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It Help Desk Associate Jobs in Silver Spring, MD

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

  • Medical

  • Retirement

  • PTO

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services ... Endpoint Administrator Associate (or equivalent) * Apple Certified IT Professional * AWS Certified ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD · On-site

$37.64/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree preferred * 2-4 years working knowledge of PC software and hardware; technical support experience preferred * Hospital IT experience preferred. SPECIFIC REQUIREMENTS * License ...

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of ...

ATG

Help Desk Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... Associate's degree in computer science, Information Technology, or Management Information Systems ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Silver Spring, MD

It Help Desk Associate information

See Silver Spring, MD salary details

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$23

$33

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Silver Spring, MD is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD? The most popular types of It Help Desk jobs in Silver Spring, MD are:
What are popular job titles related to It Help Desk Associate jobs in Silver Spring, MD? For It Help Desk Associate jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Silver Spring, MD look for? The top searched job categories for It Help Desk Associate jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Help Desk Associate jobs? Cities near Silver Spring, MD with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $49,677 per year, or $23.9 per hour.

IT Help Desk Administrator

Window Nation

Fulton, MD • On-site

Full-time

Re-posted 18 days ago

Window Nation rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 54 rated home improvement suppliers and fitters

Job description

Company Description
Window Nation is a rapidly growing home remodeling business. We have an A Plus rating with the BBB and the Super Service award with Angie's List. We have an excellent reputation and great name recognition. If you are looking for a company you can grow with then this may be the job for you.
Job Description
Window Nation, the 5th largest remodeling company in the country, is seeking a dedicated individual who is looking to make a difference at our corporate headquarters in Fulton, MD. In 11 short years, Window Nation has evolved into one of the premier and fastest growing home remodeler companies in the country. This is an exciting time for Window Nation, and we need a dedicated and meticulous individual to help us continue our growth! If you are someone who thrives on challenges and believes that you can positively impact our business while making change happen, then we invite you to apply to be part of the Window Nation family!
Responsibilities
-Provide helpdesk support and resolve problems to the end user's satisfaction
-Modify configurations, utilities, software default settings, etc. for local workstations
-Utilize and maintain helpdesk tracking software
-Install, test and configure new workstations, peripheral equipment and software
-Maintain inventory of all equipment, software and software licenses
-Report issues to the Service Desk for escalation
-Assign users and computer to proper groups in Active Directory
-Perform timely workstation hardware and software upgrades as needed
Qualifications
The position requires extensive experience working with:
• Windows XP/7/8/10 installation, support, and troubleshooting
• Windows Server support, and administration (2003/2008/2012)
• Windows Active Directory support and administration
• Microsoft Exchange Server 2003/2007/2010/2013 - Administration
• Salesforce.com support and troubleshooting
The position requires hands-on experience working with:
• Managed antivirus solutions
• TCP/IP network troubleshooting
• Configuration, deployment, and support of network routers, switches, wireless access points, and firewalls
• Microsoft Office - Basic use, installation, and troubleshooting
Additional Information
All your information will be kept confidential according to EEO guidelines.

What Window Nation employees say

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Benefits

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