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It Helpdesk Manager Jobs in Riverside, CA (NOW HIRING)

CIA WHEEL GROUP

IT Helpdesk Administrator

Ontario, CA · On-site

$25 - $27/hr

Working under the direct supervision of the IT Manager, you will take ownership of day-to-day ... an IT Helpdesk or Desktop Support role. • Required Skills: ◦ Strong proficiency in ...

Acra Lending

IT Help Desk

Irvine, CA · On-site

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization ... Manage and respond to support requests through Jira ticketing system, email, and phone in a timely ...

Acra Lending

IT Help Desk

Irvine, CA · On-site

$70K - $80K/yr

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization ... Manage and respond to support requests through Jira ticketing system, email, and phone in a timely ...

AMPAM Parks Mechanical

IT Manager

Corona, CA · On-site

$115K - $140K/yr

Job Summary The IT Manager is a working manager responsible for the day-to-day operations and ... Key Responsibilities Team Leadership & Helpdesk Operations * Lead, mentor, and develop the ...

TVT Community Day School

IT Manager

Irvine, CA

$108.70K - $133.30K/yr

The IT Manager is responsible for overseeing the daily management of technology operations, systems support, cybersecurity, database oversight, and end-user services across the school community. This ...

DP World

Manager, IT

Rialto, CA

$134.19K - $152.01K/yr

As DP World launches its new facility in Rialto, CA, we're looking for an IT Manager to lead on-site technology support and align IT strategy with business needs. In this role, you'll oversee and ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA · On-site

$18/hr

Optima's Information Technology (IT) Department is vital in supporting Optima's personnel company ... Manage user deployments, transfers, and terminations. * Assist with company-wide implementations.

NAL Syncreon

Manager, IT

Rialto, CA · On-site

$134.19K - $152.01K/yr

As DP World launches its new facility in Rialto, CA, we're looking for an IT Manager to lead on-site technology support and align IT strategy with business needs. In this role, you'll oversee and ...

syncreon

Manager, IT

Rialto, CA · On-site

$134.19K - $152.01K/yr

As DP World launches its new facility in Rialto, CA, we're looking for an IT Manager to lead on-site technology support and align IT strategy with business needs. In this role, you'll oversee and ...

Amentum

Information Technology Manager

Corona, CA · On-site

$177K - $226K/yr

Information Technology Manager Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant ...

Pae

Information Technology Manager

Corona, CA

$177K - $226K/yr

Information Technology Manager Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant ...

Ossur

IT Administrator

Irvine, CA · On-site

$31.46 - $38.88/hr

IT Help Desk Support Provide IT Help Desk Support to office based and remote employee population ... Monitor and manage all help desk tickets in a timely and service oriented manner * All employees ...

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It Helpdesk Manager information

See Riverside, CA salary details

$39.1K

$87.4K

$129.9K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Riverside, CA is $87,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Riverside, CA? The most popular types of It Helpdesk jobs in Riverside, CA are:
What are popular job titles related to It Helpdesk Manager jobs in Riverside, CA? For It Helpdesk Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Riverside, CA look for? The top searched job categories for It Helpdesk Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for It Helpdesk Manager jobs? Cities near Riverside, CA with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you

IT Helpdesk Administrator

CIA WHEEL GROUP

Ontario, CA • On-site

$25 - $27/hr

Full-time

Posted 12 hours ago

Job description

Position Summary:

The Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. Working under the direct supervision of the IT Manager, you will take ownership of day-to-day desktop operations, ensuring our fleet of approximately 200 endpoints remains secure, updated, and functional. This role is critical in supporting both our corporate office and warehouse operations.

Key Responsibilities:

• Desktop Support & Security (Primary Focus):

◦ Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs.

◦ Patch Management: Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools.

◦ Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected.

• User & Access Administration:

◦ Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts.

◦ Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive).

◦ Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications.

• Warehouse & Operational Support:

◦ Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers.

◦ Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary.

• Documentation & Inventory:

◦ Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals).

◦ Document troubleshooting procedures and solutions to build an internal knowledge base.

Qualifications:

• Education/Experience:

◦ Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals).

◦ 2+ years of experience in an IT Helpdesk or Desktop Support role.

• Required Skills:

◦ Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications.

◦ Experience managing users in Active Directory.

◦ Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing).

◦ Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors.

• Preferred Skills (Big Pluses):

◦ Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus.

◦ TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired.

◦ Experience supporting legacy ERP connections (RDP).

• Soft Skills:

◦ Ability to follow detailed technical direction from the IT Manager.

◦ Strong communication skills to explain technical issues to non-technical staff.

◦ Self-starter with the ability to prioritize daily support tickets effectively.