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It Helpdesk Associate Jobs in Redlands, CA (NOW HIRING)

Community Bank

IT Support Technician

Rancho Cucamonga, CA · On-site

$21.75 - $29.75/hr

IT Support Technician Exact compensation may vary based on skills, experience and/or education, and ... Provide prompt and courteous initial support via phone, email, or IM for Bank associates seeking ...

McLane Company

Field IT Support Technician

Riverside, CA · On-site

$29 - $31/hr

Are you a hands on IT professional who enjoys solving problems, helping customers, and keeping ... Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or ...

iHerb

IT Support Specialist I

Perris, CA · On-site

... an IT Support Specialist I to support and maintain end-user devices. The role involves ... • Associates degree or equivalent experience. Preferred : • Microsoft (MCSA or MCSE) and/or ...

RadNet

IT Operations Team Lead

Riverside, CA · On-site

$70K/yr

Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience, preferred experience in leadership/supervisory position * Demonstrate ...

RadNet

IT Operations Team Lead

Riverside, CA

$70K - $79K/yr

Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience, preferred experience in leadership/supervisory position * Demonstrate ...

RadNet Inland Empire

IT Operations Team Lead

Riverside, CA · On-site

$70K - $79K/yr

Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience, preferred experience in leadership/supervisory position * Demonstrate ...

RadNet

IT Operations Team Lead

Riverside, CA

Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience, preferred experience in leadership/supervisory position * Demonstrate ...

iHerb

IT Support Specialist I

Perris, CA

Under general supervision, the IT Support Specialist I will perform a variety of tasks related to ... Associates degree or equivalent experience. Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA ...

NAL Syncreon

IT Field Services Technician

Rialto, CA · On-site

$31.12 - $36.81/hr

... helping maintain system uptime in a fast-paced operational environment. You'll work closely with ... Report site IT downtime and changes to the site production schedules using the appropriate ...

Govcio LLC

IT Service Technician

San Bernardino, CA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They consult with support teams, help desks, customers and other technical staff in the resolution ...

Raymond West

IT Support Specialist

Ontario, CA · On-site

$25 - $31/hr

Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to ... Raymond West has a great group of loyal and hardworking employees who help us maintain our ...

iHerb

IT Support Specialist I

Perris, CA · On-site

$22 - $32/hr

Associates degree or equivalent experience. Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA ... to help our employees and their families stay healthy, live well, and plan for their financial ...

ASM Global

Event Support Technician

Ontario, CA · On-site

$28/hr

Minimum High School/GED education required, Bachelors in IT related field preferred * 1-2 years MSP/IT Helpdesk or relevant IT/Customer Service experience strongly preferred * Experience with/high ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Redlands, CA

It Helpdesk Associate information

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$14

$21

$33

How much do it helpdesk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk associate in Redlands, CA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Redlands, CA? The most popular types of It Helpdesk jobs in Redlands, CA are:
What are popular job titles related to It Helpdesk Associate jobs in Redlands, CA? For It Helpdesk Associate jobs in Redlands, CA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Redlands, CA look for? The top searched job categories for It Helpdesk Associate jobs in Redlands, CA are:
What cities near Redlands, CA are hiring for It Helpdesk Associate jobs? Cities near Redlands, CA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Redlands, CA as of May 2026, with employment types broken down into 34% Full Time, 62% Part Time, 2% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $44,920 per year, or $21.6 per hour.
IT - Support Technician

IT - Support Technician

The Lewis Group of Companies

Upland, CA • On-site

$21.75 - $29.75/hr

Full-time

Posted 7 days ago

Job description

Job Summary:
Lewis Group of Companies is one of the nation’s largest privately held real estate development firms. They are seeking a skilled and customer-focused IT Support Technician to support and maintain communication, audio/video, and internet/intranet technologies across the organization.
Responsibilities:
• Configure, maintain, and troubleshoot communication systems including:
• Email applications and authentication flows
• Email signatures
• Desk phones, wireless phones, voicemail, and call routing rules
• Support mobile device deployment and management for iOS devices on both cellular and Wi-Fi networks
• Set up, support, and troubleshoot conference room technology and online meeting platforms such as Microsoft Teams
• Support end-user A/V hardware including webcams, microphones, headsets, speakers, and conferencing equipment
• Assist with mobile conferencing equipment and background music streaming platforms across multiple locations
• Assist with domain management, DNS setup, SSL certificates, web hosting, and vendor coordination
• Support and maintain WordPress websites and intranet platforms
• Help manage integrations related to internet and intranet services
• Serve as the first point of contact for Tier 1 technical support requests
• Diagnose and resolve technical issues efficiently and professionally
• Escalate complex issues when necessary while maintaining excellent customer service
Qualifications:
Required:
• 3+ years of experience in IT support or a related technical role
• Strong troubleshooting, analytical, and problem-solving abilities
• Excellent communication and interpersonal skills for working with employees, vendors, and executives
• Ability to provide professional and effective support to end users
• Proficiency with Windows operating systems
• Proficiency with Microsoft 365 applications
• Proficiency with device management platforms
• Proficiency with service desk/ticketing systems
Preferred:
• Experience supporting communication systems and end-user technologies
Company:
The Lewis Group of Companies is a real estate company that offers acquisition, development and management services.  Founded in 1955, the company is headquartered in Upland, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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