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Itil Director Jobs in Spring, TX (NOW HIRING)

Addison Group

Manager of Software Development

Houston, TX · On-site

$117K - $155K/yr

Familiarity with ITIL or structured service management practices This is a great opportunity to ... Direct Hire - Must be authorized to work in the United States now and in the future without ...

Computer Futures

Business Process Engineer

Houston, TX · On-site

... Director, and in partnership with key stakeholders across the organization, lead teams in the ... ITIL. Additional Information All your information will be kept confidential according to EEO ...

EPMA

ServiceNow Coordinator - W2 Only

Houston, TX · On-site

Strong understanding of ITIL and IT Service Management (ITSM) best practices. * Experience ... Strong client results and company growth is a direct result of our focus on personal growth for ...

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All JobsItil JobsItil Director JobsItil Director Jobs in Spring, TX

Itil Director information

See Spring, TX salary details

$49.4K

$96.7K

$151.7K

How much do itil director jobs pay per year?

As of Aug 18, 2026, the average yearly pay for itil director in Spring, TX is $96,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $111,700.00 per year, depending on experience, location, and employer.

What is an ITIL Director?

An ITIL Director is a senior management professional responsible for overseeing the implementation and continuous improvement of ITIL (Information Technology Infrastructure Library) practices within an organization. Their main role is to ensure that IT services align with business needs and deliver value by optimizing processes, managing risks, and ensuring compliance with best practices. They lead teams, develop IT service strategies, and monitor performance to achieve organizational goals. Typically, an ITIL Director works closely with other IT leaders and stakeholders to drive digital transformation and operational excellence.

What are the key skills and qualifications needed to thrive as an ITIL Director?

To thrive as an ITIL Director, you need deep expertise in IT service management, strategic planning, and process optimization, often validated by ITIL Expert or Master certifications and substantial leadership experience. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and experience implementing ITIL frameworks are typically required. Strong leadership, communication, and change management skills help drive organizational alignment and effective cross-functional collaboration. These competencies ensure the delivery of high-quality IT services, continuous improvement, and alignment of IT with business objectives.

What are some typical challenges faced by an ITIL Director when implementing IT service management frameworks across large organizations?

ITIL Directors often encounter challenges such as aligning IT service management processes with diverse business objectives, overcoming resistance to change among staff, and ensuring consistent adoption of ITIL best practices across multiple teams or departments. Additionally, they may need to address legacy systems and processes that are not easily adaptable to new frameworks. Successfully navigating these challenges requires strong communication skills, stakeholder engagement, and a strategic approach to change management.

What is the difference between Itil Director vs Service Delivery Manager?

AspectItil DirectorService Delivery Manager
CertificationsITIL Expert, PMP, or similarITIL Foundation, PMP, or similar
Work EnvironmentStrategic leadership in IT service managementOperational management of service delivery teams
Employer & IndustryLarge enterprises, IT service providersIT departments, managed service providers

The Itil Director focuses on strategic IT service management and governance, overseeing multiple teams and aligning IT services with business goals. The Service Delivery Manager handles day-to-day service delivery, ensuring client satisfaction and operational efficiency. While both roles require ITIL certifications, the Itil Director has a broader strategic scope, whereas the Service Delivery Manager concentrates on operational execution.

Is ITIL a good career path?

ITIL (Information Technology Infrastructure Library) is a widely recognized framework for IT service management, and roles such as ITIL Director focus on implementing and managing ITIL practices within organizations. Pursuing certifications like ITIL Foundation and gaining experience in service management can enhance career prospects in IT leadership and operations. It is considered a valuable career path for those interested in IT service delivery and process improvement.

What are popular job titles related to Itil Director jobs in Spring, TX?

For Itil Director jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Itil Director jobs in Spring, TX look for?

The top searched job categories for Itil Director jobs in Spring, TX are:

What cities near Spring, TX are hiring for Itil Director jobs?

Cities near Spring, TX with the most Itil Director job openings:

Itil Director jobs near you
Infographic showing various Itil Director job openings in Spring, TX as of August 2026, with employment types broken down into 2% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $96,709 per year, or $46.5 per hour.

Customer Service Engineer

Worldwide TechServices

Houston, TX • On-site

Other

Re-posted 12 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

215th of 224 rated it services

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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