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It Service Manager Jobs in Florida (NOW HIRING)

KPMG

Analyst, IT Service Management

Orlando, FL · On-site

KPMG is currently seeking an Analyst, IT Service Management to join our Business Tax Services team. Responsibilities: * Interact with client peers to understand their information Technology and ...

ASSYST

IT Operations Manager

Celebration, FL · On-site

The IT Operations Manager is responsible for overseeing IT service delivery, managing IT asset lifecycles, maintaining operational standards, and leading a team of supervisors, project leaders, and ...

ASSYST, Inc.

IT Operations Manager

Celebration, FL · On-site

The IT Operations Manager is responsible for overseeing IT service delivery, managing IT asset lifecycles, maintaining operational standards, and leading a team of supervisors, project leaders, and ...

New

Govcio LLC

IT Service Technician

Orlando, FL · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Florida

It Service Manager information

See Florida salary details

$19.8K

$77.8K

$119.2K

How much do it service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it service manager in Florida is $77,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $96,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs
What are the most commonly searched types of It Service jobs in Florida? The most popular types of It Service jobs in Florida are:
What are popular job titles related to It Service Manager jobs in Florida? For It Service Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Florida look for? The top searched job categories for It Service Manager jobs in Florida are:
What cities in Florida are hiring for It Service Manager jobs? Cities in Florida with the most It Service Manager job openings:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,781 per year, or $37.4 per hour.

IT Service Delivery Manager

Private Label Staff

Winter Park, FL • On-site

$70 - $75/hr

Contractor

Posted 6 days ago

Job description

Position Summary

We are seeking an experienced IT Service Delivery Manager to lead the daily operations of a technical support team responsible for delivering enterprise IT services across a multi-site environment. This individual will oversee service delivery, infrastructure support, project coordination, and operational excellence while ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs).

The ideal candidate is a hands-on IT leader with experience managing technical teams, supporting enterprise infrastructure, driving process improvements, and collaborating across multiple technology disciplines.

Key Responsibilities

  • Lead and manage the daily operations of the IT support team, including supervisors, project leads, and technical staff.
  • Oversee IT service delivery, ensuring timely resolution of incidents and compliance with established SLAs.
  • Coordinate project schedules, resource planning, and operational priorities across multiple locations.
  • Monitor system performance, availability, and service metrics to ensure reliable IT operations.
  • Develop, implement, and maintain IT operational standards, procedures, and best practices.
  • Oversee incident, problem, change, and request management processes.
  • Manage the deployment, configuration, maintenance, and lifecycle of desktops, laptops, mobile devices, printers, servers, and related IT assets.
  • Coordinate enterprise software deployments, upgrades, patch management, and technology rollouts.
  • Collaborate with infrastructure, networking, security, and application teams to support new technology implementations.
  • Ensure compliance with organizational policies, security standards, and regulatory requirements.
  • Provide advanced technical support for hardware, software, networking, and telephony issues when needed.
  • Monitor service desk performance and drive continuous improvements to service quality and customer satisfaction.
  • Lead performance management, coaching, mentoring, and professional development for technical staff.
  • Support business continuity planning and disaster recovery initiatives.
  • Maintain technical documentation, operational procedures, and knowledge base articles.
  • Travel to multiple office locations to support technology deployments and operational needs (approximately 25-40%).

Required Qualifications

  • Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience.
  • Minimum 7 years of progressive IT experience supporting enterprise technology environments.
  • Previous experience leading technical teams or managing IT service delivery.
  • Strong understanding of IT infrastructure, desktop support, networking, servers, mobile devices, and enterprise applications.
  • Experience managing IT service management (ITSM) processes, including incident, change, problem, and request management.
  • Experience supporting enterprise software deployments, hardware lifecycle management, and patch management.
  • Strong troubleshooting, analytical, and organizational skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
  • Valid driver's license and ability to travel between office locations.

Preferred Qualifications

  • Experience supporting large enterprise or government IT environments.
  • Knowledge of ITIL principles and IT service management best practices.
  • Experience with disaster recovery, business continuity planning, and operational governance.
  • Experience leading infrastructure modernization or enterprise technology initiatives.

Key Skills

  • IT Service Delivery
  • Team Leadership & Staff Development
  • Infrastructure & Desktop Support
  • Incident & Problem Management
  • Asset Lifecycle Management
  • Enterprise Software Deployment
  • Network & Telephony Support
  • Customer Service & Stakeholder Management
  • Process Improvement
  • Project Coordination
  • Technical Documentation
  • Business Continuity & Disaster Recovery
  • IT Operations Management

What We're Looking For

We're looking for a collaborative IT leader who can balance day-to-day operational support with long-term service improvements. The ideal candidate is proactive, customer-focused, and experienced in leading technical teams while ensuring reliable, secure, and efficient IT services across a complex enterprise environment.

Apply