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It Service Manager Jobs in Boca Raton, FL (NOW HIRING)

Govcio LLC

IT Service Technician

Oakland Park, FL · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Forgen

IT Field Engineer

West Palm Beach, FL

This role serves as a primary point of escalation for the IT Service Desk and functions as the on ... Maintain and manage network equipment inventory in coordination with logistics and the rental yard ...

Socket.dev

IT Field Engineer

West Palm Beach, FL · On-site

$95 - $130/hr

This role serves as a primary point of escalation for the IT Service Desk and functions as the on ... Maintain and manage network equipment inventory in coordination with logistics and the rental yard ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on ... Maintain and manage network equipment inventory in coordination with logistics and the rental yard ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on ... Maintain and manage network equipment inventory in coordination with logistics and the rental yard ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on ... Maintain and manage network equipment inventory in coordination with logistics and the rental yard ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Boca Raton, FL

It Service Manager information

See Boca Raton, FL salary details

$25.1K

$98.5K

$150.9K

How much do it service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it service manager in Boca Raton, FL is $98,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $122,000.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

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For It Service Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Boca Raton, FL look for?

The top searched job categories for It Service Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for It Service Manager jobs?

Cities near Boca Raton, FL with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $98,475 per year, or $47.3 per hour.

Project Leader (IT Service Management Specialist)

Boca Raton, FL • On-site

Apex Informatics
IT Services • 1 - 10 employees
Learn more about Apex Informaticsexternal

Other

Re-posted 26 days ago

Job description

Position Overview
  • The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the ServiceNow platform.

Required Skillset
  • IT Change Management: Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
  • IT Incident Management: Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
  • IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.

Certifications and Qualifications
  • ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
  • Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
  • ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management workflows. Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.

Key Responsibilities
  • Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
  • Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
  • Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
  • Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
  • Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.

Candidate Profile
  • The ideal candidate will be an analytical thinker with a passion for process optimization and service excellence. Strong communication and stakeholder management skills are essential.
  • The candidate should have a track record of successful project delivery in IT Service Management environments and be committed to ongoing professional development.

Education
  • Bachelor's degree in Computer Science, Information Systems, Business Administration or
  • other related field or equivalent work experience.

Experience
  • A minimum of two (2) years' experience is required.

Apply