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It Helpdesk Associate Jobs in Rancho Cucamonga, CA

Kimley-Horn

Information Technology Analyst

Orange, CA · On-site

$68K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

ES Management Group Inc.

IT Director

Ontario, CA · On-site

Monitor and respond quickly and effectively to requests received through the IT helpdesk * Respond to customer queries by phone and email * Create step-by-step training material with screenshots for ...

Kimley-Horn

Information Technology Analyst

Orange, CA · On-site

$68K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

Athens Services

IT Help Desk - Support Specialist

Irwindale, CA · On-site

$26 - $41.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The IT Help Desk Support Specialist is a hybrid position that combines responsibilities from desktop support, field operations, and foundational systems/networking tasks. This role provides ...

Kforce Technology Staffing

IT Specialist

San Bernardino, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Kforce has a client that is seeking an IT Specialist in San Bernardino, CA. In this role, you will ... Vendor management or maintaining vendor relationships is helpful. Duties: * Perform detailed ...

Bimeda Inc.

IT Specialist

Pomona, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... help facilitate sharing of information between people. It is about understanding the emotional ... Associate's or bachelor's degree in Information Technology or related field, or equivalent ...

Montessori Association of Covina

Be Seen First

IT Technician

Pomona, CA · On-site

IT Technician We are looking for technically skilled candidates with good problem-solving ability ... CompTIA A+, Network+, Linux+, or Cisco Certified Network Associate accreditation advantageous.

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

Qualifications Required * High school diploma or GED. * 1-3 years of IT support, help desk ... Associate degree in Information Technology, Computer Science, or a related field. * CompTIA A ...

WINONICS

IT Support Specialist

Brea, CA

Qualifications Required * High school diploma or GED. * 1-3 years of IT support, help desk ... Associate degree in Information Technology, Computer Science, or a related field. * CompTIA A ...

Jy Designs And Creations Inc

IT Generalist

Placentia, CA · On-site

$25 - $30/hr

You'll be the sole IT lead, responsible for keeping our systems humming while jumping in wherever ... Help maintain inventory accuracy and data integrity * Jump in on pick/pack tasks or other team ...

Mars

Factory IT Technician

Victorville, CA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use. * Collaboration with Mars IT and other ...

Jy Designs And Creations Inc

IT Generalist

Placentia, CA · On-site

$25 - $30/hr

You'll be the sole IT lead, responsible for keeping our systems humming while jumping in wherever ... Help maintain inventory accuracy and data integrity * Jump in on pick/pack tasks or other team ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Rancho Cucamonga, CA

It Helpdesk Associate information

See Rancho Cucamonga, CA salary details

$14

$21

$33

How much do it helpdesk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it helpdesk associate in Rancho Cucamonga, CA is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Rancho Cucamonga, CA?

The most popular types of It Helpdesk jobs in Rancho Cucamonga, CA are:

What are popular job titles related to It Helpdesk Associate jobs in Rancho Cucamonga, CA?

For It Helpdesk Associate jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Rancho Cucamonga, CA look for?

The top searched job categories for It Helpdesk Associate jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for It Helpdesk Associate jobs?

Cities near Rancho Cucamonga, CA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Rancho Cucamonga, CA as of June 2026, with employment types broken down into 59% Full Time, 27% Part Time, 2% Temporary, and 12% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,627 per year, or $21.9 per hour.

Information Technology Analyst

Kimley-Horn

Orange, CA • On-site

$68K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Kimley-Horn rating

8.9

Company rating: 8.9 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

55th of 449 rated engineering

Job description

Overview

Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Orange, CA office!

This is an office-based role.

Responsibilities

In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.

  • Provide support on our corporate IT Helpdesk
  • Install new printers/copiers/plotters and other office equipment
  • Install and support enterprise applications
  • Perform data maintenance and data archiving
  • Assist with office moves/expansions
Qualifications

Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.

  • Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR
  • Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
  • Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
  • Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
  • Ability to understand Windows 10 and configure and troubleshoot PC level problems
  • Ability to understand basic Windows Active Directory; user accounts and security groups
  • Strong communication, written, and customer service skills
  • High aptitude and willingness to learn new technologies
  • A self-starter that can work with minimal supervision; highly organized
  • Travel (driving) to other offices within the region as needed
  • CCNA, CCNP certifications preferred

Salary Range: $68,000-$75,000

Depending on applicable education and experience.

Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it- that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 18 years!

Key Benefits at Kimley-Horn

  • Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
  • Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
  • Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
  • Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
  • Professional Development: Tuition reimbursement and extensive internal training programs.
  • Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.
Education:Bachelor's DegreeEmployment Type: FULL_TIME

What Kimley-Horn employees say

Pay

Benefits

Hours and flexibility

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About Kimley-Horn

Sourced by ZipRecruiter

We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1967

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