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It Helpdesk Trainee Jobs in Washington (NOW HIRING)

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

Doist

IT Help Desk Manager

Herndon, VA · On-site

$90 - $120/hr

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

New

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

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It Helpdesk Trainee information

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Washington?

The most popular types of It Helpdesk jobs in Washington are:

What are popular job titles related to It Helpdesk Trainee jobs in Washington?

For It Helpdesk Trainee jobs in Washington, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Washington look for?

The top searched job categories for It Helpdesk Trainee jobs in Washington are:

What cities in Washington are hiring for It Helpdesk Trainee jobs?

Cities in Washington with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Washington as of June 2026, with employment types broken down into 10% Full Time, and 90% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Information Technology Administrator

Synergi LLC

Elkridge, MD

Full-time

Re-posted 6 days ago

Job description

Reports To
Chief Financial Officer


Manages
None


Summary/Objective
The Information Technology Administrator ("IT Admin") manages the IT needs of the company while working with outside contracted service providers. This role will be the point person for all IT related responsibilities for the company.


Primary Responsibilities/Functions
1. Manages Synergi's IT infrastructure to ensure all aspects are operating efficiently, including software, hardware, licenses, phones and tablets, phone system, and printers.
2. Manages IT service providers contracted with Synergi.
3. Makes recommendations on hardware maintenance and upgrades.
4. Records data required to analyze problems and track them to final solution.
5. Prepares and presents reports related to IT infrastructure for management review and action.
6. Assists users by answering questions and providing support in a timely manner.
7. Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or subcontractors.
8. Performs other related duties as assigned.
9. Responsible for IT Operating Budget and IT CAPEX Budget


Required Skills/Attributes
1. Excellent verbal and written communication skills
2. Proficient in Microsoft Office Suite or related software
3. Excellent organizational skills and attention to detail
4. Excellent interpersonal skills
5. Ability to explain technical information in understandable language to nontechnical staff members.


Required Education and Experience
1. Bachelor's degree in Information Technology, Computer Science, Information Security or related area.
2. 5+ years of experience in IT Administration position
3. 5+ years of experience in IT Helpdesk position


Preferred Certifications / Licenses
1. A+ Certification
2. Network+ Certification


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Prolonged periods sitting at a desk and working on a computer.
This position is very active when either in the office and/or on a job site and may require standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.


Position Type/Expected Hours of Work
This is a full-time position (40 hours). Workdays are Monday through Friday, work times are dependent on department, projects, and supervisor's request and approval.


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