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It Support Team Jobs (NOW HIRING)

Tekberry

IT Support

Redwood City, CA · On-site

$30 - $35/hr

Title: IT Support Pay Rate: $30-35/hr Job Type: Contract Position Shift(s): Mon - Fri, Day Location: Redwood City-Palo Alto, CA Job Code: JPC-10439 Tekberry is looking for a highly qualified and ...

Teleflex

Manager, Global IT Support

Templeton, MA · On-site +1

Join a dynamic, growing team that offers healthcare providers an array of medical technology ... Position Summary This position will lead the Global IT Support function to deliver technical ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES • Provide remote and on ...

Priority OnDemand

IT Support Engineer

Utica, NY · On-site

$55K - $65K/yr

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of ...

PRIORITY ONDEMAND

IT Support Engineer

Utica, NY

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of ...

Priority OnDemand

IT Support Engineer

Conyers, GA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of ...

Amazon

IT Support Associate

Newark, NJ

As a member of our team you will be responsible for various tasks related to IT hardware including inventory management, hardware break/fix and warranty support, setting up and collecting equipment ...

Airlite Plastics

Manager, IT Support

Omaha, NE · On-site

Leadership & Team Development (Airlite Way) * Manage, lead, coach, and develop IT support professionals in alignment with Airlite Way principles, emphasizing trust, accountability, transparency ...

Audible, Inc.

IT Support Associate

Newark, NJ · On-site

As a member of our team you will be responsible for various tasks related to IT hardware including inventory management, hardware break/fix and warranty support, setting up and collecting equipment ...

Amazon

IT Support Associate

Newark, NJ

As a member of our team you will be responsible for various tasks related to IT hardware including inventory management, hardware break/fix and warranty support, setting up and collecting equipment ...

NorthMark Strategies

IT Support Analyst

Dallas, TX · On-site

Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world ... The Position The IT Support Analyst will play an essential role in our IT Support team by providing ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Our client is seeking a dedicated IT Support Specialist to join their dynamic team. This position offers a competitive salary and exciting opportunities for career growth in a supportive and ...

FiscalNote

IT Support Lead

$80K - $95K/yr

About the Team The FiscalNote IT team supports all employee technology needs worldwide, including collaboration platforms, email, identity, and productivity systems. As a modern technology ...

NorthMark Strategies

IT Support Analyst

Dallas, TX

Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world ... The Position The IT Support Analyst will play an essential role in our IT Support team by providing ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related ...

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It Support Team information

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How much do it support team jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support team in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Team member, and why are they important?

To thrive as an IT Support Team member, you need a solid understanding of computer systems, networking, troubleshooting, and commonly require certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems (Windows, macOS, Linux) are typically expected. Strong communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These capabilities are vital for minimizing downtime, ensuring user satisfaction, and keeping organizational technology running smoothly.

What are some of the common challenges faced by members of an IT Support Team, and how can they effectively address them?

Members of an IT Support Team often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and maintaining clear communication with non-technical users. To address these challenges, it's helpful to prioritize tasks using a ticketing system, continuously update technical knowledge, and develop strong customer service skills. Regular collaboration with other IT professionals and ongoing training can also improve problem-solving efficiency and job satisfaction.

What are IT Support Teams and what do they do?

IT Support Teams are groups of professionals responsible for maintaining and troubleshooting an organization's computer systems, networks, and software. They assist employees and sometimes customers with technical problems, ranging from hardware malfunctions to software issues and network outages. Their goal is to ensure that technology runs smoothly and efficiently, minimizing downtime and maximizing productivity. IT Support Teams may also help with setting up new devices, managing security protocols, and providing user training.

What is the difference between It Support Team vs Help Desk Technician?

AspectIt Support TeamHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentTeam-based, on-site or remote support for organizationsFrontline support, assisting end-users with technical issues
Employer & Industry UsageIT departments across various industriesHelp desks, customer support centers, IT service providers

The It Support Team typically encompasses a group of IT professionals providing comprehensive technical support within an organization, often handling complex issues. Help Desk Technicians usually focus on initial user support and troubleshooting. While both roles require similar certifications and work in support environments, the It Support Team often handles broader responsibilities and more advanced technical tasks.

More about It Support Team jobs
What cities are hiring for It Support Team jobs? Cities with the most It Support Team job openings:
What job categories do people searching It Support Team jobs look for? The top searched job categories for It Support Team jobs are:
It Support Team jobs near you
Infographic showing various It Support Team job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support

Tekberry

Redwood City, CA • On-site

$30 - $35/hr

Other

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Title: IT Support
Pay Rate: $30-35/hr
Job Type: Contract Position
Shift(s): Mon - Fri, Day
Location: Redwood City-Palo Alto, CA
Job Code: JPC-10439
Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).
Job Description:
We are looking for an IT Support Specialist to provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of customer interactions and advance complex issues to more senior technicians for resolution.
Core Duties:
  • Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
  • Resolve basic end-user problems, escalate as appropriate.
  • Install, upgrade, configure, and solve computing and communication devices and peripherals.
  • Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
  • Apply security standard methodologies.
  • Ensure users are assigned appropriate resources.
  • Other duties may also be assigned

Education & Experience:
  • Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
  • Customer service, phones (call center), and critical thinking skills. Experience with ServiceNow is a plus.
  • Good communication and interpersonal skills.
  • Ability to provide excellent client service.
  • Ability to apply diagnostic techniques for problem troubleshooting.
  • Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
  • Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.
  • Familiarity with remote desktop tools.

TEKBERRY OFFERS A $100 payment FOR REFERRALS!
Tekberry, Inc. a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job! Check out all our jobs at https://tekberry.com/search-jobs/

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