IT Support Engineer
Fulltime
Casa Grande, AZ (on-site)
IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our clientโs team and work on-site at their Casa Grande, AZ. office. The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer. This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at the corporate headquarters.
The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
RESPONSIBILITIES:
ยท Proactively monitor network infrastructure and respond rapidly to issues
ยท Serve as primary contact for local PC, server, and network technologies
ยท Configure and deploy workstations, servers, and network hardware
ยท Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
ยท Update progress and resolution for reported issues within ticketing system
ยท Create and update technical and end user training materials
ยท Provide high quality support to end users
REQUIREMENTS:
ยท Self-motivated, energetic, organized, and customer service focused
ยท Communicate effectively to end user and other IT team members
ยท Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
ยท Proven record of supporting and provisioning technical solutions
ยท Possess a drive to learn and teach
ยท Possess effective troubleshooting skills, be methodical and detail oriented
ยท Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
ยท Technical knowledge of cabling installation and troubleshooting
ยท Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
PREFERENCES (familiarity with):
ยท Fresh Service โ Helpdesk software
ยท Smart devices โiPhone /iPad/ Android
ยท Printer/Print server support
ยท Microsoft Cloud Technology โ Intune, Azure AD, O365
ยท Computer โ Lenovo ThinkPad / HP
ยท Messaging โ Microsoft Exchange
ยท Collaboration โ Microsoft SharePoint and Teams
ยท Backup and recovery software โ Acronis and Avamar
ยท Switches and routers โ Cisco and Brocade
**To view all of our open positions, please visit our Alleare Consulting website.