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Irs Csr Jobs in Rochester, NY (NOW HIRING)

ADDMAN

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules ...

Addman

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

K

Customer Service Representative

Rochester, NY

$20 - $22/hr

Experience with GPS technologies Summary As a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in ...

New

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

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All JobsIrs Csr JobsIrs Csr Jobs in Rochester, NY

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How much do irs csr jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for irs csr in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an IRS CSR?

IRS Customer Service Representatives (CSRs) are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They typically work in call centers or IRS offices, handling inquiries via phone, mail, or online channels. IRS CSRs play a key role in helping individuals and businesses navigate the complexities of the tax system, ensuring compliance, and delivering quality service to the public.

What are the key skills and qualifications needed to thrive as an IRS CSR?

To thrive as an IRS Customer Service Representative, you need a solid understanding of tax regulations, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS databases, call center software, and tax preparation systems is commonly required. Outstanding communication, patience, and conflict-resolution skills are vital for effectively assisting diverse taxpayers. These competencies enable CSRs to deliver accurate information, resolve issues efficiently, and maintain public trust in the tax system.

What are some common challenges IRS CSRs face during tax season, and how can they effectively manage them?

IRS CSRs often experience higher call volumes and increased stress during tax season as taxpayers seek assistance with filing, refunds, and notices. Managing complex inquiries and providing accurate, up-to-date information can be challenging. To navigate these busy periods, CSRs benefit from strong time-management skills, a thorough understanding of IRS procedures, and the ability to remain patient and empathetic with callers. Support from team leads and access to updated resources also help CSRs deliver efficient service while maintaining quality standards.

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What cities near Rochester, NY are hiring for Irs Csr jobs?

Cities near Rochester, NY with the most Irs Csr job openings:

Irs Csr jobs near you

Customer Service Representative

Skip's Custom Flooring Inc

Canandaigua, NY • On-site

$17 - $25/hr

Other

PTO

Re-posted 20 days ago

Job description

Responsive recruiter
Benefits:

  • Employee discounts
  • Paid time off
  • Training & development
  • Opportunity for advancement
Job Summary
Skip's Custom Flooring Inc is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities:
  • Receive incoming calls in a professional and courteous manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions
Qualifications:
  • Minimum three years Customer Service experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
Benefits/Perks
  • Growth and Career Advancement Opportunities
  • Great Working Environment

Compensation: $17.00 - $25.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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