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Itsm Analyst Salary Jobs (NOW HIRING)

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

Analysis, Analytics, Risk Assessments, Service Design Certifications: None Experience: 5 + years of ... Rather, salary will be set based on experience, geographic location and possibly contractual ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics ... Salary: $130,000-$150,000 annually, based on experience and qualifications.

G2IT

ServiceNow ITSM Developer

Suitland, MD

$130K - $150K/yr

Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics ... Salary: $130,000-$150,000 annually, based on experience and qualifications.

Sunflower Bank NA

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

The salary range for this position is $80,000 to $110,000 depending on knowledge, skills, abilities ... Strong knowledge of standard reporting, data analytics and dashboarding * Solid understanding of ...

Capital Rx

Senior Manager - ITSM

Charlotte, NC · On-site

$155K - $165K/yr

Lead root cause analysis and follow-up actions, ensuring issues are fully understood and addressed ... New York, NY Salary Range $155,000--$165,000 USD Denver, CO Salary Range $135,000--$145,000 USD ...

Capital Rx

Senior Manager - ITSM

Manhattan, NY · On-site

$155K - $165K/yr

Lead root cause analysis and follow-up actions, ensuring issues are fully understood and addressed ... New York, NY Salary Range $155,000--$165,000 USD Denver, CO Salary Range $135,000--$145,000 USD ...

Capital Rx

Senior Manager - ITSM

Denver, CO · On-site

$155K - $165K/yr

Lead root cause analysis and follow-up actions, ensuring issues are fully understood and addressed ... New York, NY Salary Range $155,000--$165,000 USD Denver, CO Salary Range $135,000--$145,000 USD ...

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All JobsItsm Analyst Salary Jobs

Itsm Analyst Salary information

See salary details

$49K

$88.6K

$123.5K

How much do itsm analyst salary jobs pay per year?

As of Aug 9, 2026, the average yearly pay for itsm analyst salary in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is the difference between Itsm Analyst Salary vs Service Desk Analyst Salary?

AspectItsm Analyst SalaryService Desk Analyst Salary
Average Salary$65,000 - $85,000$45,000 - $60,000
Required CertificationsITIL, CompTIA, HDI certificationsITIL, CompTIA certifications often preferred
Work EnvironmentIT service management teams, enterprise environments
Industry UsageIT service providers, large corporations

While both roles involve IT support, an Itsm Analyst typically has higher responsibilities in managing IT service processes and requires certifications like ITIL. Service Desk Analysts focus on frontline support. Salary differences reflect these roles' scope and expertise.

What is the role of an ITSM analyst?

An ITSM analyst manages and improves IT service management processes, such as incident, problem, and change management, to ensure efficient IT service delivery. They often use ITSM tools like ServiceNow or BMC Remedy and require strong communication, analytical skills, and knowledge of ITIL best practices.
More about Itsm Analyst Salary jobs
What cities are hiring for Itsm Analyst Salary jobs? Cities with the most Itsm Analyst Salary job openings:
What states have the most Itsm Analyst Salary jobs? States with the most job openings for Itsm Analyst Salary jobs include:
What job categories do people searching Itsm Analyst Salary jobs look for? The top searched job categories for Itsm Analyst Salary jobs are:
Itsm Analyst Salary jobs near you
Infographic showing various Itsm Analyst Salary job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

Business Analyst (Mainframe & ITSM)

Tata Consultancy Service Limited

Mclean, VA • On-site

$130K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Must Have Technical/Functional Skills
Required Skills
Business Analysis
• Requirements Gathering
• BRD / FRD Preparation
• User Story Creation
• Process Mapping
• Stakeholder Management
• UAT Coordination
Mainframe Technologies
• COBOL • JCL • DB2 • VSAM • CICS
• IMS (preferred)
• Batch Processing ITSM & Operations
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Root Cause Analysis
• SLA Tracking • ITIL Framework Tools
• ServiceNow / Remedy
• Jira
• Confluence
• HP ALM / Quality Center
• MS Excel
• Visio Preferred Domain Experience
• Banking & Financial Services
• Credit Union / Retail Banking
• Cards & Payments
• Insurance
Roles & Responsibilities
ITSM & Production Support
Analyze Incident, Problem, Change, and Service Request tickets raised through ITSM tools (ServiceNow, Remedy, Jira, etc.).
Perform ticket triage, impact analysis, prioritization, and categorization.
Work with business users and technical teams to understand production issues and drive timely resolution.
Conduct root cause analysis (RCA) for recurring incidents and recommend preventive measures.
Track ticket SLAs, backlog trends, and operational metrics.
Participate in production support governance meetings and service reviews.
Business Analysis
Gather, document, and validate business requirements from stakeholders.
Translate business needs into functional specifications and user stories.
Facilitate requirement workshops, JAD sessions, and stakeholder discussions.
Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, and use cases. Support UAT planning, execution, and defect management.
Mainframe Analysis
Analyze Mainframe applications and business processes. Collaborate with development teams working on COBOL, JCL, VSAM, DB2, CICS, IMS, and batch processing systems. Review production logs, batch failures, and transaction exceptions. Assess impacts of enhancements, regulatory changes, and defect fixes on Mainframe systems. Support release planning and implementation activities.
Stakeholder Management
Act as liaison between Business, Production Support, Development, QA, and Infrastructure teams. Communicate business impacts, priorities, and resolution status to stakeholders. Prepare status reports, dashboards, and management updates. Coordinate across onshore and offshore teams to ensure service continuity.
Generic Managerial Skills, If any
Key Competencies
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to interpret technical Mainframe issues from a business perspective.
• Experience working in Agile and Waterfall delivery models
• Strong documentation and presentation skills.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $130,000-$160,000 a year

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