Somerville, MA · On-site
$41 - $44/hr
Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr ...
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Somerville, MA · On-site
$41 - $44/hr
Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr ...
Boston, MA · On-site
Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to reflect the current job but there may be additional essential functions and certainly nonessential ...
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Boston, MA · On-site
Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to reflect the current job but there may be additional essential functions and certainly nonessential ...
Bedford, MA · On-site
$64K - $91K/yr
Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...
Bedford, MA · On-site
$64K - $91K/yr
Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...
Bedford, MA · On-site
$64K - $91K/yr
Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...
Bedford, MA · On-site
$64K - $91K/yr
Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...
Boston, MA · On-site
Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager and collaborates closely ...
Boston, MA · On-site
Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager and collaborates closely ...
Boston, MA · On-site
Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager and collaborates closely ...
Boston, MA · On-site
Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager and collaborates closely ...
Waltham, MA · On-site
Conduct comprehensive remote support sessions for multi-system technical problems. * Develop and ... Your recruiter can share more information about the specific salary range for your desired work ...
Waltham, MA · On-site
Conduct comprehensive remote support sessions for multi-system technical problems. * Develop and ... Your recruiter can share more information about the specific salary range for your desired work ...
Conduct comprehensive remote support sessions for multi-system technical problems. * Develop and deliver client training on system usage and best practices. * Contribute to knowledge base articles ...
Conduct comprehensive remote support sessions for multi-system technical problems. * Develop and deliver client training on system usage and best practices. * Contribute to knowledge base articles ...
Framingham, MA · On-site
$55K - $65K/yr
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...
Framingham, MA · On-site
$55K - $65K/yr
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...
$55K - $65K/yr
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...
$55K - $65K/yr
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...
Cambridge, MA · On-site
$175K - $227K/yr
Position Summary: We're looking for a Senior IT Support Engineer to be the face of IT for our growing team in Cambridge and the senior owner of the end-user technology domain. Reporting to the Head ...
Cambridge, MA · On-site
$175K - $227K/yr
Position Summary: We're looking for a Senior IT Support Engineer to be the face of IT for our growing team in Cambridge and the senior owner of the end-user technology domain. Reporting to the Head ...
They are seeking several IT Support Engineers to provide deskside support for end users, perform hardware troubleshooting, and document incidents using ITSM tools. Responsibilities : • Provide ...
They are seeking several IT Support Engineers to provide deskside support for end users, perform hardware troubleshooting, and document incidents using ITSM tools. Responsibilities : • Provide ...
Boston, MA · On-site
$70K - $80K/yr
Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a ... Preferred experience supporting MacOS environments. * Strong knowledge of Microsoft 365 ...
Boston, MA · On-site
$70K - $80K/yr
Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a ... Preferred experience supporting MacOS environments. * Strong knowledge of Microsoft 365 ...
Overview Our client is seeking a Lab IT Support Engineer to support a large-scale Windows 11 upgrade initiative across Research & Development laboratories. This 6+ month contract will focus on ...
New
Overview Our client is seeking a Lab IT Support Engineer to support a large-scale Windows 11 upgrade initiative across Research & Development laboratories. This 6+ month contract will focus on ...
New
Concord, MA · On-site
$20 - $22/hr
IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...
Concord, MA · On-site
$20 - $22/hr
IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...
Concord, MA · On-site
$20 - $22/hr
IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...
Concord, MA · On-site
$20 - $22/hr
IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...
Wilmington, MA · On-site
$22 - $26/hr
IT Support Specialist Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation: $22.00-$26.00/hour Position Overview Homans Associates (HA) is a subsidiary of the ...
Wilmington, MA · On-site
$22 - $26/hr
IT Support Specialist Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation: $22.00-$26.00/hour Position Overview Homans Associates (HA) is a subsidiary of the ...
Somerville, MA · On-site
$42K/yr
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and ... Project Management teams to escalate and resolve complex issues. * Monitor and triage support ...
New
Somerville, MA · On-site
$42K/yr
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and ... Project Management teams to escalate and resolve complex issues. * Monitor and triage support ...
New
$42K - $85K/yr
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and ... Project Management teams to escalate and resolve complex issues. * Monitor and triage support ...
