This position provides a wide range of IT services from desktop & application support to basic ... Associate degree in a technology-related field or a combination of education and relevant ...
This position provides a wide range of IT services from desktop & application support to basic ... Associate degree in a technology-related field or a combination of education and relevant ...
... in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment Strong troubleshooting and communication skills Ability to follow technical ...
... in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment Strong troubleshooting and communication skills Ability to follow technical ...
This position provides a wide range of IT services from desktop & application support to basic ... Associate degree in a technology-related field or a combination of education and relevant ...
Quick apply
This position provides a wide range of IT services from desktop & application support to basic ... Associate degree in a technology-related field or a combination of education and relevant ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
It Help Desk Associate information
See Springfield, MO salary details
$10.49 - $12.24
3% of jobs
$12.24 - $13.99
5% of jobs
$13.99 - $15.74
4% of jobs
$15.74 - $17.49
12% of jobs
$17.55 is the 25th percentile. Wages below this are outliers.
$17.49 - $19.24
16% of jobs
The median wage is $20.67 / hr.
$19.24 - $20.99
12% of jobs
$20.99 - $22.74
17% of jobs
$23.61 is the 75th percentile. Wages above this are outliers.
$22.74 - $24.49
12% of jobs
$24.49 - $26.24
7% of jobs
$26.24 - $27.99
6% of jobs
$27.99 - $29.73
5% of jobs
$10
$21
$29
How much do it help desk associate jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for it help desk associate in Springfield, MO is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.04 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?
To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.
What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?
IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.
What is the difference between It Help Desk Associate vs Network Support Technician?
| Aspect | It Help Desk Associate | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (preferred) | CompTIA Network+, Cisco CCNA (preferred) |
| Work Environment | Help desk, user support, troubleshooting | Network infrastructure, server support, hardware setup |
| Employer & Industry Usage | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search & Comparison | Yes | Yes |
The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.
What does an IT Help Desk Associate do?
An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Springfield, MO?
The most popular types of It Help Desk jobs in Springfield, MO are:
What are popular job titles related to It Help Desk Associate jobs in Springfield, MO?
For It Help Desk Associate jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Springfield, MO look for?
The top searched job categories for It Help Desk Associate jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for It Help Desk Associate jobs?
Cities near Springfield, MO with the most It Help Desk Associate job openings:
Full-time
Re-posted 4 days ago
Heartland Business Systems rating
8.6
Based on 7 frontline employees who took The Breakroom Quiz
32nd of 223 rated it services
Job description
Job Type
Full-time
Description
Position Summary:
This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.
Roles and Responsibilities/ Essential Functions:
Requirements
Competencies:
Required Experience:
Preferred Experience:
Required Skills, Education and/ or Certifications:
Preferred Skills, Education and/ or Certifications:
Equal Opportunity Employer - Including Disabled and Veterans
#HBS
Full-time
Description
Position Summary:
This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.
Roles and Responsibilities/ Essential Functions:
- Respond to auto generated ticket alerts both critical and non-critical.
- Monitor and work tickets in ticket system for client submitted requests.
- Acknowledge and respond to tickets based on Managed Services SLA.
- Be part of a phone call queue for client call in requests.
- Review monthly client reports and provide resolutions solutions based on generated reports.
- Escalate tickets to internal departments and clients IT departments.
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Work with customer's primary field engineer to perform work on an as needed basis.
- From time to time, project manage internal department initiatives.
- Contribute and enhance internal department process/system documentation
- Follow policies and procedures on a department and per client basis.
- Conduct training of customers or colleagues in both formal and informal environments.
- Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
- Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
- Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
- Perform other duties, as assigned
Requirements
Competencies:
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Adaptability - Ability to adapt to change in the workplace.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Decision Making - Ability to make critical decisions while following company procedures.
- Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
- Honesty / Integrity - Ability to be truthful and be credible in the workplace.
- Innovative - ability to look beyond the standard solutions
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
- Strategic Planning - ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Required Experience:
- 3+ years' experience working in an IT service role, systems administration, and network administration.
Preferred Experience:
- 5 years' experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
- 4+ years' experience working in a customer facing IT service role
- Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
- Advanced knowledge of Microsoft Windows Desktop & Server Operating System.
Required Skills, Education and/ or Certifications:
- Associate degree in a technology-related field or a combination of education and relevant experience
- Customer service-oriented skillset
- Advanced knowledge of Microsoft Windows Operating System
- Basic knowledge of network printing
- Basic knowledge of Antivirus software packages
- Basic knowledge of core server administration within Microsoft Windows Server
- Basic knowledge of Mac OS
- Basic knowledge of mobile operating systems: Apple iOS and Android
Preferred Skills, Education and/ or Certifications:
- Bachelor's degree in a technology-related field.
- Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
- Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup
Equal Opportunity Employer - Including Disabled and Veterans
#HBS
What Heartland Business Systems employees say
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Benefits
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