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It Helpdesk Associate Jobs in Redlands, CA (NOW HIRING)

ES Management Group Inc.

IT Director

Ontario, CA · On-site

Monitor and respond quickly and effectively to requests received through the IT helpdesk * Respond to customer queries by phone and email * Create step-by-step training material with screenshots for ...

QPA

IT SUPPORT SPECIALIST

Corona, CA · On-site

Receive and respond to incoming calls and/or e-mails regarding IT problems and utilizes corporate IT helpdesk ticketing system for issue resolution. * Manage end user accounts, permissions, access ...

QPA

IT SUPPORT SPECIALIST

Corona, CA

Receive and respond to incoming calls and/or e-mails regarding IT problems and utilizes corporate IT helpdesk ticketing system for issue resolution. * Manage end user accounts, permissions, access ...

Geo-Logic Associates

IT Manager

Ontario, CA · On-site

$125 - $150/hr

... IT Manager 2 days ago Requisition ID: 1127 Salary Range: $120,000.00 To $170,000.00 Annually ... About Geo-Logic Associates Geo-Logic Associates (GLA) is a privately held geologic, geotechnical ...

Geo-Logic Associates

IT Manager

Ontario, CA · On-site

$120K - $170K/yr

About Geo-Logic Associates Geo-Logic Associates (GLA) is a privately held geologic, geotechnical ... Position Overview GLA is seeking an experienced IT leader to oversee the firm's information ...

City of Norco

IT Technician

Norco, CA · On-site

$64K - $80K/yr

Provides end user Help Desk support for computers (PCs), laptops, tablets, mobile devices, web ... Associate degree in Information Technology, Computer Science, Information Systems, Business ...

US Navy

Information Technology Professional

Corona, CA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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It Helpdesk Associate information

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How much do it helpdesk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it helpdesk associate in Redlands, CA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.18 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Redlands, CA?

The most popular types of It Helpdesk jobs in Redlands, CA are:

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For It Helpdesk Associate jobs in Redlands, CA, the most frequently searched job titles are:

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The top searched job categories for It Helpdesk Associate jobs in Redlands, CA are:

What cities near Redlands, CA are hiring for It Helpdesk Associate jobs?

Cities near Redlands, CA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Redlands, CA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,920 per year, or $21.6 per hour.

IT Director

ES Management Group Inc.

Ontario, CA • On-site

Full-time

Posted 28 days ago

Job description

Position
IT Director
Description
Role and Responsibilities
The Information Technology Director will have an integral role providing user support,customer service and implementation of IT platforms companywide while leading and collaborating with their direct team.
**Travel is required nationwide**
THIS POSITION IS AN ONSITE POSITION-NOT REMOTE
Tasks and Responsibilities
  • Ability to adapt to changing priorities
  • Maintain a solution focused mindset
  • Establish SOP's for the department
  • Prior experience leading teams
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to customer queries by phone and email
  • Create step-by-step training material with screenshots for clients
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Document internal procedures
  • Maintain daily performance of computer systems
  • Ask educated questions and listen to customers to determine root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Run diagnostic problems to resolve problems
  • Clean up computers
  • Train incoming staff on company equipment
  • Report significant and recurring issues to the tier-2 support team
  • Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
  • Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting

Position Requirements
Requirements
  • 10 years of experience leading teams within Information Technology
  • Bachelors Degree in Information Technology
  • Masters Degree preferred
  • Travel is required Nationwide
  • Prior experience creating SOP's
  • A+ Certification, Security, and or networking certification required
  • Knowledge of computer operating systems, hardware and software.
  • Analytical thinking skills. knowledge of engineering science and technology.
  • Proficiency in IT helpdesk software
  • Exceptional ability to provide technical support and resolve queries.
  • Ability to determine IT needs and train end-users.

Location
ES Management - Corporate
Full-Time/Part-Time
Full-Time
Shift
Various Shifts
Exempt/Non-Exempt
Exempt
Pay scale
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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