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It Support Engineer Jobs in Boston, MA (NOW HIRING)

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and ... Computer Engineering, or a related field. * Basic understanding of computer hardware, operating ...

Humanoid

IT Office Support Engineer

Boston, MA · On-site

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Thehumanoid

IT Office Support Engineer

Boston, MA · On-site

$80 - $105/hr

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Humanoid

IT Office Support Engineer

Boston, MA · On-site

$70 - $100/hr

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Unique System Skills LLC

IT Support Analyst

Boston, MA · On-site

We have an opening for IT Support Analyst at Boston, MA (Hybrid) . Kindly apply with your updated resume if you are interested. Please find the job details below: Position: IT Support Analyst ...

New

Axon

IT Support Technician V

Boston, MA

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Serves as the final support-level escalation point and manages the formal handoff to Engineering ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

NEPC, LLC

IT Support Specialist

Boston, MA · On-site

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist ...

NEPC, LLC

IT Support Specialist

Boston, MA

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Serves as the final support-level escalation point and manages the formal handoff to Engineering ...

Nadia Care

IT Support Specialist

Boston, MA · On-site

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

MKS Instruments, Inc.

IT Support Analyst

Andover, MA

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

Town of Duxbury

IT Support Technician

Duxbury, MA · On-site

$30.57 - $35.52/hr

Job Title : IT Support Technician Department : Department of Innovation and Technology Contract ... engineering knowledge are documented and escalated to the appropriate resource. Work is reviewed ...

New

Town of Duxbury

IT Support Technician

Duxbury, MA · On-site

$30.57 - $35.52/hr

Job Title : IT Support Technician Department : Department of Innovation and Technology Contract ... engineering knowledge are documented and escalated to the appropriate resource. Work is reviewed ...

New

MKS Instruments, Inc.

IT Support Analyst

Wilmington, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

Generate Biomedicines

IT Engineer II

Somerville, MA · On-site

We are seeking a motivated IT Support Engineer to provide hands-on end user and platform support in a highly adaptive, rapidly evolving environment at Generate Biomedicines. As an integral member of ...

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Showing results 21-40

All JobsIt Support Engineer JobsIt Support Engineer Jobs in Boston, MA

It Support Engineer information

See Boston, MA salary details

$35.3K

$71.6K

$115.7K

How much do it support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for it support engineer in Boston, MA is $71,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $82,600.00 per year, depending on experience, location, and employer.

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Boston, MA?

The most popular types of It Support Engineer jobs in Boston, MA are:

What are popular job titles related to It Support Engineer jobs in Boston, MA?

For It Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching It Support Engineer jobs in Boston, MA look for?

The top searched job categories for It Support Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for It Support Engineer jobs?

Cities near Boston, MA with the most It Support Engineer job openings:

It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,558 per year, or $34.4 per hour.

IT Support Intern

Ametek

Peabody, MA • On-site

$16.75 - $22.25/hr

Internship

Posted 27 days ago

AMETEK rating

7.5

Company rating: 7.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

92nd of 159 rated electronics manufacturers

Job description

The IT Support Intern assists the Information Technology department with daily operational and technical support activities while gaining practical experience in enterprise IT operations. Working under the guidance of experienced IT professionals, the intern provides basic end-user support, prepares and deploys computing equipment, assists with IT asset management, supports infrastructure organization projects, and performs entry-level technical and administrative tasks.
This internship is designed to provide hands-on experience in enterprise IT support, infrastructure operations, customer service, cybersecurity awareness, documentation, and technology lifecycle management while developing foundational technical and professional skills.
The primary purpose of this internship is to support the daily operations of the Information Technology department while providing the intern with practical experience in enterprise IT. The intern will assist with routine support activities, equipment preparation, asset management, documentation, and infrastructure organization under the supervision of experienced IT personnel.
Primary Responsibilities
End-User Support
  • Assist with basic desktop, laptop, and peripheral support.
  • Prepare, configure, provision, and deploy computers using approved organizational procedures.
  • Install approved hardware, software, and peripheral devices following documented procedures.
  • Assist with workstation setup for new employees.
  • Help relocate computers, monitors, docking stations, printers, and related equipment.
  • Perform basic troubleshooting under the supervision of IT staff.
  • Escalate technical issues requiring advanced support.
  • Provide courteous and professional customer service to end users.

