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Full Time Entry Level Technical Support Jobs in Florida

AceK9 / Radiotronics

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Technical Support / Production Tech

Stuart, FL · On-site

$18 - $22/hr

We're seeking an experienced Technical Support Representative to join our team. Our products save ... Excellent communication skills (Compensation is based on experience) Job Type: Full-time Pay: $18 ...

Bluewater Media

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Level 1 Technical Support Specialist

Clearwater, FL · On-site

$45K - $50K/yr

Bluewater is looking for a full-time Level 1 Technical Support Specialist to join our team! As a Level 1 Technical Support Specialist, you will be responsible for providing initial technical ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Description of Position This is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Description of Position This is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology ...

Vonix, LLC

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Technical Support Manager, Telecom, Tier II

Orlando, FL · On-site

$24 - $27/hr

**Part-time and full-time hours available** About the Role Vonix is seeking a technically strong and organized Technical Support Manager to own the day-to-day health of our support operations. This ...

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Full Time Entry Level Technical Support information

What is the difference between Full Time Entry Level Technical Support vs Full Time Entry Level Network Support?

AspectFull Time Entry Level Technical SupportFull Time Entry Level Network Support
Required CertificationsCompTIA A+, basic certificationsCompTIA Network+, Cisco CCNA (preferred but not always required)
Work EnvironmentHelp desks, customer service centers, onsite or remote supportNetwork operations centers, onsite troubleshooting, infrastructure support
Industry UsageIT service providers, tech companies, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search IntentEntry level support roles, troubleshooting basicsNetwork setup, configuration, and maintenance roles

Full Time Entry Level Technical Support focuses on troubleshooting hardware and software issues for end-users, often requiring customer service skills. In contrast, Full Time Entry Level Network Support emphasizes maintaining and troubleshooting network infrastructure, requiring specific networking certifications. Both roles are essential in IT but serve different technical areas and environments.

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For Full Time Entry Level Technical Support jobs in Florida, the most frequently searched job titles are:

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The top searched job categories for Full Time Entry Level Technical Support jobs in Florida are:

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Cities in Florida with the most Full Time Entry Level Technical Support job openings:

Full Time Entry Level Technical Support jobs near you

Entry Level Technical Seller Support

Max Retail

West Palm Beach, FL • On-site

Full-time

Posted 10 days ago

Job description

****THIS IS AN IN-OFFICE POSITION IN WEST PALM BEACH, FL****
Max Retail is a technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.
What You'll Do
This is a hands-on, technical support role and a strong entry point into retail tech. You'll help sellers get their inventory listed, synced, and sold, and you'll spend a meaningful part of your week in spreadsheets: comparing seller data against our database, spotting discrepancies, and preparing the data files that fix them. You do need to be the kind of person who, when a number looks wrong, you want to know why.
Key Responsibilities
Seller Support and Troubleshooting
  • Help sellers use the platform day to day: listing products, approving orders, resolving account questions
  • Own a queue of seller tickets in HubSpot, working through common issues independently once trained
  • Work through listing problems such as missing data, template errors, duplicates, and sync delays, with support from senior teammates on the harder cases
  • Learn the basics of our POS and eComm integrations (Shopify, Square, Lightspeed, RICS, etc.) and how connection errors, sync delays, and SKU conflicts show up
  • Recognize when an issue is beyond your current scope and hand it to a senior teammate with clear notes on what you've already checked
Data Work in Spreadsheets
  • Compare inventory and pricing data across systems to isolate where a discrepancy started
  • Use formulas such as XLOOKUP, COUNTIFS, and SUMIFS to narrow down problems.
  • Help build structured CSV files for bulk corrections
  • This is a daily, core part of the job, not a nice-to-have
Learning the Platform
  • Build strong working knowledge of seller tools, features, policies, and how our systems fit together
  • Stay current on platform updates, new seller features, and known issues
  • Draft and update help documentation for the scenarios you resolve most often, for both sellers and internal teams
  • Flag recurring seller pain points to your manager so they reach the product team
Proactive Seller Outreach
  • Reach out to sellers hitting listing errors or order processing problems before they contact us
  • Walk sellers through new platform features and integration setup
  • Notice patterns in seller mistakes and share preventive guidance
Quality and Metrics
  • Meet response time and resolution time targets
  • Accurately categorize and track support tickets
  • Keep your documentation current
Your First 90 Days
Days 1-30: Learn the platform, our internal admin tools, and the database. Shadow senior support on live cases. Start handling straightforward seller questions with review.
Days 31-60: Own a ticket queue independently for common issues. Begin diagnosing data problems in spreadsheets with guidance. Publish your first help doc.
Days 61-90: Resolve most routine listing, sync, and pricing issues on your own. Write clean handoffs when escalating. Start supporting sellers through integration setup.
By month 4: Independently diagnose and resolve most seller data issues using spreadsheets and internal tools. Contribute at least one process or documentation improvement based on what you've seen in the queue. Train sellers on the platform at scale.
Tools you'll use
  • Google Sheets & Excel
  • HubSpot (tickets/inbox), Aircall (voice), Google Suite (meetings, case tracking, exports, SOPs).
  • Backend database (users, contacts, retailer accounts, inventory listings, etc.)
  • Internal admin tools (MR Admin) and basic log/screenshots capture.
Nice to Have (Not Required)
  • Experience with HubSpot or a similar CRM or ticketing system
  • Familiarity with Shopify, Square, or Lightspeed
  • Exposure to SQL, BI tools, or reading basic error logs
  • Retail or boutique experience of any kind, including working in a store
Who You Are
  • Naturally curious about data. When something looks off, your instinct is to compare sources and follow the trail rather than accept it
  • Comfortable in Google Sheets or Excel. You can write basic formulas, filter and sort, and work across multiple tabs. You're ready to get much better at this
  • 0-2 years of experience. Customer support, retail, e-commerce, or operations experience is a plus. Recent grads and career changers are welcome
  • Clear written and verbal communication. You can explain a technical problem to a boutique owner without jargon, and to an engineer without hand-waving
  • High ownership. You follow up, close loops, and write things down
  • Calm under pressure. Sellers reach out when they're frustrated. You stay structured
  • Startup mindset. Bias to action, comfort with changing priorities, strong documentation habits
  • Standard business hours (M-F 10am-6pm) with occasional early or late coverage during peak periods

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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