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It Helper Jobs in Riverside, CA (NOW HIRING)

Tilly's

IS Helpdesk Technician

Irvine, CA · On-site

$19 - $21/hr

In this role, you'll help troubleshoot hardware and software issues, support retail store systems ... Work with field techs providing guidance/instruction to resolve IT related issues in retail ...

Senior Helpers

Senior Helpers In Home Care

Anaheim, CA · On-site

$15.50 - $19.75/hr

It's more than just a job! We are looking for YOU to make a difference in someone life! Come join ... Senior Helpers was founded in 2002 with a vision to help seniors age with dignity. Senior Helpers ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical ... Perform all IT-related onboarding and offboarding activities, including account provisioning ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

360 IT Professionals

Business Analyst 2

Irvine, CA · On-site

$75K - $95K/yr

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...

360 IT Professionals

Business Analyst

Irvine, CA · On-site

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Help set up and configure new hardware and software for clients. * Provide support for network ... Mentorship and guidance from experienced IT professionals. * Opportunity to develop technical ...

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA

Description The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network ...

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All JobsIt Helper JobsIt Helper Jobs in Riverside, CA

It Helper information

See Riverside, CA salary details

$10

$17

$23

How much do it helper jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it helper in Riverside, CA is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.32 per hour, depending on experience, location, and employer.

What does an IT helper do?

An IT Helper assists with basic technical support tasks in an organization, such as setting up computers, troubleshooting hardware and software issues, and providing general assistance to users. They often help maintain computer systems, install updates, and ensure that equipment is running smoothly. IT Helpers are typically the first point of contact for employees experiencing technical difficulties and may escalate more complex problems to senior IT staff. Their role is essential in keeping everyday technology operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT helper, and why are they important?

To thrive as an IT Helper, you need a foundational understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant diploma or certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication, patience, and problem-solving skills help IT Helpers effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and ensuring user satisfaction in a technology-dependent work environment.

What are some common challenges IT helpers face when supporting end-users, and how can they effectively address them?

IT Helpers often encounter challenges such as communicating complex technical information to users with varying levels of technical knowledge, managing multiple support requests simultaneously, and quickly diagnosing issues across diverse hardware and software environments. To address these challenges, successful IT Helpers practice active listening, use clear and simple language, prioritize tasks based on urgency, and continually update their technical skills. Building strong relationships with end-users and collaborating closely with the broader IT team also helps in resolving issues efficiently and maintaining a positive support experience.

What is the difference between It Helper vs Network Technician?

AspectIt HelperNetwork Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced networking certifications (e.g., Cisco CCNA)
Work EnvironmentSupport desks, small offices, retailData centers, corporate networks, ISPs
Job ResponsibilitiesBasic troubleshooting, hardware setup, user supportNetwork setup, configuration, troubleshooting
Industry UsageCommon in retail, small business, educational institutionsCommon in telecom, large corporations, IT service providers

While both roles involve IT support, an It Helper primarily handles basic troubleshooting and user support, whereas a Network Technician specializes in network infrastructure and configuration. The roles often overlap in entry-level environments, but Network Technicians typically require more advanced networking skills and certifications.

Are IT help desk jobs hard to get?

IT help desk jobs can be competitive, especially for entry-level positions, but they often require basic technical skills, customer service abilities, and relevant certifications like CompTIA A+. Gaining experience with common tools and troubleshooting procedures can improve your chances of securing such roles.

What are the most commonly searched types of It jobs in Riverside, CA?

The most popular types of It jobs in Riverside, CA are:

What are popular job titles related to It Helper jobs in Riverside, CA?

For It Helper jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching It Helper jobs in Riverside, CA look for?

The top searched job categories for It Helper jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for It Helper jobs?

Cities near Riverside, CA with the most It Helper job openings:

It Helper jobs near you
Infographic showing various It Helper job openings in Riverside, CA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,670 per year, or $17.1 per hour.

