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It Manager Jobs in Puerto Rico (NOW HIRING)

MY WIRELESS

IT Specialist

Guaynabo, PR

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

Bonneville Group

PR · On-site

Perform routine maintenance tasks such as software updates, patch management, and system backups. * Maintain accurate documentation of support requests, resolutions, and IT asset inventory. * Support ...

HUB Advanced Networks, LLC

PR · On-site

$37K - $42K/yr

... Assist Information Systems Administrator in all assigned technology projects. • Run reports on systems for different departments when needed. • Collaborate and support other department ...

Northbridge University

PR · On-site

Lead and manage IT support operations to ensure timely, efficient, and high-quality service aligned with SLAs and MTTR targets * Supervise staffing schedules to maintain coverage during business ...

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It Manager information

What is the highest paid IT job?

The highest paid IT jobs are often executive roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO), with salaries reaching into the high six or seven figures for experienced professionals in large organizations. Specialized roles like IT Directors, Cloud Architects, and cybersecurity executives also command high compensation, especially with advanced certifications and extensive leadership experience.

How does an IT Manager typically collaborate with other departments within an organization?

IT Managers play a crucial role in bridging the gap between technical teams and other business units. They regularly meet with department heads to understand specific technology needs, coordinate on project timelines, and ensure that IT solutions align with organizational goals. Effective communication and collaboration are key, as IT Managers often lead cross-functional projects, provide technical guidance, and help troubleshoot issues that impact multiple departments. This collaborative approach ensures technology initiatives support overall business strategy and operational efficiency.

What is the difference between It Manager vs Network Administrator?

AspectIT ManagerNetwork Administrator
CredentialsIT-related degrees, certifications like PMP, ITILNetworking certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, strategic planning, managementMaintains and manages network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT leadership rolesCommon in organizations with complex network needs

While both roles involve IT infrastructure, the IT Manager focuses on strategic planning and team management, whereas the Network Administrator handles day-to-day network operations and troubleshooting. The IT Manager typically has broader responsibilities and higher-level decision-making authority.

What Does an IT Manager Do?

As an IT manager, you oversee the information technology aspects of a company. Your job duties include supervising IT staff, working with product vendors, and managing the maintenance and upgrades of the company's hardware and software systems. Your responsibilities are the management and the security of the company’s IT infrastructure. Depending on your company’s size, you coordinate with the internal software development team or with outside vendors to find cost-effective solutions for the company’s IT needs, based on functionality and scalability.

What are the key skills and qualifications needed to thrive as an IT Manager, and why are they important?

To thrive as an IT Manager, you need a solid background in information technology, project management, and leadership, often supported by a bachelor’s degree in IT or related fields. Familiarity with IT infrastructure, network administration, security protocols, and certifications like CompTIA, PMP, or ITIL are typically essential. Strong communication, problem-solving, and team leadership skills help IT Managers coordinate teams and translate technical information for non-technical stakeholders. These skills are crucial to ensure efficient IT operations, effective project delivery, and alignment of technology initiatives with business goals.

Is an IT Manager a good career?

An IT Manager is a valuable role responsible for overseeing an organization’s technology infrastructure, managing IT teams, and implementing security measures. It typically requires strong technical skills, certifications like PMP or CISSP, and leadership abilities. The role offers good job stability, competitive salaries, and opportunities for advancement in various industries.

What does an IT Manager do?

An IT Manager oversees an organization’s information technology systems, including hardware, software, and network infrastructure. They plan, coordinate, and direct IT activities, manage IT staff, ensure cybersecurity, and implement technology solutions to support business goals.

What is the average salary of an IT Manager in the US?

The average salary of an IT Manager in the US typically ranges from $90,000 to $140,000 annually, depending on experience, location, and industry. Senior roles with certifications like PMP or CISSP and expertise in cloud computing or cybersecurity tend to command higher salaries.
More about It Manager jobs
What are the most commonly searched types of It jobs in Puerto Rico? The most popular types of It jobs in Puerto Rico are:
What job categories do people searching It Manager jobs in Puerto Rico look for? The top searched job categories for It Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for It Manager jobs? Cities in Puerto Rico with the most It Manager job openings:
It Manager jobs near you
Infographic showing various It Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution.
IT Specialist

IT Specialist

MY WIRELESS

Guaynabo, PR

$12 - $16/hr

Full-time

Posted 23 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

Apply