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It Assistant Jobs in Puerto Rico (NOW HIRING)

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

IT Project Manager

San Juan, PR · On-site

$90 - $120/hr

... project stages. * Assist in the preparation of experience-based quantitative estimations ... Flexible and adaptable regarding learning and understanding new technologies. * Strong written and ...

Systems Engineer

Caguas, PR · On-site

$70 - $110/hr

Deploy, maintain, and support internal IT infrastructure, including servers, networks, cloud services, and business applications. * Assist with internal IT projects, including planning ...

Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Assist fellow technicians/mechanics in ...

PR · On-site

Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Assist fellow technicians/mechanics in ...

Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Assist fellow technicians/mechanics in ...

Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Assist fellow technicians/mechanics in ...

Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Assist fellow technicians/mechanics in ...

Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Assist fellow technicians/mechanics in ...

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It Assistant information

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

Are there low entry IT assistant jobs?

Yes, entry-level IT assistant positions often require minimal experience and may only need basic knowledge of computer hardware, software, and troubleshooting. These roles typically offer on-the-job training and can serve as a starting point for a career in IT, with some positions requiring certifications like CompTIA A+.

Which IT assistant job is easiest to get into?

Entry-level IT assistant positions are generally the easiest to obtain, often requiring minimal prior experience and basic technical skills such as troubleshooting, hardware setup, or software support. These roles may also accept relevant certifications like CompTIA A+ and typically have lower educational requirements, making them accessible for beginners entering the IT field.

What are the most commonly searched types of It jobs in Puerto Rico?

The most popular types of It jobs in Puerto Rico are:

What job categories do people searching It Assistant jobs in Puerto Rico look for?

The top searched job categories for It Assistant jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for It Assistant jobs?

Cities in Puerto Rico with the most It Assistant job openings:

Infographic showing various It Assistant job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Assistant General Auditor (Director)

Popular

San Juan, PR • On-site

$120 - $180/hr

Other

Posted 16 days ago


Job description

Select how often (in days) to receive an alert:

Date: Aug 15, 2026

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

Job Type

Responsible for oversight of the Audit Division's operations. Supports General Auditor to develop, manage, promote, and integrate all aspects of the assigned area to meet both client needs and organization objectives. Provides direction and guidelines to employees. Primary job responsibilities include monitoring the audit and assurance project management, resource management and the ability to support a culture of innovation and continuous improvement by implementing efficiency ideas into processes and policies.

Essential Duties and Responsibilities

Strategic Oversight & Leadership:

  • Lead and oversee the IT and Cyber audit function, including quality assurance aligned with IIA Standards
  • Monitor progress against the annual IT audit plan across all technology domains
  • Serve as a subject matter expert to the General Auditor, executive management, and the Audit Committee on IT governance, technology risk, and cybersecurity

Technical Governance & Execution:

  • Provide strategic oversight of IT and Cyber audit engagements, including scoping, risk assessment, and control evaluation
  • Provide oversight and quality review of IT-related control testing
  • Oversee the adoption of audit AI, data analytics tools, and other emerging technologies

Stakeholder Management & Reporting:

  • Assist the General Auditor in preparing Audit Committee presentations and responses to regulatory examinations
  • Represent Internal Audit in technology governance forums and risk committees
  • Monitor IT audit metrics, key performance indicators, and performance targets
  • Oversee IT audit staffing, resource planning, and capacity management
  • Lead performance evaluation, mentoring, and professional development for IT audit teams
  • Drive innovation, process improvement, and enhancements to audit methodology
Education

Bachelor’s degree in Computer Science, Information Systems, Information Technology, Cybersecurity, Business Administration, Accounting, or related field.

Experience

Seven (7) or more years of experience overseeing, planning, developing, and executing IT and Cyber audits, reviews, and advisory engagements.

Seven (7) or more years of experience in public accounting, internal audit, or the financial services industry, with an emphasis on IT and Cyber risk.

Demonstrated leadership experience managing audit teams, including hiring, performance management, coaching, and mentoring

Certifications / Licenses
  • Certified Information Systems Auditor (CISA) - Required
  • Additional ISACA certifications or certificates - Preferred
  • Certified Internal Auditor (CIA) - Preferred
  • ISC2 certifications or certificates - Preferred
Other Qualifications

Regulatory & Framework Knowledge

  • Deep understanding of the IIA Global Internal Audit Standards
  • Strong knowledge of COBIT as an IT governance framework
  • Expertise in NIST Cybersecurity Framework and NIST SP 800 series
  • Comprehensive understanding of the FFIEC IT Examination Handbook
  • Knowledge of ISO 27001/27002 information security standards
  • Understanding of SOX requirements, ITGCs, and application controls

Banking, Risk, and Regulatory Environment:

  • Strong knowledge of regulatory expectations issued by the Federal Reserve, OCC, FDIC, and FFIEC
  • Understanding of data privacy regulations (GDPR, CCPA, GLBA)
  • Strong understanding of internal auditing, risk management, and the financial services control environment, including the ability to interpret financial information and related governance expectations

Technical & Emerging Technology Understanding:

  • Thorough knowledge of cybersecurity best practices and emerging threats
  • Understanding of emerging technologies, including AI/ML, robotic process automation, blockchain, and quantum computing
  • Understanding of cloud service models and shared-responsibility concepts from a risk and control perspective
  • Comprehensive understanding of IT control environments, information security standards, best practices, and applicable laws and regulations
Leadership & Soft Skills
  • Exceptional leadership, people management, and team-building skills
  • Excellent bilingual communication skills in English and Spanish, both verbal and written, with the ability to communicate effectively with technical and non-technical audiences
  • Strong executive presence and presentation skills for management, the Audit Committee, regulators, and other stakeholders
  • Strategic thinking, sound judgment, business acumen, and strong analytical skills to identify issues, evaluate alternatives, and make effective decisions
  • Strong project and program management skills, including the ability to prioritize competing demands, work independently, adapt to changing circumstances, perform under pressure, and meet deadlines
  • Outstanding interpersonal and organizational skills to build effective relationships, operate across all levels of management, and respond proactively to stakeholder needs
Technical Skills & Tools:

Proficiency in audit analytics, reporting, and data interrogation tools, including ACL, Arbutus/IDEA, SQL, Python, Power BI, and Tableau

Proficiency in Microsoft Office, Microsoft 365, and collaboration tools used to support audit execution, reporting, and communication

Additional Requirements
  • Excellent analytical skills to identify situations, look for alternatives and make good decisions.
  • Excellent communication skills in English and Spanish both verbally and in writing.
  • Knowledge and skills in the analysis of financial information and accounting pronouncements.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Ability to operate at all levels of management, with excellent verbal, written and presentation skills (in both English and Spanish).
  • High degree of commitment, ability to adapt to new situations and work under pressure.
  • Strong quantitative, research and analytical skills.
  • Ability to analyze data and create succinct presentations tailored to each audience; attention to detail with excellent time management and multitasking abilities.
  • Skills to manage projects independently, develop and maintain good interpersonal relationships, anticipate needs, present alternatives to solve situations and provide continuity and follow-up on matters.
  • Excellent organizational skills to establish priorities, anticipate challenges and work with multiple tasks simultaneously under minimum supervision.
Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

If you are a California resident, please click here to learn more about your privacy rights.


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