Ontario, CA · On-site
$25 - $27/hr
Working under the direct supervision of the IT Manager, you will take ownership of day-to-day ... an IT Helpdesk or Desktop Support role. • Required Skills: ◦ Strong proficiency in ...
Quick apply
Ontario, CA · On-site
$25 - $27/hr
Working under the direct supervision of the IT Manager, you will take ownership of day-to-day ... an IT Helpdesk or Desktop Support role. • Required Skills: ◦ Strong proficiency in ...
OR May substitute two (2) years of experience in NorthBay in an IT assistant role, performing the same job duties as Helpdesk Level I without assistance.
OR May substitute two (2) years of experience in NorthBay in an IT assistant role, performing the same job duties as Helpdesk Level I without assistance.
Ontario, CA · On-site
$25/hr
Monitor and respond quickly and effectively to requests received through the IT helpdesk * Respond to customer queries by phone and email * Create step-by-step training material with screenshots for ...
Ontario, CA · On-site
$25/hr
Monitor and respond quickly and effectively to requests received through the IT helpdesk * Respond to customer queries by phone and email * Create step-by-step training material with screenshots for ...
Corona, CA · On-site
$225K - $300K/yr
Sr. Director IT, FICO Solution Architect USA - Corona, CA About Monster Energy: Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not ...
Corona, CA · On-site
$225K - $300K/yr
Sr. Director IT, FICO Solution Architect USA - Corona, CA About Monster Energy: Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not ...
Step into the role of Sr. Director IT, FICO Solution Architect at Monster Energy and become the trailblazer of end-to-end solutions! You'll be steering the ship with a powerful vision for managing ...
Step into the role of Sr. Director IT, FICO Solution Architect at Monster Energy and become the trailblazer of end-to-end solutions! You'll be steering the ship with a powerful vision for managing ...
Riverside, CA · On-site
$26.53 - $34.49/hr
Perform all other duties as directed either formally or informally, verbally or in writing ... Minimum of 2 years of hands-on IT support experience in a help desk, desktop support, or ...
Riverside, CA · On-site
$26.53 - $34.49/hr
Perform all other duties as directed either formally or informally, verbally or in writing ... Minimum of 2 years of hands-on IT support experience in a help desk, desktop support, or ...
Perform all other duties as directed either formally or informally, verbally or in writing ... Minimum of 2 years of hands-on IT support experience in a help desk, desktop support, or ...
Perform all other duties as directed either formally or informally, verbally or in writing ... Minimum of 2 years of hands-on IT support experience in a help desk, desktop support, or ...
Corona, CA · On-site
$115K - $140K/yr
Key Responsibilities Team Leadership & Helpdesk Operations * Lead, mentor, and develop the ... Partner with the Director of IT and organizational leadership to align technology initiatives with ...
Quick apply
Corona, CA · On-site
$115K - $140K/yr
Key Responsibilities Team Leadership & Helpdesk Operations * Lead, mentor, and develop the ... Partner with the Director of IT and organizational leadership to align technology initiatives with ...
Ontario, CA · On-site
$36 - $40/hr
We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model Certification ...
Ontario, CA · On-site
$36 - $40/hr
We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model Certification ...
$134.19K - $152.01K/yr
Manage and support direct reports to ensure functional IT specific and business objectives are met and assist the IT team in developing and maintaining team synergies, leveraging to the best ...
$134.19K - $152.01K/yr
Manage and support direct reports to ensure functional IT specific and business objectives are met and assist the IT team in developing and maintaining team synergies, leveraging to the best ...
$134.19K - $152.01K/yr
Manage and support direct reports to ensure functional IT specific and business objectives are met and assist the IT team in developing and maintaining team synergies, leveraging to the best ...
$134.19K - $152.01K/yr
Manage and support direct reports to ensure functional IT specific and business objectives are met and assist the IT team in developing and maintaining team synergies, leveraging to the best ...
Rialto, CA · On-site
$134.19K - $152.01K/yr
Manage and support direct reports to ensure functional IT specific and business objectives are met and assist the IT team in developing and maintaining team synergies, leveraging to the best ...
Rialto, CA · On-site
$134.19K - $152.01K/yr
Manage and support direct reports to ensure functional IT specific and business objectives are met and assist the IT team in developing and maintaining team synergies, leveraging to the best ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Corona, CA · On-site
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Corona, CA · On-site
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Corona, CA · On-site
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Corona, CA · On-site
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Corona, CA · On-site
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Corona, CA · On-site
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
Responsibilities The IT Specialist is responsible for responding to inquiries and requests for ... Supports at a minimum Microsoft Office, Windows OS, and Remote Access. 2. Direct Service Desk ...
$13.79 - $15.68
3% of jobs
$15.68 - $17.57
10% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$17.57 - $19.46
15% of jobs
$19.46 - $21.35
15% of jobs
The median wage is $22.22 / hr.
$21.35 - $23.24
14% of jobs
$23.24 - $25.13
13% of jobs
$25.89 is the 75th percentile. Wages above this are outliers.
$25.13 - $27.02
11% of jobs
$27.02 - $28.91
9% of jobs
$28.91 - $30.80
4% of jobs
$30.80 - $32.69
3% of jobs
$32.69 - $34.58
2% of jobs
$13
$23
$34
| Aspect | Director It Helpdesk | Help Desk Manager |
|---|---|---|
| Responsibilities | Oversees entire IT helpdesk operations, strategic planning, policy development | Manages daily helpdesk team activities, handles escalations, ensures ticket resolution |
| Required Credentials | Bachelor's degree in IT or related field, leadership experience, certifications like HDI or ITIL | Bachelor's degree preferred, helpdesk certifications, experience in customer support |
| Work Environment | Senior management setting, strategic meetings, cross-department collaboration | Helpdesk office environment, team supervision, direct support activities |
The main difference between a Director It Helpdesk and a Help Desk Manager lies in scope and responsibilities. The Director focuses on strategic oversight and long-term planning, while the Help Desk Manager handles daily operations and team management. Both roles require relevant IT certifications and experience, but the Director typically has more leadership and strategic planning responsibilities.
$25 - $27/hr
Full-time
Posted 5 hours ago
Position Summary:
The Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. Working under the direct supervision of the IT Manager, you will take ownership of day-to-day desktop operations, ensuring our fleet of approximately 200 endpoints remains secure, updated, and functional. This role is critical in supporting both our corporate office and warehouse operations.
Key Responsibilities:
• Desktop Support & Security (Primary Focus):
◦ Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs.
◦ Patch Management: Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools.
◦ Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected.
• User & Access Administration:
◦ Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts.
◦ Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive).
◦ Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications.
• Warehouse & Operational Support:
◦ Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers.
◦ Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary.
• Documentation & Inventory:
◦ Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals).
◦ Document troubleshooting procedures and solutions to build an internal knowledge base.
Qualifications:
• Education/Experience:
◦ Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals).
◦ 2+ years of experience in an IT Helpdesk or Desktop Support role.
• Required Skills:
◦ Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications.
◦ Experience managing users in Active Directory.
◦ Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing).
◦ Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors.
• Preferred Skills (Big Pluses):
◦ Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus.
◦ TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired.
◦ Experience supporting legacy ERP connections (RDP).
• Soft Skills:
◦ Ability to follow detailed technical direction from the IT Manager.
◦ Strong communication skills to explain technical issues to non-technical staff.
◦ Self-starter with the ability to prioritize daily support tickets effectively.