New
Quick apply
$42K - $85K/yr
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and ... Project Management teams to escalate and resolve complex issues. * Monitor and triage support ...
New
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and ... Project Management teams to escalate and resolve complex issues. * Monitor and triage support ...
New
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and ... Project Management teams to escalate and resolve complex issues. * Monitor and triage support ...
New
$34.3K - $41.4K
5% of jobs
$41.4K - $48.5K
8% of jobs
$53.6K is the 25th percentile. Wages below this are outliers.
$48.5K - $55.6K
16% of jobs
$55.6K - $62.7K
15% of jobs
The median wage is $65.1K / yr.
$62.7K - $69.8K
17% of jobs
$69.8K - $76.9K
14% of jobs
$77.1K is the 75th percentile. Wages above this are outliers.
$76.9K - $84K
11% of jobs
$84K - $91.1K
6% of jobs
$91.1K - $98.2K
4% of jobs
$98.2K - $105.3K
2% of jobs
$105.3K - $112.4K
2% of jobs
$34.3K
$69.5K
$112.4K
| Aspect | It Support Engineer | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network infrastructure, server rooms, on-site network support |
| Employer & Industry | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search/Comparison | Yes | Yes |
The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.
$41 - $44/hr
Contractor
Medical, Dental, Vision, Retirement
Re-posted 16 days ago
Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA – 3 Days Onsite) Start Date Is: ASAP Duration: 4–6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr - $27/hr 2 Years Bach: $28/hr - $30/hr 5 Years Bach: $35/hr - $40/hr 8 Years Bach: $41/hr - $44/hr Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Job Description:
Seeking a hands-on IT Support Engineer to join a lean, fast-growing SaaS organization supporting approximately 100 internal systems across a global environment. This is an opportunity for a true IT generalist who enjoys wearing multiple hats across systems administration, end-user support, identity management, automation, and infrastructure. The ideal candidate thrives in an ambiguous, high-ownership environment, enjoys solving complex technical problems, and proactively identifies opportunities to improve processes through automation and AI.
Day-to-Day Responsibilities:
Manage daily IT operations across Windows, Linux, Google Workspace, and Okta environments
Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month
Troubleshoot user access issues, network connectivity, endpoint devices, and application-related problems
Administer identity and access management through Okta
Support onboarding and offboarding processes, including zero-touch provisioning initiatives
Maintain and troubleshoot integrations across approximately 100 internal SaaS platforms
Partner with cross-functional teams to implement technical solutions that improve business operations
Own projects from initial concept through implementation with minimal oversight
Document processes, technical procedures, and support knowledge
Identify opportunities to automate repetitive tasks and improve IT operations using AI and automation tools
Serve as a key technical resource within a collaborative, hands-on IT organization
Minimum Requirements:
4–6 years of experience in IT Systems Administration, IT Operations, Systems Engineering, or Corporate IT
Strong hands-on experience administering both Windows and Linux environments
Experience administering Google Workspace
Experience managing Okta for identity and access management
Experience supporting Tier 1 and Tier 2 technical issues across users, devices, systems, and applications
Experience owning technical projects or solutions from planning through implementation
Strong troubleshooting and root-cause analysis skills
Ability to work independently with minimal direction
Comfortable operating in a fast-paced, evolving environment where priorities shift frequently
Excellent communication and collaboration skills
Demonstrated adaptability, accountability, and ownership mentality
Preferred Qualifications:
Experience working in startup, scale-up, or mid-sized SaaS environments
Experience with zero-touch onboarding/offboarding workflows
Experience administering SaaS applications and system integrations
Experience with scripting or automation (PowerShell, Bash, Python, etc.)
Experience with endpoint management platforms such as Jamf, Intune, or Kandji
Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Gemini to improve operational efficiency
Experience supporting global or distributed teams
Ideal Candidate:
This role is best suited for someone who has worked in a lean IT organization where engineers are expected to support a broad range of technologies rather than specialize in a single area. Successful candidates are naturally curious, enjoy solving problems independently, take ownership of projects from idea through delivery, and continuously look for opportunities to improve systems, automate manual work, and make the team more efficient.
