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It Support Engineer Jobs in Reading, MA (NOW HIRING)

RadNet

Assoc Tech Support Engineer

Somerville, MA

$42K - $85K/yr

Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and ... Project Management teams to escalate and resolve complex issues. * Monitor and triage support ...

New

Optiline Enterprises LLC

IT Support Specialist

Nashua, NH · On-site

$20 - $25/hr

Job Summary We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues ...

Revolution Space

IT Support Analyst

Boston, MA · On-site

$60K - $100K/yr

Manage routine allocation of engineering and business software licenses per established IT ... in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)

T.J. McCartney, Inc.

IT Support Specialist

Nashua, NH · On-site

J. McCartney, Inc. is seeking an IT Support Specialist to ensure the usability of company devices and maintain the security of computer systems. The role involves troubleshooting hardware and ...

VulcanForms

IT Support Technician

Devens, MA · On-site

$24 - $32.75/hr

Partner with IT engineering and cross-functional teams to identify recurring issues, improve ... Support and maintain conference room, audio/visual, and video conferencing technologies across ...

VulcanForms

IT Support Technician

Newburyport, MA · On-site

$22.75 - $31.25/hr

Partner with IT engineering and cross-functional teams to identify recurring issues, improve ... Support and maintain conference room, audio/visual, and video conferencing technologies across ...

Humanoid

IT Office Support Engineer

Boston, MA · On-site

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and ... Computer Engineering, or a related field. * Basic understanding of computer hardware, operating ...

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and ... Computer Engineering, or a related field. * Basic understanding of computer hardware, operating ...

NEPC, LLC

IT Support Specialist

Boston, MA · On-site

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist ...

NEPC, LLC

IT Support Specialist

Boston, MA

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist ...

TJ McCartney

IT Support Specialist

Nashua, NH · On-site

Serving as the first point of contact for IT support within the organization. * Diagnosing and troubleshooting hardware and software issues. * Repairing or replacing damaged hardware. * Installing ...

TJ McCartney

IT Support Specialist

Nashua, NH · On-site

Serving as the first point of contact for IT support within the organization. * Diagnosing and troubleshooting hardware and software issues. * Repairing or replacing damaged hardware. * Installing ...

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Showing results 21-40

All JobsIt Support Engineer JobsIt Support Engineer Jobs in Reading, MA

It Support Engineer information

See Reading, MA salary details

$34.3K

$69.5K

$112.4K

How much do it support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it support engineer in Reading, MA is $69,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $80,200.00 per year, depending on experience, location, and employer.

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are popular job titles related to It Support Engineer jobs in Reading, MA? For It Support Engineer jobs in Reading, MA, the most frequently searched job titles are:
What cities near Reading, MA are hiring for It Support Engineer jobs? Cities near Reading, MA with the most It Support Engineer job openings:
It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,506 per year, or $33.4 per hour.

IT Support Specialist

Optiline Enterprises LLC

Nashua, NH • On-site

Part-time

Re-posted 28 days ago

Job description

Job SummaryWe are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.Schedule· Part-time: approximately 20 hours per week· Primarily onsite, with remote support as needed· Flexible scheduling within 8 AM – 5 PM business hoursKey Responsibilities· Provide first line IT support for office and field employees· Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals· Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications· Set up and deploy equipment for new hires; support onboarding and offboarding· Perform password resets, MFA assistance, and basic access support· Support desk phones, VoIP/softphones, voicemail, and business mobile phones· Assist field and remote workers with device, connectivity, and access issues· Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory· Coordinate with the Virtual IT Director for server, network, phone system, and security issues· Act as on-site "hands and eyes" for the Virtual IT Director when required· Document common procedures and recurring issuesScope ClarificationThis role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.Required Qualifications· 1–3 years of IT support or helpdesk experience· Strong customer-service and communication skills· Experience supporting Windows PCs and common office technology· Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.· Experience supporting phones (desk, VoIP, or mobile)· Comfortable supporting both onsite and remote users· Able to work independently and prioritize requestsPreferred (Nice to Have)· Experience working with a Virtual IT Director or outsourced IT model· Basic understanding of networking and VoIP concepts· IT certifications (e.g., CompTIA A+) or equivalent experiencePhysical & Work Requirements· Ability to lift and move IT equipment (up to ~40 lbs)· On-site presence required for hands-on support· Occasional afterhours or urgent support (infrequent)