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It Service Management Manager Jobs in Colorado (NOW HIRING)

Initial.IT

Be Seen First

IT Service Manager

Denver, CO · On-site

$65K - $85K/yr

Join Our IT Service Leadership Team - Where Technology Meets Exceptional Customer Service! Are you ... Service delivery, escalations, and resource management Experience with PSA platforms such as ...

Urgent

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Owns and operates our IT Service Management (ticketing) platform. * Troubleshoots and resolves Service Desk tickets in a timely manner. * Escalates complex issues to the appropriate technical teams ...

SAIC

IT Operations Manager

Colorado Springs, CO

Oversee Change and Configuration Management processes to maintain an accurate service catalog ... Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)

SAIC

IT Operations Manager

Colorado Springs, CO · On-site

Oversee Change and Configuration Management processes to maintain an accurate service catalog ... Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)

SAIC

IT Operations Manager

Colorado Springs, CO · On-site

$160K - $200K/yr

Oversee Change and Configuration Management processes to maintain an accurate service catalog ... Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)

Plantemoran

Managed IT Manager

Denver, CO

$97K - $119K/yr

Knowledge of IT service management frameworks (e.g., ITIL) and best practices. * Technical certifications (e.g., PMP or CompTIA Project+) and IT certifications (e.g., CCNA, MCSE, AWS, CompTIA ...

Danaher

IT Support Technician

Boulder, CO

$33.65 - $40.50/hr

This position reports to the IT Support Services Manager (U.S.) and is part of the Information Technology team. This role is in Boulder, Colorado and will be an on-site role. In this role, you will ...

New

CPI Card Group

Service Desk Manager

Littleton, CO · Hybrid

Experience leading IT service desk or IT service management teams in hybrid, multi-location environments * Proven ability to balance operational excellence with continuous improvement * Strong ...

Forge Nano

IT Manager

Thornton, CO · On-site

$120K - $135K/yr

Essential Functions & Responsibilities Vendor Management * Act as the primary point of contact for the organization's managed IT services provider. * Oversee vendor performance, ensuring service ...

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All JobsIt Service Management JobsIt Service Management Manager JobsIt Service Management Manager Jobs in Colorado

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
What job categories do people searching It Service Management Manager jobs in Colorado look for? The top searched job categories for It Service Management Manager jobs in Colorado are:
It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

IT Service Manager

Initial.IT

Denver, CO • On-site

Urgent

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

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Job description

Join Our IT Service Leadership Team – Where Technology Meets Exceptional Customer Service!

Are you an experienced IT professional who enjoys leading teams, improving service delivery, and building outstanding client relationships? We are seeking an IT Service Manager to oversee our service operations, drive team performance, and ensure an exceptional client experience.

Important Role Clarification (Read Carefully)

This role requires a strong technical foundation and service management expertise, but it is NOT a hands-on technical support position.

  • You will NOT be responsible for resolving tickets or performing day-to-day technical work
  • You WILL leverage your technical knowledge to guide teams, manage operations, and drive service excellence
  • You are responsible for team performance, client satisfaction, process improvement, and operational results

The best candidates are former technical professionals who enjoy leading the work rather than doing the work.

What You'll Do

You will serve as the leader of our service organization, ensuring teams deliver consistent, high-quality support while meeting business and client objectives.

Key Responsibilities

  • Lead and develop Service Desk and technical support teams
  • Manage ticket flow, resource allocation, and service delivery performance
  • Monitor and improve SLA compliance and customer satisfaction
  • Coach, mentor, and hold team members accountable
  • Oversee escalations and ensure timely resolution of critical issues
  • Identify process improvements and remove operational bottlenecks
  • Conduct client service reviews and manage escalated customer concerns
  • Collaborate with leadership on staffing, capacity planning, and service strategy

Critical Requirement: Leadership Through Technical Understanding

Candidates must be able to:

Understand technical challenges, evaluate business impact, support team decision-making, and drive successful outcomes without personally performing the technical work.

Required Qualifications

5+ years of IT experience (Help Desk, Systems Administration, Engineering, MSP, etc.)

2+ years of leadership or management experience

Strong understanding of:

  • Managed IT Services
  • Microsoft 365 and cloud environments
  • Networking and infrastructure fundamentals
  • Service delivery, escalations, and resource management

Experience with PSA platforms such as ConnectWise, Autotask, HaloPSA, or similar.

Preferred Experience

  • MSP leadership experience
  • Service Manager, Service Desk Manager, or Operations Manager experience
  • ITIL knowledge or certification
  • Experience managing SLA-driven environments

Core Competencies

  • Leadership: Develop and inspire high-performing teams
  • Client Focus: Deliver exceptional customer experiences
  • Operational Excellence: Drive efficiency and accountability
  • Problem Solving: Make sound decisions under pressure
  • Communication: Clear, professional, and effective at all levels

What Success Looks Like

  • Teams consistently meet or exceed SLA goals
  • Client satisfaction remains high
  • Escalations decrease and service quality improves
  • Staff engagement, accountability, and performance increase
  • Service operations scale efficiently and predictably

Why This Role Is Unique

This role is ideal for a technical professional who:

  • No longer wants to work service tickets all day
  • Enjoys leading people and improving operations
  • Thrives on accountability, strategy, and service excellence
  • Wants to make a lasting impact on clients, employees, and business outcomes

If you thrive in a role where technology, leadership, and customer service intersect, we'd love to hear from you. Apply now and help lead a team that keeps technology running smoothly for our clients!

We are an equal opportunity employer. We offer a full benefit package that includes Medical, Dental, and Vision, Open PTO, expense reimbursement, mileage, parking, home internet and cell phone reimbursement, Life and Disability Insurance, and an IRA plan.

Compensation based on experience. This is an in-office position with working hours M-F, 8:00-5:00. (NO REMOTE).