It Help Desk Intern Jobs in Racine, WI (NOW HIRING)

Job Title:                                         Manager of IT Analytics

Department:                                    Information Technology

FLSA Status:                                   Exempt, Non-Represented

Annual Salary Range:                    $77,600 - $97,033

JOB SUMMARY:

Provide direct management and oversight of Business Systems Analysts and Business intelligence Reporting Analysts. Provides direction, support and training of staff to review, analyze, and evaluate user needs to create systems solutions that support overall business strategies. Provides timelines, support and best practice solutions for the analytical staff.  Responsible for all goal setting, reviews and coordination of efforts amongst analytical staff. Ensures proper installment of 3rd party software to include proper follow-up processes such as status updates, roll out plans, user training and user documentation. Assure coverage in assignments as well as backup to the team and mentoring when needed.  Assist in the testing of the effectiveness of new and existing software. Manages the flow of information and adherence of vendors to IT project timelines. Assists with data extractions and business intelligence reporting.  Fosters the transfer and retention of business processes and knowledge. 

ESSENTIAL FUNCTIONS:

• Manages and trains Business Systems Analysts and Business Intelligence Reporting Analyst in proper techniques and best practices.
• Manages analytical team efforts.
• Manages implementation of software purchases and updates.
• Reviews, adjusts and adapts Functional and Technical specifications of current and future processes.
• Helps coordinate effort of analytical staff with rest of the IT staff.
• Participates in IT management meetings and relays pertinent information to staff.
• Provides training and direction to Analytical staff.
• Assists analytical staff with problem resolution.
• Reviews help desk issues assigned to analytical staff for timely and proper resolution.
• Responds to various inquiries from departments concerning software updates, performance, solutions to data issues and overall processes.
• Provides analysis and monitors dashboards
• Performs other duties as required.

QUALIFICATIONS:

• Bachelor’s degree in information technology or 10 years of experience in Information Technology.
• Two (2) years of experience required as a Manager in Information Technology field.
• Five (5) years of experience required as a Business Systems Analyst.
• Five (5) years of experience required implementing enterprise systems.
• Five (5) years of experience required in Business intelligence / Data science.
• Five (5) years of experience with Power BI business intelligence software.
• Two (2) years of experience required training staff on systems and procedures.
• Two (2) years of experience with project management duties and tools.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of systems analysis procedures and best practices.
• Knowledge of Project management software.
• Knowledge of Crystal Reports or other reporting tools.
• Knowledge of ANSI Structured Query Language.
• Knowledge of dashboard creation.
• Skilled in the use of computers, spreadsheet and database software.
• Ability to manage, review and develop staff.
• Ability to learn Milwaukee County Transit System services and operations.
• Ability to troubleshoot and upgrade software.
• Ability to review, develop and manage project plans.
• Ability to develop and test problem solutions.
• Ability to write detailed project specifications
• Ability to stay current on IT issues.
• Ability to develop and maintain effective and appropriate working relationships.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

• Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant conditions or hazards. Incumbent is sometimes located in an outdoor, vehicle, warehouse or shop environment.
• Physical requirements are those described as sedentary work exerting 10 pounds of force occasionally or a negligible amount of force frequently.

DISCLAIMER STATEMENT:

The above are general requirements that must be met for consideration. They are not intended to be an exhaustive list of job qualifications or job duties.

Milwaukee Transport Services Inc. (Milwaukee County Transit System) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; military status, status as a qualified individual with a disability or any other characteristic protected by law.