Asset Management
  • Inventory computers, monitors, printers, and other IT equipment.
  • Label and organize IT assets.
  • Update asset inventories and equipment records.
  • Assist with equipment deployment, redeployment, storage, and retirement activities.
  • Prepare retired equipment for secure disposal or recycling in accordance with company procedures.
  • Help maintain organized IT storage areas and spare equipment inventories.

Infrastructure Support
  • Assist with organizing network closets, server rooms, equipment storage areas, and IT workspaces under the supervision of authorized IT personnel.
  • Label network cables, patch panels, racks, and equipment.
  • Support approved cable-management activities to improve organization and documentation.
  • Assist with documenting infrastructure layouts and equipment inventories.
  • Help install and organize approved IT equipment under supervision.
  • Do not disconnect, relocate, terminate, or modify active network or electrical connections unless specifically trained, authorized, and supervised.

Administrative Support
  • Update technical documentation.
  • Assist with maintaining equipment inventories.
  • Help create and update standard operating procedures.
  • Organize technical documentation and support materials.
  • Assist with software license, warranty, and maintenance records.
  • Perform administrative tasks supporting the IT department.

Project Support
  • Participate in technology deployment and equipment refresh projects.
  • Assist with office moves and workstation installations.
  • Support infrastructure organization initiatives.
  • Help prepare equipment for technology upgrades.
  • Complete project tasks assigned by senior IT staff.
  • Participate in continuous improvement initiatives within the IT department.

Cybersecurity and Compliance
  • Follow all organizational cybersecurity policies and procedures.
  • Protect confidential company information and technology assets.
  • Handle IT equipment in accordance with company security requirements.
  • Report suspected security concerns or policy violations to supervising staff.
  • Complete required cybersecurity and compliance training.
  • Perform assigned work in accordance with established IT policies and change management procedures.

Learning Objectives
Throughout the internship, the individual will gain practical experience in:
  • Enterprise desktop and endpoint support
  • Computer deployment and provisioning
  • IT asset management
  • Basic networking concepts
  • Infrastructure organization
  • Technical documentation
  • IT service management processes
  • Enterprise cybersecurity practices
  • Customer service in a corporate IT environment
  • Technology project participation

Decision-Making Authority
The IT Support Intern performs assigned work under the direction of experienced IT personnel.
The intern will not independently:
  • Perform production server administration.
  • Configure or modify production network infrastructure.
  • Administer privileged user accounts.
  • Implement production system changes.
  • Modify cybersecurity controls.
  • Approve technology purchases.
  • Perform high-risk technical activities without authorization and supervision.

Required Qualifications
  • Currently pursuing or recently completed an Associate's degree, Bachelor's degree, technical certificate, or comparable training in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related field.
  • Basic understanding of computer hardware, operating systems, and common desktop software.
  • Familiarity with fundamental networking concepts is desirable.
  • Strong customer service and communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to follow documented procedures and technical instructions.
  • Ability to work independently on assigned tasks while seeking guidance when appropriate.
  • Ability to safely handle and move typical computer equipment and peripherals, with assistance when required.

Preferred Qualifications
  • Completion of introductory coursework in information technology or computer science.
  • Previous customer service, technical support, or computer repair experience.
  • Experience assembling, upgrading, or troubleshooting personal computers.
  • Familiarity with printers, peripherals, and endpoint devices.
  • Basic understanding of networking concepts, structured cabling, and wireless connectivity.
  • Experience using standard office productivity applications.
  • Entry-level technical certifications such as CompTIA Tech+, CompTIA A+, or comparable foundational certifications are desirable but not required.

Core Competencies
  • Customer Service
  • Professionalism
  • Technical Curiosity
  • Willingness to Learn
  • Teamwork
  • Accountability
  • Organization
  • Communication
  • Attention to Detail
  • Problem Solving
  • Adaptability

Performance Expectations
Performance will be evaluated based on:
  • Quality and timeliness of assigned work.
  • Reliability and professionalism.
  • Accuracy of asset inventory and documentation.
  • Quality of workstation preparation and equipment deployment.
  • Customer service and communication.
  • Willingness to learn new technical skills.
  • Compliance with organizational policies and security requirements.
  • Contribution to team projects and operational initiatives.

Work Environment
  • Primarily office-based with regular work in technical workspaces, equipment rooms, and network closets.
  • Occasional lifting and movement of computer equipment and peripherals may be required.
  • Standing, bending, and working under desks or around equipment may occasionally be necessary.
  • Travel between company locations may occasionally be required.

Compensation
Employee Type: Hourly
Currency: USD
Salary Minimum: 50,000
Salary Maximum: 60,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

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