Part Time It Helpdesk Jobs in Redlands, CA (NOW HIRING)

Salary : $75,254.40 - $91,436.88 Annually
Location : Ontario, CA
Job Type: Part-Time
Job Number: 050826 IT Tech
Department: Information Technology
Opening Date: 05/22/2026
Closing Date: 6/5/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: CON
The Position
Information Technology Technician (Part-Time)
The Information Technology Agency has an exciting opportunity for a self-motivated individual who understands that supporting end users is critical to the success of any information technology system. The Information Technology Technician is responsible for performing a wide range of technical support assignments supporting citywide information technology systems, as well as maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
The Ideal Candidate
The ideal candidate will possess the following:

• Foster a respectful, collaborative, and customer-service-oriented team environment.
• Work independently while showing strong initiative and sound judgment.
• Exhibit excellent interpersonal and communication skills.
• Communicate clearly, professionally, and in a timely manner with end users, coworkers, and leadership.
• Take ownership of assigned work and follow through on commitments.
• Share knowledge, effective solutions, and process improvements to support team success.
• Interact with teammates and end users with patience, professionalism, and respect.
• Support consistent service delivery by adhering to departmental procedures, documentation standards, and ticket management practices.
• Proactively identify and communicate issues, service risks, or process gaps to help prevent disruptions to team operations.
• Contribute positively to team culture through reliability, collaboration, and openness to feedback.

Additionally, the successful candidate will embody the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy - Empathy, Respect, and Problem Solving.
The Information Technology Technician is a paid, part-time/temporary position scheduled to work no more than 29 hours per week and is not eligible to participate in the City's health insurance or retirement plans.
The following procedures will apply:

• The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

Background Investigation
All appointments to this position are subject to a satisfactory background investigation conducted by the Ontario Police Department. The background investigation will include the following: passing of a polygraph test and the successful completion of a post-offer medical exam (including drug screen). Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Background Unit at (909) 408-1820. The following list describes some areas that are covered in the background investigation:

• Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
• Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.

The Information Technology Agency
Our mission at the is to revolutionize business operations, pushing the boundaries of innovation to achieve exceptional outcomes. Every corner of City operations is touched by the transformative power of Information Technology, boosting efficiency and elevating customer service to new heights. 24/7, 365 days a year, we provide unwavering support for the technological solutions that drive the success of all City departments, including the bustling Ontario International Airport. Our information infrastructure forms the backbone of our operations, connecting networks, telecommunications, servers, computers, software, and the latest mobile and field equipment. Behind this cutting-edge technology stands a team fueled by integrity, professionalism, and an unyielding spirit of collaboration. Our commitment to delivering consistent and reliable IT services is the bedrock of our agency. Together, we're charting an exciting course towards a future where possibilities are limitless. Join us on this transformative journey as we embrace the challenges of the digital era and unleash the true potential of technology to shape a brighter tomorrow. The City of Ontario Information Technology Agency invites you to be a part of this inspiring journey!
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City's vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario's 2026 State of the City video by clicking on the link below as well as the other links to learn more about the City:
State of the City The Ontario Plan
Smart Ontario Downtown Ontario
Examples of Essential Functions
The essential functions typically performed by the Information Technology Technician include, but are not limited to, the following:

• Receives and responds to end-user help desk requests; documents requests in help desk software; provides technical support to end-users.
• Installs, configures, maintains, updates, and troubleshoots computer hardware, software, personal computers (PCs), printers, and peripherals.
• Escalates complex technical issues to higher-level staff and assists with resolution as needed.
• Provides instruction and training to end-users in the operation of computer equipment and software applications.
• Maintains service request records and knowledge base documentation, including ensuring all requests are accurately documented, updated, and completed in alignment with operational standards.
• Tracks and maintains inventory of hardware and peripherals, including surplus and e-waste equipment.
• Configures and deploys mobile devices for end-users.
• Assists higher-level staff with projects and related assignments.
• Job responsibilities will require travel.
• Performs other related duties as assigned.

Qualification Guidelines
Education
High school diploma or recognized equivalent.
Experience
One (1) year of professional work experience in the information technology field, with an emphasis on technical support.
Licenses

• Valid Class C California driver's license at time of appointment.
• Acceptable driving record at the time of appointment and throughout employment.

Desirable

• Experience with municipal or other government operations.
• A valid CompTIA A+ Certification or other Information Technology certifications in operating systems, networking, or related technologies.
• A bachelor's degree from an accredited college or university with major coursework in computer science, information technology, or a related field.
• Experience with ServiceNow.

Supplemental Information
How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.

• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).

• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Application Process
Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required documentation may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.
Supplemental Questions
To complete your application for this position, you may be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our page.
The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages
Employees in this classification are under the Confidential Employees Compensation and Benefits Profile. For a list of benefits for Confidential employees please click here
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INSTRUCTIONS: The information on your application and the following supplemental questionnaire will be a primary tool in the evaluation of your qualifications for this position. The information you provide will be reviewed and used to determine your eligibility and to further identify those applicants who are best qualified to continue in the selection process for this position. Incomplete responses, false statements, omissions, partial information or AI-generated responses may result in disqualification from the selection process. Resumes may be attached, but they will not be accepted in lieu of comp...