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It Helpdesk Jobs in Springfield, MO (NOW HIRING)

Dellfor Technologies

Informatica Developer

Springfield, MO

$80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a global provider of IT staffing services, Dellfor Technologies connects the very best IT ... help them make exceptional connections with top tech talent. * 5-12+ Years of Informatica ...

Forvis Mazars

Intern Audit Winter 2027

Springfield, MO · On-site

$13.75 - $18.25/hr

Helping to draft management letter comments and the audit report * Participating in client meetings ... information, disability, protected veteran status, gender identity, or other protected ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Springfield, MO

It Helpdesk information

See Springfield, MO salary details

$11

$21

$30

How much do it helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it helpdesk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

Is IT Helpdesk a good career?

IT Helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as system administrator or network technician.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, common software, and remote support can improve chances of securing a helpdesk role.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MO?

The most popular types of It Helpdesk jobs in Springfield, MO are:

What are popular job titles related to It Helpdesk jobs in Springfield, MO?

For It Helpdesk jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Springfield, MO look for?

The top searched job categories for It Helpdesk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for It Helpdesk jobs?

Cities near Springfield, MO with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Springfield, MO as of August 2026, with employment types broken down into 82% Full Time, 10% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,797 per year, or $21.1 per hour.

System Administrator I (Onsite)

JMARK - IT Support and IT Services

Springfield, MO • On-site

Full-time

Re-posted 11 hours ago

Job description

Job Summary:
JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. They are seeking a System Administrator I to provide onsite IT support for a Law Firm Client, focusing on day-to-day IT activities and enhancing customer service.
Responsibilities:
• Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.
• Responds to IT requests through calls, emails, and tickets
• Assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
• Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.
Qualifications:
Required:
• Minimum of two years working in a technical operating capacity
• High School graduate or equivalent required
• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills
Preferred:
• Previous experience working on help desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated related environment preferred
• Previous Window Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
Company:
For over thirty years, JMARK has been providing innovative IT solutions to organizations of all sizes. Founded in 1988, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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