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It Support Jobs in Spring, TX (NOW HIRING)

Agency 8

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IT Support Engineer

Houston, TX · On-site

$60K - $80K/yr

Fully onsite at client location Job Summary We are seeking a hands-on IT Support Engineer to provide dedicated onsite support at a Houston-based client location. This role blends end-user support ...

BWE II LLC

IT Support Technician

Houston, TX

$17 - $20/hr

Dive into Tech with Bluewave Express Wash! Are you ready to make a splash in the world of tech support? Bluewave Express Wash is on the lookout for a tech-savvy superstar to join our dynamic team. As ...

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All JobsIt Support JobsIt Support Jobs in Spring, TX

It Support information

See Spring, TX salary details

$10

$16

$23

How much do it support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for it support in Spring, TX is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.17 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Spring, TX? The most popular types of It Support jobs in Spring, TX are:
What are popular job titles related to It Support jobs in Spring, TX? For It Support jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Spring, TX look for? The top searched job categories for It Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for It Support jobs? Cities near Spring, TX with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Spring, TX as of July 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,413 per year, or $16.5 per hour.
IT Support Engineer

IT Support Engineer

Agency 8

Houston, TX • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Type: Direct Hire
Location: Houston, TX
Pay Range: $60,000–$80,000 (DOE)
Schedule: Standard business hours; occasional flexibility for after-hours maintenance or urgent incidents
Employment Model: Fully onsite at client location

Job Summary

We are seeking a hands-on IT Support Engineer to provide dedicated onsite support at a Houston-based client location. This role blends end-user support with infrastructure troubleshooting, including networking, identity systems, and workstation support.

The ideal candidate is confident working onsite, comfortable supporting users face-to-face, and experienced with firewalls, switching, wireless, VMware, and Microsoft cloud identity. You will be the primary technical resource onsite while collaborating with remote engineering teams for escalations.

Key Responsibilities

  • Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup
  • Own onsite incident triage and resolution; document work thoroughly in the ticketing system
  • Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)
  • Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes
  • Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up
  • Identify recurring issues and contribute to root-cause analysis and long-term remediation
  • Maintain a professional onsite presence and build strong rapport with end users and stakeholders

Qualifications
Required

Candidates must meet ALL of the following to be considered:

Infrastructure Experience

  • Hands-on experience configuring Palo Alto or Cloudflare firewalls

  • Experience with Aruba networking equipment (switching and/or wireless)

  • Experience configuring Dell, Aruba, or Cisco switches (VLANs, trunk ports, routing)

  • Experience using SolarWinds or similar enterprise monitoring tools

  • Experience supporting VMware ESXi/vSphere environments

 Cloud & Identity

  • Experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)

  • Experience with Azure/Entra ID (MFA, Conditional Access, identity lifecycle)

End-User Support

  • 3–5 years of desktop/helpdesk/field support

  • Experience supporting users onsite in a business environment

  • Strong troubleshooting skills across Windows OS, networking, identity, and endpoints

  • Experience with device deployment, imaging, onboarding/offboarding

  • Excellent communication and customer service skills

  • Ability to work 100% onsite in a customer-facing environment

Preferred

  • Experience with Cohesity, Veeam, or other enterprise backup platforms
  • Experience with ConnectWise or other MSP ticketing systems
  • Experience in an MSP or multi‐client environment
  • PowerShell scripting or automation experience
  • Certifications such as Network+, Security+, CCNA, Azure Administrator, VMware VCP
  • Experience with endpoint management tools (Intune, Workspace ONE, JAMF, etc.)
  • Exposure to SIEM, EDR, or cybersecurity tools

Job#2201

Company Description

Agency 8 is a Recruiting and Staffing company that specializes in filling business-related positions. Agency 8 is positively impacting the lives of our employees, clients and communities. Founded in 2008, as a woman-owned historically underutilized business Texas HUB. We have grown tremendously in the last few years due to our innovation in recruiting technology and exceptional customer service. Learn more about us and our mission to improve the lives of our employees, clients and communities by visiting our social media pages.