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It Help Desk Associate Jobs in Madison, WI (NOW HIRING)

Hilton Worldwide Holdings

Front Desk Associate

Stoughton, WI · On-site

$13.50 - $17.50/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Protect guest information and ensure privacy * Attempt to resolve complaints immediately and take ...

TRU By Hilton - Stoughton

Front Desk Associate

Stoughton, WI · On-site

$13.50 - $17.50/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Protect guest information and ensure privacy * Attempt to resolve complaints immediately and take ...

TRU By Hilton - Stoughton

Front Desk Associate

Stoughton, WI

$13.50 - $17.50/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Protect guest information and ensure privacy * Attempt to resolve complaints immediately and take ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the ... Not just sitting behind a desk-- Your role will cover several locations--our downtown Madison ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the ... Not just sitting behind a desk-- Your role will cover several locations--our downtown Madison ...

Symphony Corp

Helpdesk

Madison, WI

$20.25 - $27.25/hr

Symphony's managed services include healthcare IT outsourcing, professional services, consulting ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the ... Not just sitting behind a desk-- Your role will cover several locations--our downtown Madison ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Symphony's managed services include healthcare IT outsourcing, professional services, consulting ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

Renuity

IT Service Desk Specialist

Madison, WI · On-site

Renuity is looking for a IT Service Desk Specialist to join our team here in Madison! The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

Renuity is looking for a IT Service Desk Specialist to join our team here in Madison! The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Operations Maintain IT asset inventory. Document common solutions and procedures. Keep ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Operations Maintain IT asset inventory. Document common solutions and procedures. Keep ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Operations Maintain IT asset inventory. Document common solutions and procedures. Keep ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Associate's Degree in Healthcare, Information Technology, Business, or related field Required * Two ... Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation ...

YWCA

Front Desk Associate Evenings & Weekends

Madison, WI · On-site

$14 - $18.25/hr

Summary The Front Desk Associate is responsible for maintaining a presence at the front desk ... Provides support to residents of the building by distributing information, forms, resources, mail ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Madison, WI

It Help Desk Associate information

See Madison, WI salary details

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$23

$32

How much do it help desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it help desk associate in Madison, WI is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.63 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Madison, WI?

The most popular types of It Help Desk jobs in Madison, WI are:

What are popular job titles related to It Help Desk Associate jobs in Madison, WI?

For It Help Desk Associate jobs in Madison, WI, the most frequently searched job titles are:

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The top searched job categories for It Help Desk Associate jobs in Madison, WI are:

What cities near Madison, WI are hiring for It Help Desk Associate jobs?

Cities near Madison, WI with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you

Front Desk Associate

Hilton Worldwide Holdings

Stoughton, WI • On-site

$13.50 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 761 frontline employees who took The Breakroom Quiz

54th of 107 rated hotels

Job description

Front Desk Associate
Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Benefits:
  • Employer Matching 401K Retirement Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FREE life insurance
  • Vacation Pay
  • Holiday Pay
  • Management training
Essential Functions:
  • Provide a welcoming environment at all times
  • Courteous phone etiquette
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements:
Required
  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED
Preferred
  • AA or Bachelor's Degree
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embodies the core values that are integral to our success.
  • Be Transparent and Accountable
  • Be Actively Curious
  • Embrace Growth
  • Create Value for Stakeholders
  • Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.

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