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It Helpdesk Associate Jobs in California (NOW HIRING)

Kimley-Horn

Information Technology Analyst

Orange, CA · On-site

$68K - $75K/yr

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

Kimley-Horn

Information Technology Analyst

Orange, CA · On-site

$68K - $75K/yr

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

Kimley-Horn

Information Technology Analyst

Orange, CA · On-site

$68K - $75K/yr

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

Kimley-Horn

Information Technology Analyst

Orange, CA · On-site

$68K - $75K/yr

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

1 point system

Healthcare IT Director

Torrance, CA · On-site

... / End-User Support Oversight Disaster Recovery & Business Continuity Microsoft 365 / Exchange IT Policies, Procedures & Governance Project Management (IT Upgrades & Transformations) Security ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... in IT helpdesk support positions 2+ years in IT roles with increasing levels of responsibility 2+ years with Microsoft AD and various services (DNS\DHCP\etc.) Experience with Apple Macs ...

ASUS

IT Support

Fremont, CA

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network, or server maintenance. * Experience with ERP systems, IT Asset Management (ITAM) tools, or expense processing. Preferred Qualifications:

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... IT helpdesk support positions • 2+ years in IT roles with increasing levels of responsibility • 2+ years with Microsoft AD and various services (DNS\DHCP\etc.) • Experience with Apple Macs ...

ASUS Computer International

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network, or server maintenance. * Experience with ERP systems, IT Asset Management (ITAM) tools, or expense processing. Preferred Qualifications:

REVOLVE

IT Help Desk Support

Cerritos, CA · On-site

$25 - $27/hr

Main purpose of the IT Helpdesk Support role: We are looking for a skilled and customer-focused IT Support Help Desk Technician to join our IT team. The ideal candidate will be responsible for ...

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Design West Technologies, Inc.

IT Associate

Tustin, CA · On-site

Operating out of our advanced facilities in Tustin, CA, we are seeking a dynamic IT Help Desk Specialist to provide technical support across our Windows-based environment. This position will work ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience). * Help Desk/ITIL certification is a plus but not required. Benefits:

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It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in California? The most popular types of It Helpdesk jobs in California are:
What are popular job titles related to It Helpdesk Associate jobs in California? For It Helpdesk Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in California look for? The top searched job categories for It Helpdesk Associate jobs in California are:
What cities in California are hiring for It Helpdesk Associate jobs? Cities in California with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Information Technology Analyst

Kimley-Horn

Orange, CA • On-site

$68K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Kimley-Horn rating

8.9

Company rating: 8.9 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

54th of 446 rated engineering

Job description

Overview
Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Orange, CA office!
This is an office-based role.
Responsibilities
In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.
  • Provide support on our corporate IT Helpdesk
  • Install new printers/copiers/plotters and other office equipment
  • Install and support enterprise applications
  • Perform data maintenance and data archiving
  • Assist with office moves/expansions

Qualifications
Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.
  • Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR
  • Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
  • Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
  • Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
  • Ability to understand Windows 10 and configure and troubleshoot PC level problems
  • Ability to understand basic Windows Active Directory; user accounts and security groups
  • Strong communication, written, and customer service skills
  • High aptitude and willingness to learn new technologies
  • A self-starter that can work with minimal supervision; highly organized
  • Travel (driving) to other offices within the region as needed
  • CCNA, CCNP certifications preferred

Salary Range: $68,000-$75,000
Depending on applicable education and experience.
Why Kimley-Horn?
At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it- that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 18 years!
Key Benefits at Kimley-Horn
  • Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
  • Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
  • Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
  • Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
  • Professional Development: Tuition reimbursement and extensive internal training programs.
  • Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.

What Kimley-Horn employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Kimley-Horn

Sourced by ZipRecruiter

We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1967

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