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It Help Desk Jobs in Decatur, GA (NOW HIRING)

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

$17.50 - $23.75/hr

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Aldridge Pite LLP

Help Desk Level 1

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Local Candidates This position is located at DDS Headquarters in Conyers Bilingual, Spanish required MUST have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA Duration: Contract | Full-Time | 13-Month Contract We are hiring an experienced Help Desk System ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.

dekalbcsb

Help Desk Support Spec

Decatur, GA

$40K/yr

Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The ... Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Decatur, GA

It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do it help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as IT consultants, senior software engineers, or cybersecurity experts with advanced skills and certifications. These positions typically require extensive experience, expertise in specific tools or technologies, and often involve consulting, contract work, or freelance projects. Such roles are common in industries like technology, finance, and consulting, where daily rates reflect high-level expertise and demand.

Will IT help desk be replaced by AI?

IT Help Desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI can assist but not fully replace. AI tools can automate routine tasks and provide initial support, allowing help desk professionals to focus on complex issues that need human intervention.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk worker do?

An IT help desk worker provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform repairs, and document problems and solutions, often using ticketing systems and remote support tools. Strong communication skills and basic knowledge of operating systems and networking are essential for this role.

What job makes $10,000 a month without a degree?

An IT Help Desk role typically does not reach $10,000 a month without significant experience or specialized certifications. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require advanced skills, but some roles in IT support or network administration can approach high salaries with certifications like CompTIA or Cisco and extensive experience.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to It Help Desk jobs in Decatur, GA? For It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Decatur, GA look for? The top searched job categories for It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Help Desk jobs? Cities near Decatur, GA with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Decatur, GA as of June 2026, with employment types broken down into 2% As Needed, 27% Full Time, 59% Part Time, 11% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Helpdesk Technician

Helpdesk Technician

Ubertal Inc

Conyers, GA • On-site

$17.50 - $23.75/hr

Contractor

Posted 21 days ago

Job description

Position Title: Level 1 Help Desk Analyst
Location: Conyers, GA
Engagement Type: Contract
Work Mode: Onsite
Duration: 11/24/2025 – 06/30/2026 (7 months)
Interview Type: In Person Only

Role Overview:
The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the department’s headquarters and requires hands-on service in a high-volume call center environment. Bilingual Spanish fluency is highly regarded. The successful candidate will exhibit strong troubleshooting skills, effective communication, and dedication to customer service excellence.

Key Responsibilities:

  • Provide technical assistance for first-line support issues, escalating as needed.

  • Handle a high call volume, maintaining a strong focus on customer satisfaction.

  • Troubleshoot and resolve hardware, software, and connectivity problems.

  • Escalate and assign tickets to appropriate support as needed, including vendors and management.

  • Support external clients with website access, password resets, account management, and mobile driver’s license provisioning.

Required Skills & Experience:

  • Minimum 2 years IT Help Desk Call Center experience

  • Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory

  • Experience in ticketing queue management and escalation

  • Vocational or Technical degree in computer applications, technology, or related field

Preferred Skills:

  • Bilingual (Spanish)

  • Knowledge of Apple iOS

Additional Information:

  • Work is onsite at headquarters; remote work is not permitted

  • Standard business hours (8 hours/day, 5 days/week)

  • Candidates must be able to start within 2 weeks of selection