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It Help Desk Associate Jobs in Springfield, MO (NOW HIRING)

russcellinc

IT Help Desk Specialist

Battlefield, MO

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

Capstone IT

IT Support Analyst

Springfield, MO · On-site

$18 - $22/hr

Associate degree or higher preferred OR at least 1 year of help desk experience. Additional Details ... IT Help Desk, or Desktop Support. Capstone IT is an EEO Employer Our website: Like us on Facebook:

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Nixa Public Schools is seeking a Help Desk Technician to manage the student technology Help Desk at ... Preferred : • Associate's degree preferred, but not required. • Technical certifications and/or ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Technology Date Posted: 7/2/2026 Location: District locations Date Available: 08/01/2026 Closing ... EDUCATIONAL/SKILLS/EXPERIENCE REQUIRED Associate's degree preferred, but not required. Technical ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

PRIMARY TASKS Daily responsibilities focus on the operation of the student technology Help Desk at ... EDUCATIONAL/SKILLS/EXPERIENCE REQUIRED Associate's degree preferred, but not required. Technical ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Ozarks Community Hospital (OCH), located in Springfield, Missouri is seeking a IT Support ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

New

Simmons Bank

IT Business Partner

Springfield, MO

Act as a trusted advisor and advocate for assigned business units while helping align expectations ... the organization, from frontline associates to executive leadership. * Strong listening ...

New

US Navy

Information Technology Professional

Ozark, MO · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

CoxHealth

IT Customer Support Analyst

Springfield, MO

... IT Service Desk Scheduled Weekly Hours: 40 Hours: 7:00 am - 3:30 PM Mon - Fri Work Shift: Day Shift ... Associate's degree in Computer Science, Information Technology,Experience: • Preferred: 1 year of ...

CoxHealth

IT Customer Support Analyst

Springfield, MO · On-site

... IT Service Desk Scheduled Weekly Hours: 40 Hours: 7:00 am - 3:30 PM Mon - Fri Work Shift: Day Shift ... Education: • Preferred: Associate's degree in Computer Science, Information Technology ...

Coxhealth

IT Customer Support Analyst

Springfield, MO

... IT Service Desk Scheduled Weekly Hours: 40 Hours: 7:00 am - 3:30 PM Mon - Fri Work Shift: Day Shift ... Associate's degree in Computer Science, Information Technology,Experience: Preferred: 1 year of ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Springfield, MO

It Help Desk Associate information

See Springfield, MO salary details

$10

$21

$29

How much do it help desk associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it help desk associate in Springfield, MO is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Springfield, MO? The most popular types of It Help Desk jobs in Springfield, MO are:
What are popular job titles related to It Help Desk Associate jobs in Springfield, MO? For It Help Desk Associate jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Springfield, MO look for? The top searched job categories for It Help Desk Associate jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for It Help Desk Associate jobs? Cities near Springfield, MO with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

IT Help Desk Specialist

russcellinc

Battlefield, MO

$15/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Why Russell Cellular?

Starting pay is $15 hourly!

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 700+ locations in 43 states employing 2,200+ employees
  • Verizon Sales discounts, sales contests and incentives
  • Opportunity for growth and advancement through training
  • Flexible scheduling
  • Community involvement opportunities

What will you do in your role?

  • Perform remote assistance to resolve computer issues
  • Use a ticket system for call notes and problem tracking
  • Setup and configure printers, computers, laptops, broadband modems and basic routers
  • Return customer calls in a timely manner
  • Manage daily, weekly or monthly goals set by management
  • Troubleshoot computer and printer issues on-site in the Corporate Office
  • Pack equipment for shipment to retail locations
  • Unpack and receive equipment shipped from retail locations
  • Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
  • Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

  • High School Diploma or GED required
  • Experience troubleshooting computer software and hardware issues
  • Must be able to lift 30 lbs.
  • Experience troubleshooting internet, wireless and wired network connections
  • Basic understanding of networking a plus
  • Ability to troubleshoot a problem until it is resolved
  • Ability to meet deadlines
  • Willingness to learn and take on new responsibilities
  • Excellent telephone customer service skills
  • Strong problem solving and organizational skills
  • Close attention to detail and strong analytical skills
  • Interpersonal, verbal, and communication skills are essential
  • Ability to work independently and multi-task in order to achieve Corporate Office goals
  • Positive attitude and pleasant demeanor
  • Professional appearance
  • Team player

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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