IS Helpdesk Technician

Tilly's

Irvine, CA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Tillys rating

5.5

Company rating: 5.5 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

71st of 105 rated fashion retailers

Job description

Position Summary
We're looking for an IS Helpdesk Technician to provide first-level technical support at Tillys. In this role, you'll help troubleshoot hardware and software issues, support retail store systems, set up new equipment, and keep things running smoothly across our offices and stores. If you have 1-2 years of help desk experience, strong problem-solving skills, and enjoy working in a fast-paced retail environment, this could be a great fit for you!
Key Responsibilities
A typical day may include:
  • Provide first level desktop support, phone support, remote tolls, and desk-side method.
  • Respond in a timely manner to Trouble-Tickets submitted to the Call Center queue for support and ensure all trouble tickets are closed to quality standards.
  • Undertake new installs of PCs/Macs, HP RP9 registers, Cisco phones, and peripheral POS/office equipment.
  • Work with field techs providing guidance/instruction to resolve IT related issues in retail locations.
  • Undertake office moves; single units or small/medium project based.
  • Undertake simple patching and networking tasks.
  • Undertake fault finding on all deployed office technologies, hardware, and software.
  • Undertake Windows/MAC office product configuration and fault finding.
  • Undertake Windows OS/Mac iOS configuration and fault finding.
  • Maintain basic inventory level control, emphasizing cleanliness and organization of the storage area.
  • Repair and troubleshoot damaged/returned office and POS equipment.

Qualifications
Your experience brings:
  • Ability to learn quickly and apply knowledge.
  • Working knowledge of corporate retail environment.
  • 1-2 years of Help Desk experience preferred.
  • Must be able to fulfill all Essential Duties and Responsibilities listed above.
  • Ability to reprioritize projects frequently.
  • Must have ability to multitask.
  • Must lead by example.
  • Must be punctual and work planned schedule.
  • Must maintain a clean and organized work environment at all times.
  • Volunteers willingly for additional responsibilities.
  • Remain open and adaptable to change and new challenges for growth.
  • Evaluate current methods and suggests alternative and/or improvement when applicable.
  • Maintains exemplary degree of professionalism with all company employees.
  • Ability to define problems, collect data, establish facts and use basic problem-solving skills.
  • Proficient in use of Excel, MS Word, and other MS Office software.
  • Ability to support Mac iOS in an enterprise environment is a plus.
  • Able to effectively utilize basic office and POS equipment.
  • Must Maintain a valid driver's license and reliable personal vehicle to travel to local store locations as needed (mileage reimbursed).

Education & Experience
  • 1-2 years of ... experience preferred, ideally in a retail environment
  • High School Diploma required

Work Environment & Physical Demands
  • Professional office setting with low to moderate noise
  • Ability to sit or stand for extended periods
  • Occasionally lift/move up to 20 lbs. and navigate stairs
  • Frequent walking and movement between floors/departments
  • Reasonable accommodation is available to support individuals with disabilities
  • Typical office environment with low level noise exposure.

Leadership & Team Development
While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset. Opportunities to grow and develop within the company are strongly supported.
Compensation
Hourly Range: $19 - $21/hr.
Final offer will be based on experience, skills, and qualifications.
What to Expect
Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
Work Location: Irvine, CA - minimum of 5 days per week in-office. Hours are 10am-7pm
Why Join Tillys?
At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted - it's celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.
Perks & Benefits
  • 401(k) Retirement Plan - Save for your future with our company-sponsored plan
  • Health Coverage - Medical, dental, vision, life, and additional voluntary benefits
  • Employee Discount - In-store and online
  • Discount Programs - Save on travel, events, and more
  • Employee Sample Sales - Major deals on favorite brands
  • Wellness & Social Events - Fitness programs, parties, and team outings
  • Weekly Office Snacks - Stay fueled with stocked treats

Equal Opportunity Employer & Fair Chance Hiring
Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance A

What Tillys employees say

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Benefits

Hours and flexibility

Workplace

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About Tillys

Sourced by ZipRecruiter

Tillys is a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle. Tillys is headquartered in Irvine, California and currently operates 250 total stores across 33 states.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

1984

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