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Itsm Analyst Salary Jobs (NOW HIRING)

Trace Systems

ITSM Analyst

Andrews, MD · On-site

$82K - $105K/yr

ITSM Analyst Location: Joint Base Andrews, Maryland Job Responsibilities Trace Systems is seeking ... The base salary range represents the minimum and maximum compensation Trace reasonably expects to ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics ... Salary: $130,000-$150,000 annually, based on experience and qualifications.

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics ... Salary: $130,000-$150,000 annually, based on experience and qualifications.

Haweo

IT Process Analyst- ITSM

Quantico, VA

$90K - $100K/yr

Haweo LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency ... Posted Salary RangeUSD $90,000.00 - USD $100,000.00 /Yr.Employment Type: FULL_TIME

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60 - $80/hr

... 2365 Salary Range: $60,000.00 To $80,000.00 Annually It's an exciting time to join defi!! defi ... The company's comprehensive suite of originations, servicing, and analytics solutions together with ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

Haweo LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency ... Posted Salary Range USD $90,000.00 - USD $100,000.00 /Yr.

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90 - $100/hr

Haweo LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency ... Posted Salary Range USD $90,000.00 - USD $100,000.00 /Yr. #J-18808-Ljbffr

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

ITSM / Service Desk Lead Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is ... Drive root cause analysis and continual service improvement initiatives. SLA & Performance ...

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

Create custom reports, performance analytics, and dashboards to monitor operational Key Performance ... salary. Additional factors considered in extending an offer include (but are not limited to ...

Leidos

ITSM Administrator

Suitland, MD

$73K - $132K/yr

Create custom reports, performance analytics, and dashboards to monitor operational Key Performance ... salary. Additional factors considered in extending an offer include (but are not limited to ...

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

Create custom reports, performance analytics, and dashboards to monitor operational Key Performance ... salary. Additional factors considered in extending an offer include (but are not limited to ...

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Itsm Analyst Salary information

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$49K

$88.6K

$123.5K

How much do itsm analyst salary jobs pay per year?

As of Sep 4, 2026, the average yearly pay for itsm analyst salary in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is the difference between Itsm Analyst Salary vs Service Desk Analyst Salary?

AspectItsm Analyst SalaryService Desk Analyst Salary
Average Salary$65,000 - $85,000$45,000 - $60,000
Required CertificationsITIL, CompTIA, HDI certificationsITIL, CompTIA certifications often preferred
Work EnvironmentIT service management teams, enterprise environments
Industry UsageIT service providers, large corporations

While both roles involve IT support, an Itsm Analyst typically has higher responsibilities in managing IT service processes and requires certifications like ITIL. Service Desk Analysts focus on frontline support. Salary differences reflect these roles' scope and expertise.

How much does an ITSM analyst earn?

An ITSM analyst's salary typically ranges from $60,000 to $90,000 annually, depending on experience, location, and certifications such as ITIL. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries.

What degree do you need to be an ITSM analyst?

An ITSM analyst typically holds at least a bachelor's degree in information technology, computer science, or a related field. Relevant certifications such as ITIL can also enhance qualifications and job prospects in this role.
More about Itsm Analyst Salary jobs

What cities are hiring for Itsm Analyst Salary jobs?

Cities with the most Itsm Analyst Salary job openings:

What states have the most Itsm Analyst Salary jobs?

States with the most job openings for Itsm Analyst Salary jobs include:

What job categories do people searching Itsm Analyst Salary jobs look for?

The top searched job categories for Itsm Analyst Salary jobs are:

Itsm Analyst Salary jobs near you
Infographic showing various Itsm Analyst Salary job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

ITSM Analyst

Trace Systems

Andrews, MD • On-site

$82K - $105K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Overview
Job Title: ITSM Analyst
Location: Joint Base Andrews, Maryland
Job Responsibilities
Trace Systems is seeking an ITSM Analyst to provide oversight and expertise for EACN service-management configuration, processes, reporting, training, and sustainment at Joint Base Andrews. The analyst will use ServiceNow to strengthen incident, change, knowledge, asset, and configuration-management workflows.The project associated with this position is currently in the proposal stage.
  • Provide ITSM configuration-management oversight and expertise and sustain the approved ServiceNow platform.
  • Configure and customize EACN software to gather statistics, support trend analysis, and reflect system-design changes and equipment upgrades.
  • Support user-submitted configuration-change requests within platform and governance constraints.
  • Analyze ITSM data and recommend improvements to incident, change, knowledge, configuration, and asset-management processes.
  • Create and maintain reports, dashboards, metrics, process documentation, knowledge articles, and standard operating procedures.
  • Provide ServiceNow and Trouble Ticket System training using Government-furnished devices, software, and commercial training aids.
  • Coordinate requirements and changes with users, developers, engineers, incident responders, and Government stakeholders.
  • Verify the accuracy and completeness of incident records, descriptions, resolution details, and performance metrics.

In compliance with applicable state and local pay transparency requirements, the following compensation information is provided for this position. The base salary range represents the minimum and maximum compensation Trace reasonably expects to offer for this position at the time of posting. Actual compensation within the range may vary based on factors including, but not limited to, location, experience, qualifications, skills, and performance.
Salary Minimum: $82,000
Salary Maximum: $105,000
Trace provides a comprehensive benefits package to eligible employees, which may include health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays, and paid time off (PTO).
Minimum Qualifications
  • Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 431 Knowledge Manager, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
  • Qualifying 8140 credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
  • Qualifying 8140 certifications may include a SSCP, Security+, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
  • Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
  • Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
  • 3+ years of IT service management, business analysis, ServiceNow administration, process improvement, or configuration-management experience.
  • Current ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification, or ability to obtain it within six months of employment.
  • Working knowledge of ITIL practices and ServiceNow incident, change, knowledge, configuration, and asset-management workflows.
  • Experience developing metrics, dashboards, process documentation, and end-user training.

Desired Qualification
  • ITIL certification and experience with ServiceNow ITSM, CMDB, ITAM, reporting, training, or platform governance.
  • Experience supporting Air Force, EACN, GSOC, A2G2, or 24/7 mission operations.
  • Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
  • Experience supporting mission-essential communications in distributed, multi-site environments.

Education
  • High school diploma or equivalent required; bachelor's degree in information systems, business, or a related field preferred.

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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