC) platforms.
  • Experience with IT Service Management (ITSM) solutions.
  • Experience supporting enterprise application implementations involving workflow automation and integrations.
  • Experience with Onspring.
  • Experience with Neurons or similar ITSM/service management platforms.
  • Knowledge of process mapping, data modeling, and business process improvement methodologies.
  • Experience working with cross-functional business and technical teams in large enterprise environments.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Apply