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It Help Desk Associate Jobs in Silver Spring, MD

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

We specialize in Process Improvement, IT Service Management, CMMI, PMBOK ® , Program/Project ... & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None ... Our work depends on Help Desk Program Manager joining our team to bring professionalism and ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Silver Spring, MD

It Help Desk Associate information

See Silver Spring, MD salary details

$11

$23

$33

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Silver Spring, MD is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD? The most popular types of It Help Desk jobs in Silver Spring, MD are:
What are popular job titles related to It Help Desk Associate jobs in Silver Spring, MD? For It Help Desk Associate jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Silver Spring, MD look for? The top searched job categories for It Help Desk Associate jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Help Desk Associate jobs? Cities near Silver Spring, MD with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $49,677 per year, or $23.9 per hour.

Help Desk Specialist - Active Top Secret (TS) with SCI eligibility

S2Technologies

Washington, DC • On-site

$69K - $95K/yr

Full-time

Re-posted 29 days ago

Job description

Position Title: Help Desk Specialist - Top Secret (TS) with SCI eligibility
Position Overview:
is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detail-oriented IT professional with strong customer service skills and experience supporting secure DoD environments.
Position Responsibilities:
  • Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. • Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. • Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. • Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. • Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. • Update and maintain SharePoint sites and web-based tools. • Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. • Manage IT asset inventories, including equipment tracking, transfers, and turnins. • Support records management and routine administrative tasks that keep workflows organized and compliant.

Position Requirements:
  • Minimum 1 year experience in IT help desk or system administration roles supporting defense or federal environments. • Hands-on experience with configuration management, client systems support, and role-based access control. • Strong understanding of DoD cybersecurity standards, including the Risk Management Framework (RMF) and DISA security requirements. • Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. • Proficiency with SharePoint administration, web content updates, and common collaboration tools. • Experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure-network technologies.

Required Security Clearance:
  • Top Secret (TS) with SCI eligibility

Required Certification(s):
  • DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:
  • Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:
  • Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; • OR Associate degree with 4 additional years of relevant experience; • OR 6+ years directly relevant DoD help desk/admin experience.

is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.

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